Ambank Group — Complaint about transferring own fund to own account but Ambank is making things difficult for customers

Address: [email protected]

Your contact center is not able to advise proper procedure for fd redemption, i have been sending written instructions as requested and every time after submission, they will change the requirements happily and never get my request done. I will write to the press about the stress we are trapped at other country and unable to even transfer our own money to our own account due to AMbank changing requirements all the times and making things difficult for customers. I feeling very sick about the way your bank handle customer request.
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AmBank Group customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2022
AmBank Group Customer Care's response
Dear Jane Xu,

Thank you for contacting AmBank.

We regret to learn of the unpleasant experience you have encountered.

Please write to us as an official email to [protected]@ambankgroup.com and do provide us your NRIC number and contact number when you write to us.

Should you require further information or assistance, please call AmBank Contact Centre at +[protected] or send us a message via AmOnline.

Regards,

[protected]@ambankgroup.com
For AmBank (M) Berhad / AmBank Islamic Berhad
 
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