Ambank Group — Complaint on poor customer service

The costumer service is terrible, very poor attitude. Your staff did't respond nor settled the problems even after we had call many times and sent many mails.

It was an impossible task to activate the digital token, due to the following situations that occurred :
1. it took more than 300 seconds to receive the code, so it will expire. As such we were not able to enter the correct code.

2. although we received the code, when we entered the correct code into the system, the system will keep showing that we entered incorrect code, but we have already checked many times with three people and six eyes, and we know that we have entered the correct code. Your system have many problems.
We have tried countless times and the same thing happens, it still doesn't work.
My matter is not taken seriously despite so many calls and attempts. I’m honestly very disappointed with the bank’s performance and ability. Your staff kept asking me to retry but the system itself is problematic, so how is it possible for me to get a correct code when the mail arrived after the time limit is up? Have you tried the system yourself? Please look into this matter seriously, it’s been torturing me for days and months.
We finally got the code to activate digital token, but after inserting the 6 digits pin, we entered the same pin but system shows pin doesn’t match. We’ve called your staff on this matter and they told us to retype the new 6 digit pin. But when we do so your system says its unmatched. Are you making a fool of your customers?