[Resolved] Ambank Group — current account statement confusing

YT Lee

Sep 28, 2017

Address: 56000

Lack of clarity in the current account statement. Monthly statement does not display total gst amount and bank charges. We as the user have to manually add up every individual gst and bank charges in the statement to get the total figure for the month.

Suggestion
Bank must display summary of the total gst and bank charges at the end of the final page of the monthly statement.

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Nov 2, 2017

Complaint marked as Resolved

AmBank Group customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

AmBank Group Customer Care's response Dear YT Lee

Thank you for your feedback.

For our assistance to channel the feedback and suggestion to the relevant unit, please write to us at [protected]@ambankgroup.com and state the type of account you have with AmBank for our further reference.

Regards,
Jeannie

[protected]@ambankgroup.com

For AmBank (M) Berhad / AmBank Islamic Berhad

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Comments

polimateangela

Nov 2, 2017

Ambank is really really bad service between all the bank.
Call no pick up, stupid customer services passing line here and there.
I been waiting on the line about 202 min and i been calling for about 15 times .
U think we are so free been calling your

polimateangela

Nov 2, 2017

sorry is 20 min