[Resolved]  Ambank Group — Penalised for AmBank's mistake

Address: 47300

I received my AmBank credit card in February and made a purchase that month. On 26 April I received a call to say that I have not paid my credit card bill and was advised to call the bank, which I did. The Customer Service personnel then realised that my email had been wrongly entered and proceeded to correct it and raised a report as I was then told I had to pay for the late charges although it was the bank's error.

He advised me to pay for the late charges in case I was penalised and said that he would raise a report to the management for my case. I made an interbank transaction then to cover the bill. When I received my April statement on May 4, I was penalised yet again. On enquiring, it seems that the transaction was not an immediate one and so another late charge was payable. I then received the February and March e-statements on May 6.

I received my May statement today, but am disappointed and upset to note that AmBank has to date not credited the late charges which I should not have to pay for as it was an error by the bank.