Ambank Group — Repayment Arrangement Plan

Hi there,

I've called many times to your hotline and also sent an email on 1st Dec 2020 and requested to cancel the house loan repayment arrangement plan. I've stated clearly to STOP the processing of the repayment arrangement but no one responded to me. Furthermore, I do remember the agent who called me was Ms Sal, and she did mentioned will give me a call to follow up on this, but no call or message or even email received from your bank.

However, I do receive a letter today regarding the repayment arrangement is agreeable from your management, and the monthly installment from Dec 2020 to Nov 2021 will be RM770, the 347 installments onwards will become RM1090. What the hell??? I already mentioned that to stop the application! I've tried to call ambank and send a few emails, but no one responded, then suddenly sent me a letter today and mentioned that your management has agreed???? What the hell is that??? This is more like a CHEATING!!!

Please drop me a call as soon as possible, or I will escalate this matter to Bank Negara or any Consumer Council. Please refer to the information below.

1. Full Name: SAW WEI FUH
2. Identification Number (NRIC):[protected]
3. Contact Number: +[protected] / +[protected]
4. Channel of application (for refinance application) : Tele
5. Date of application: 27 NOV 2020
6. Time of application: around 1600hrs

Regards,
Justin