[Resolved] Ambank Group — replacement of credit card

Velu Thangasamy

May 2, 2018

Website: customercare@ambank

My credit card was blocked due to no reason of mine. Contacted customer service and was informed that replacement will be made. Did not receive the card. Called customer service and was told replacement card was posted on 12 april 2018. Till now no card. Sent about 7/8 email enquiry but only received the same similar worded response..."noted and revelent department will contact you". Sadly no such thing occurred. I am desperate as i am traveling in us without my card. Really disappointed. Please kindly take some form of action. Thanks.

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Jun 2, 2018

Complaint marked as Resolved

AmBank Group customer support has been notified about the posted complaint.

May 01, 2018

Updated by Velu Thangasamy My card was blocked for no reason of mine. Contacted customer service and was informed a replacement will be made. The card did not reach my home. Further inquiry, was informed the card was posted on 12 april 2018. Till now no cards. About 7 / 8 emails sent on this matter no proper response. Always the same and similar worded standard reply... Taken note and the revelent department will contact me. But not a single person contacted me. I am without a card and at the moment traveling in us. So disappointed. Hope some action will be taken.

Verified Support

May 02, 2018

AmBank Group Customer Care's response Dear Velu Thangasamy

We would appreciate if you can write to us at [protected]@ambankgroup.com and indicate your NRIC number in your email to us.

Should you require further information or assistance, please call 24 hours AmBank Contact Centre at +[protected].

Regards,
Jeannie

[protected]@ambankgroup.com

For AmBank (M) Berhad / AmBank Islamic Berhad