[Resolved] Ambank Group — Report / Record Data was Lost

[Resolved] Ambank Group — Report / Record Data was Lost

C Carina Young Feb 6, 2017

I called the customer service to check my status request on December 2016 (1st request) and January 2017 (2nd request), but the person informed me that, there is NO Record that show my request on the passed few month in the system. It only takes 5 working days to update the request, but it take more a month to process it, and at the end the record is lost. Was this information helpful? No (0) Yes (0)
May 11, 2017 Complaint marked as Resolved AmBank Group customer support has been notified about the posted complaint. Verified Support Feb 06, 2017 AmBank Group Customer Care's response Dear Ms Carina Young, Greetings from AmBank. We would appreciate if you can write to us at [protected]@ambankgroup.com. In your email, kindly provide the following information for our assistance: IC no.: Phone no.: Type of loan applied: Should you require further information or assistance, please call AmBank Contact Centre (24-Hour) at[protected]Domestic) or +[protected]International). Regards, [protected]@ambankgroup.com For AmBank (M) Bhd / AmBank Islamic Berhad
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