[Resolved]  Ambank Group — request for original car grant after full settlement

To whom it may concern.
My name is Yan Jin Xing. I made an enquiry since 1/6/18 pertaining to collection of my vehicle registration card at persiaran sultan Ibrahim (“PSI”) branch. Till date, Ambank still unable to confirm if the grant is ready for collection. Since I have requested to collect directly from PSI, your customer service office still unable to confirm if the grant is ready for collection but only inform that they need 7-14 working days to attend my request. Although I had highlighted many times to them that this is urgent because I need to have the document on the day I flying back to malaysia and flying off for business trip on the same day. No follow up call back from ambank even they promised to call back on specific time (eg: 1/6/18 4pm, 2/6/18 4pm, 4/6/18 3.3pm and 5/6/18 12.30pm) to confirm the status of collection. No one are able to tell whether they have retrieve my grant for collection. Your procedure is really upset me as existing client. Here to request ambank to take action and return me the grant by 6/6/18 in order to avoid any loss due to ambank delay in return my grant.
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Jul 7, 2018
Complaint marked as Resolved 
AmBank Group customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2018
AmBank Group Customer Care's response
Dear Yan Jin Xing

We regret to learn that you have not received any calls from us.

We have since referred your feedback to the relevant unit for their attention and further assistance.

In future, you may write to us at our official email channel; [protected]@ambankgroup.com.

Regards,

Jeannie

[protected]@ambankgroup.com

For AmBank (M) Berhad / AmBank Islamic Berhad
 
1 Comment

Comments

Ambank pengerang. sangat lembab. setiap kali berurusan dengan mereka. perlu ambil masa yang lama. terbaru. staff ambank. tidak memberitahu pelanggan sistem mereka tergendala. saya menunggu hampir setengah jam.
a

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