[Resolved]  Ambank Group — service too slow

I went to am bank open account just now. Only one staff that handling open account. That was too bad because still have staff keep talking with customer. And some staff just talk loudly and laugh inside the room. When have a lot people want to open account why just give another two staff to help? And the other staff was just sitting down? If is not company force to open account here definitely i won't come here. I was waiting for more than almost an hour to just open an account. And my in front just have two customer.. And after arrived my turn. Got one customer come and cut me ask her question around 15min. And the staff was stop to handling my things.. Really felt up with this stupid service. After your turn still can let the other people cut our service just because she keep asking question. Such a bad service... Bad experience. Wasting people time
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May 19, 2018
Complaint marked as Resolved 
AmBank Group customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2018
AmBank Group Customer Care's response
Dear Pinkjess

We regret to learn of the unpleasant experience you have encountered.

We would appreciate if you can write to us at [protected]@ambankgroup.com and provide the following information:

Your NRIC number:
Your contact number:
Branch you have visited:
Date and time of visit:
Purpose of visit/Type of your banking transaction at the Branch:

Regards,
Jeannie

[protected]@ambankgroup.com

For AmBank (M) Berhad / AmBank Islamic Berhad
 
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