| Address: Building No. 9, Tower A, DLF Cyber City, DLF Phase III Gurgaon122002, Haryana (India), North 24 Parganas, West Bengal |
| Website: www.daikinindia.com |
Dear Sir,
I purchased a Daikin 1.5 Ton Air-conditioner from Great Eastern Trading Company, BT Road.
Dated: 03.05.2013,
Bill No / MR NO:- 1328/[protected]
Challan No:- 391
Customer Name: Ratan Kumar Bora.
Model No: FTEL50NR V16
Manufacturing NO: 0054942 (Outdoor unit)
Manufacturing NO: 0056239 (Indoor Unit)
Two guys came for installation. One of them named Musharaff ( Mob:- [protected] ). They did the installation, took Rs. 4400 ( approx) and never gave any installation report or Bill. They said Nasid (Mob: [protected]) will give us a Bill of it, but he never turned up and just kept of deferring. Till now didn't receive any installation bill. Didn't receive demo for the same from Company Engineers.
From the very next day the AC started giving troubles, low cooling, leaking water from indoor unit inside our room and now from last 10-12 days the Vent stopped Swinging.
We contacted our dealer Great Eastern Trading, BT Road, they were never looking after the case seriously. They said not to contact the company, they will take care of it but never did whats required for our satisfaction.
The installation guys (Musharaff) came and they did some washing and said that, when the water will leak we have to suck the water out pipe !!!!! ( Is this the specialty of Diakin ?)
But after all their effort still the problem persists.
After talking to Diakin Customer Support on 08.07.2013, they suggested to speak with MR. S.P. Singh (Service Head KOLKATA).
Mr. Singh took our phone number and address and send a Service Engineer on 09.07.2013.
Mr. Saheed Anwar (Diakin Engineer Customer Service), his report as below:
Inspection Date: 09.07.2013
Report: Inspected and found water leakage and flap is faulty.
They were trying to repair the vent. But I stopped them.
I want my faulty Air-conditioner fully replaced. Its just 2 months old.
NOTE: WE HAD A LONG VERBAL FIGHT WITH GREAT EASTERN TRADING COMPANY. THEY SAID THEY WILL REPLACE IN 2 - 3 DAYS.
Please look into the matter immediately and take urgent action.
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