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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 9

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B
Bibhash Choudhury
Jul 17, 2023
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Removal of Written Off Status

Address: Bolangir

Dear Sir/Madam,
I am Having Axis Credit Card with Number [protected] which was being Written off in 2023 because I have not Paid Bill amounts because of Some Medical Emergencies & I left Job also. Now in Jul-23 I paid Full Outstanding amount of 60, 588/- but Still Written off Status is showing in CIBIL. please Help....
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Swatee Mishra
from Jaunpur, Uttar Pradesh
Jul 14, 2023
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Address: Axis bank Machhlishahr Jaunpur branch Uttar Pradesh.

Hi,

Am swatee Mishra I have open Axis Bank saving account thru Vcip. All going good but still not yet received welcome kit I suppose welcome kit deleverd in local courier but courier guys very irresponsible and looser.

I need welcome kit on urgent basis because there is my debit card & pin already set. Debit card in active mode.

So pls check the details & do the needful.

Highlights:- Action required on local courier..

Axis bank Customer ID :[protected]..

Thank you..

Swatee Mishra

[protected]..
Axis Bank customer support has been notified about the posted complaint.
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    P
    Pragathi Shaiva
    from Bengaluru, Karnataka
    Jul 13, 2023
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    Demanding Masking Amount to Close my Credit Card Account, despite paying all dues and NOC issued

    Address: India

    I had the credit card of 25, 000 limit back in between[protected]. Which i never swiped not even once. So i had to pay the annual fees and their was a delay of few days. Axis Bank got to track of these delayed payment and since then they never updated CIBIL about the closure of my credit card. Right this day in 2023, they are still sending the same data of delayed payment. When checked with the bank, they asked me to pay the masking amount...
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    A
    Adity.waghmode
    from Pune, Maharashtra
    Jul 11, 2023
    Aug 7, 2023
    This thread was updated on Aug 7, 2023
    Resolved
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    Hello sir/madam. I have a Flipkart Axis credit card. I completed the minimum amount payment on 13th June of my total amount due which was on 30th June. I was patiently waiting for axis bank sms on the registered mobile number but not a single sms did I receive. Just to be extra sure I even visited the Axis Bank Mobile app on 8th July where the pay now option was not available. Many times the pay now option shows only when the bill is generated and until then it remains inactive. Hence it was indicative that the bill was not generated. On 11th July i was going through the app when i noticed i have been charged interest for not paying my bill. I immediately called customer care and the representative falsely told me that the system shows i received not only sms but even mails and multiple calls from axis when in fact I did not receive even one. When i insisted him to transfer call to a higher desk the higher authority told me that axis bank does not provide sms or mails or calls regarding this. My only concern is that if I had been provided some message to complete my payment I would have. Even the Axis bank mobile application did not activate the payment option. Furthermore the terms and conditions mentioned on the card states that Late payment fees interest levied if the Minimum Amount Due is unpaid after Payment Due Date mentioned in Most Important Terms and Conditions page 8 Finance Interest Charge details Point 1 sub point 3 which in my case doesnt fulfill as the minimum amount due has been paid. I request you to please look into the matter as i think i have not been informed clearly and thus the charges levied on me arent right. Even the Nodal Officer grievance redressal is not working properly on the Axis bank site. Thank you in advance.
    Sep 7, 2023
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 07, 2023
    Axis Bank Customer Care's response
    Hi, please share us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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      V
      VK Realist
      Jul 10, 2023
      Aug 7, 2023
      This thread was updated on Aug 7, 2023
      Resolved
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      I like to draw your valuable attention towards Mental Trauma I am suffering due to unimaginable behavior by your bank.
      I had FLIPKART AXIS CARD XXXX XXXX XXXX 9293 with 15000rs credit limit. I
      stopped using that card from February 2023, at that time my outstanding was about INR 13, 000.
      I was unable to pay my dues because of 2 reasons - some dispute with charges and i asked if they fan fix that then i will pay. Due to their hidden capitalistic intention of be silent & keep adding interest until its time to declare NPA, they didn't fix it and kept adding charges. Also i am a student, I can't pay beyond 13000.
      Now, since last 3 months I am contacting Axis bank in order to clear my dues in mutually acceptable terms. After several months now it has been 27000+ rs (absolutely greed). I contacted on Twitter support of Axis in order to settle on earlier amount (13000) & provide me a “NO DUE CERTIFICAFE”.
      Now i am getting call & sms from probably a scammer with clear my dues name. A girl called & told me she works for recollection dept and she can make a settlement of payment of 14298rs on behalf of axis. She told me to pay by link (Bank isn't allowing me access the app & card). That link includes incorrect last digits of card. I request Axis Twitter Support to recognise whether its real or fake, they don't even bother to respond.
      AND till Today I have tried to contact axis bank multiple time without any success.
      This bank is ran buy a bunch of thieves and fraudsters who are here to just robb people
      Inspite of repetitive mails & tweets from my side mentioning the issue and appealing for help, they did not even bother to respond.
      I also appeal to concerned authority from Govt./RBI to look into the unethical practices Axis is doing and kick them out of our country.
      I also appeal to my fellow citizens please think twice before using any product of Axis as bad days may come to anyone’s life any time and Axis with its cruel intension will be always looking for an opportunity for “sucking your blood” like dirty mosquitos.
      Looking forward to hear from you soon.
      Regards,
      Vinay
      mobile number [protected]
      +1 photos
      Sep 12, 2023
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 07, 2023
      Axis Bank Customer Care's response
      Hi, we wish to inform you that we are addressing the concern raised by you on Twitter platform. Regards, Team Axis Bank
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        M
        mahesh patil 200386
        Jul 10, 2023
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        Without my permission some amount getting debited from my account, IN NAME OF TIPS/SCG/MCC/01.07.23/ .While making the payment FOR PETROL I was charged with extra fees while swiping the card at various points then why after few days I am being charged extra. Am using salary account and what is the use it, why you guys charge me for using debit card. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.
        I want to know about it as well as get the refund.
        Axis Bank customer support has been notified about the posted complaint.
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          S
          Shashank savla
          Jul 7, 2023
          Aug 7, 2023
          This thread was updated on Aug 7, 2023
          Resolved
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          Address: Mumbai mira road

          Without my permission some amount getting debited from my account, It is mentioned in the statement like PTL/SCG.VISA.POS.DT 050723 If I ask customer care they say if I use my debit card in hotel or some shopping it will be charged. what is the use o[censored]sing debit card even after swiping at petrol pump i m gonna charged, why you guys charge me for using debit card. The restaurant or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why the hell you guys charging from us too. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.

          If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the what is the pain for you to alert a customer. If we repay loan or cc bill you guys keep on msging right why can't do this .

          I need a proper response for this and i need my money back till now which is debited.
          Sep 7, 2023
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 07, 2023
          Axis Bank Customer Care's response
          Hi, please share us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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            D
            davebajaj
            from Gandhinagar, Gujarat
            Jul 4, 2023
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            Address: Sector 6C Plot No 883-1; Gandhinagar - 382006; Gujarat

            Bond Holder of ICICI BAJAJ SCOOTER BOND allotted on 29.01.1999.
            It Maturity date / Redemption date as mentioned is 29.06.2023.

            There is no trackability of this bond.
            How do we redeem it at maturity? Where you we approach for redemption? Updates on the schemes?

            Haresh Jerambhai DAVE
            phone: [protected]
            Email: [protected]@ipr.res.in
            Axis Bank customer support has been notified about the posted complaint.
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              D
              davebajaj
              from Gandhinagar, Gujarat
              Jul 4, 2023
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              Address: Sector 6C Plot No 883-1 ; Gandhinagar- 382006

              Bond Holder ICICI BAJAJ SCOOTER BOND allotted on 29.01.1999.
              It Maturity date / Redemption date as mentioned is 29.06.2023.

              There is no trackability of this bond.
              How do we redeem it at maturity? Where you we approach for redemption? Updates on the schemes?

              Haresh Jerambhai Davee
              phone: [protected]
              email: [protected]@ipr.res.in
              Axis Bank customer support has been notified about the posted complaint.
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                A
                Abhishek2023
                from Naidupet, Andhra Pradesh
                Jul 3, 2023
                Aug 7, 2023
                This thread was updated on Aug 7, 2023
                Resolved
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                Dear Team AXIS BANK CREDIT CARD DEPARTMENT,

                I am writing this with regards to my credit card bill payment. My Credit card number is 4514-XXXX-XXXX-3127. I recently received a bill of amount Rs. 1, 05443.17 .

                This is to inform you that I cannot pay this amount as my family has fallen under a hard time in recent months, but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

                I can able to give 20% of my debts. If agree to settle with this amount, I shall be clearing their dues within the next 10 business days. More than 20% is not affordable for me in the present situation due to I am jobless for the last 5 months.

                I am ready to settle this as soon as I get confirmation from your side.

                Please know that I have appreciated the patience and professionalism that your staff has given in this process and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

                REGARD’S
                ABHISHEK KUMAR
                Email Id- [protected]@gmail.com
                Mob No- + 91 [protected]
                Sep 12, 2023
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 07, 2023
                Axis Bank Customer Care's response
                Hi, we regret the inconvenience caused. Please be informed that your credit card ending with 3127 is not eligible for the settlement. We request you to clear your dues in order to avoid further charges. Regards, Team Axis Bank
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                  J
                  Jun 30, 2023
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                  Address: [email protected]

                  Please find below information
                  Email jaysh.[protected]@gmail.com
                  Pan DICPK9863C

                  I applied with above information a new kiwi upi credit card but it was declined, kindly help me to understand the reason of rejection, I have good cibil score and 100% on time payments

                  Thanks,
                  Jay
                  Axis Bank customer support has been notified about the posted complaint.
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                    J
                    Jun 30, 2023
                    Resolved
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                    Resolved

                    Address: [email protected]

                    Hi Team, I have applied new upi credit card, but unfortunately it was declined, kindly provide a valid reason of rejection, I am making 100% on time payments every month and also I have good cibil l, kindly provide a valid reason
                    Jun 30, 2023
                    Complaint marked as Resolved 
                    Please find below information Email [email protected] Pan DICPK9863C I applied with above information a new kiwi upi credit card but it was declined, kindly help me to understand the reason of rejection. Thanks, Jay
                    Axis Bank customer support has been notified about the posted complaint.
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                      C
                      catch57
                      from Pune, Maharashtra
                      Jun 25, 2023
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                      Address: Pune, India

                      Flipkart Transaction done on 22nd Sept 2022 for below three products along with few other product.
                      A.) For LED TV, Product was not delivered by delivery partner as per scheduled time slot. Later it was cancelled by Flipkart delivery partner itself.
                      B.) For remaining two product it was returned.

                      So, from total product that I ordered was of amount Rs 55, 638. Out of these some or the other reason three products got cancelled/returned of total amount 45, 793.

                      I got a refund of 45793, but instead starting EMI of Rs. 9845(For Vaccum Cleaner - Order ID: OD[protected], Ladies Shoulder Bag - Order ID: OD[protected]. you have started EMI of full 55638 amount. At this point I being charged 45793 extra amount.

                      Please refund my Rs 45793, which you over charged me during EMI.

                      Thanks in Advance,
                      Sanjeev
                      Axis Bank customer support has been notified about the posted complaint.
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                        G
                        GowthamSankar312
                        from Chennai, Tamil Nadu
                        Jun 25, 2023
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                        Power cut in middle of withdrawing money from ATM so didn't receive money but debited from account.

                        what is the process of raising a complaint or it will be automatically credited after sometime as I have heard this is available in other private banks but not sure in AXIS.

                        AXIS Account debit card used in AXIS ATM
                        Axis Bank customer support has been notified about the posted complaint.
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                          A
                          AnnapoornaN
                          from Bengaluru, Karnataka
                          Jun 24, 2023
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                          Address: Axis Bank Ltd Corporate Office 11th Floor, Corporate Park Sion Trombay Road, Chembur, Mumbai- 400071

                          Dear madam/Sir,

                          I would like to change my name in Pf as per attached Adhaar card (latest) and Marriage certificate kindly suggest.

                          Name to be Updated as - Annapoorna N

                          UAN Number[protected]
                          PF Member ID - MHBAN[protected]

                          Thanks
                          Annapoorna N
                          [protected]
                          Annapoorna.[protected]@gmail.com
                          Axis Bank customer support has been notified about the posted complaint.
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                            D
                            Deepak Burkul
                            Jun 23, 2023
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                            Without my permission some amount getting debited from my account, It is mentioned thrice in the statement like TIPS/SCG/NON MCC/21.06.23... .While making the payment to various vendors I was charged already with extra fees while swiping the card at various points then why after few days I am being charged extra. Am using saving account and what is the use it, why you guys charge me for using debit card. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.
                            I want to know about it as well as get the refund.
                            Axis Bank customer support has been notified about the posted complaint.
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                              A
                              ashokdwivedi517
                              from Pune, Maharashtra
                              Jun 22, 2023
                              Jul 30, 2023
                              This thread was updated on Jul 30, 2023
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                              Address: Ravet Pune 411033

                              To Whom It May Concern,

                              We had UPI transfer the amount 50000 to Sunity Jewelers By google Pay, . payment was successful from my side but not credited beneficiary account on date 06/March/ 2022. Our account No is [protected]. We had complaint to Google pay team they told me you have to contact your bank home branch. Accordantly we had complained to our home branch axis bank ravet pune. They have taken 11 Month but still money was not credited to beneficiary account or not my account refund yet.

                              I have enclosed the following documents with this complaint:

                              A copy of my Google Pay account statement showing the debited transaction
                              A copy of the UPI transaction receipt
                              A copy of the beneficiary's contact information
                              I would appreciate it if you could look into this matter and get back to me as soon as possible.

                              Thank you for your time and attention to this matter.

                              Sincerely

                              Thanks & Regards
                              Priyanka Ashok Dwivedi
                              +1 photos
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 27, 2023
                              Axis Bank Customer Care's response
                              Hi, we wish to inform you that your concern via dispute id SAK[protected] is under process, and you shall be responded shortly in the referred matter. Also, please do not share your account details or any personal information on any public platform like Facebook, Twitter, Google, etc for security reasons. We request you to delete this post immediately. Bank will not bear any responsibility for the confidentiality of details shared with us through Twitter / Facebook. Further, Axis Bank does not ask for personal security details related to your Internet banking or phone banking passwords, OTP, PIN on the email, phone or otherwise. Regards, Team Axis Bank
                              Jun 27, 2023
                              Updated by ashokdwivedi517
                              Ok Thanks you for information We are waiting refund amount
                              Jul 30, 2023
                              Updated by ashokdwivedi517
                              We are waiting response
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                                A
                                ashokdwivedi517
                                from Pune, Maharashtra
                                Jun 22, 2023
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                                Address: Sr. No 113/10 K Saraswti Niwas Walhekarwadi chowk Walhekarwadi, Chinchwad Pune 411033

                                I am writing to you today to express my dissatisfaction with the UPI transition of my Axis Bank account. On 06/March/ 2022, I initiated by UPI transaction to transfer INR 50000.00 to Sunity Jewelers By google Pay. However, the money was not credited to the beneficiary's account.

                                I have checked my account balance and the transaction has been debited from my account. I have also contacted the beneficiary and they have confirmed that they have not received the money.

                                I have compliant to Google pay team the told me kindly contact to your home branch. Accordingly we had complaint to axis bank our branch. They had taken 11 months for our compliant but it will not resolve yet.

                                I would like to request that you investigate this matter and take steps to resolve the issue. I would also like to request that you help me for refund the money to my account as soon as possible.

                                I have enclosed the following documents with this complaint:
                                A copy of my Axis Bank account statement showing the debited transaction
                                A copy of the UPI transaction receipt
                                A copy of the beneficiary's Account statement of fedral bank

                                We have attached tractions details

                                would appreciate it if you could look into this matter and get back to me as soon as possible.

                                Thank you for your time and attention to this matter.

                                Sincerely,
                                Priyanka Ashok Dwivedi
                                +1 photos
                                Jun 22, 2023
                                Complaint marked as Resolved 
                                not now
                                Axis Bank customer support has been notified about the posted complaint.
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                                  asav
                                  from Faridabad, Haryana
                                  Jun 21, 2023
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                                  Address: 801/15 FARIDABAD , HARYANA

                                  I got a vistara axis card last year. Card no is [protected] . I have not received any complimantry ticket nor any ticket on my spendings. Again axis bank is demanding for renewal fee of 3000 + gst. Kindly clear the matter.
                                  My regd no is [protected]
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    Dear Sir/Madam,
                                    I hope this letter finds you well. I am writing to express my utmost disappointment and frustration regarding the recent deduction of INR 59 from my account as "Sign Verification Charges" without any prior notice or valid reason. I am a valued customer of Axis Bank Ltd, and I have always had a positive experience with your services. However, this incident has left me deeply dissatisfied and compelled to bring this...
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