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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 5

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ashishv1230
from Lucknow, Uttar Pradesh
Nov 30, 2023
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Address: Axis bank credit card department

I have axis bank credit card of last digit4645. I missed payment of 126 rupees on my credit card in which axis bank charges me 590 for late fees again 690 debot interest again 590 overlimit on 2 november 2023. After that on 13 november again 590 for overlimit charges. I complain to customer care but they told me they can't reveres my charges. I useing my credit card from 11 month till now and never ask for reversal but this time for only 126 rupees they charges me 2000+ apprx rupees in my credit card. There sernior team is not contact me. They told me if i pay full amount of my card then reverse the whole charges. Now i pay full amount of my credit card limit but now they told no reversal offer on my credit card. Kindly reveres my charges.
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    Sethi purna
    from Chennai, Tamil Nadu
    Nov 29, 2023
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    Address: Chennai

    Dear team
    Wrong credit transfer requesting you to get back money to my source account
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      whateveverr
      from Mumbai, Maharashtra
      Nov 22, 2023
      Nov 23, 2023
      This thread was updated on Nov 23, 2023
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      Address: Mumbai

      Huge charges levied on non activated credit card.
      Axis Bank customer support has been notified about the posted complaint.
      The card behaves like an add on and there is no extra credit limit. The bank claims it is not an add on card. Strange. Even though it is not activated, they keep sending bills, but won't communicate or try to resolve in their chat app, or through emails. I am considering filing a criminal suit against the Bank. As per the RBI rules, if the credit card is not activated within 37 days, no charges can be levied and the card automatically gets closed. The reminders keep coming through another scammer co. "clear my dues"
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        V
        Vinaykumar420
        Nov 17, 2023
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        Credit card bill payment pay but not
        amount reflected in credit card on due date
        Axis bank Credit card apply penalty more than 2700 rupees please weaver penalty
        Credit card last four digits 0002
        1. Payment Rs 11000 date 31/10/2023 payment reflected in credit card 1/11/2023
        2. Payment RS 11000 date 2/11/2023
        Payment not reflected
        3. Payment RS 23058 date 4/11/2023
        Payment received 5/11/2023 but reflected in credit card 6/11/2023
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          M
          manojmkl791
          from Trivandrum, Kerala
          Nov 7, 2023
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          Address: Manoj Bhavan Kuruvinkugal Machel po

          This account I am not use attached screenshot my credit card last for digit 2227
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            Reeva Subhojeet Haldar
            Oct 31, 2023
            Nov 3, 2023
            This thread was updated on Nov 3, 2023
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            Address: Laxmi Nagar Delhi-110092

            Respected sir/ma'am,

            My transaction amount is Rs.1485 and this amount is unauthorized and not done by me and also I have registered this complaint to axis bank and cybercrime also. So, kindly check the transaction and try to stop it and kindly send the details and do the needful. And also shared me update as soon as possible.

            I have received a call from Axis Bank Executive regarding credit card reward points and EMI conversion the executive name was Ishita so after that she asked me to open the mobile application and told me to follow the instructions as she said after that she provided me a website URL for collecting reward points (www.rewardscart.org) and she was guiding for EMI conversion as well but when i was feeling doubt on her I disconnected the call. I hadn't received any msg from her side for transaction but last night I was checking my EMI status then I saw that these three unauthorized transactions had done so I had called to Axis Customer Care to block my credit card and stop these transactions and also I had called on 1930 to report for the same. I had received the call from [protected](ISHITA) for this fraudulent.
            Fraudulent transactions through Credit Card of Axis Bank, Card No [protected].

            I am a housewife and my financial conditions are not good.

            Also I have shared you the screenshot of the website and transactions mail also.

            Kindly do the needful at the earliest.

            Thanks & Regards
            Reeva Subhojeet Haldar
            Contact- +91-[protected]
            +3 photos
            Dec 11, 2023
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 03, 2023
            Axis Bank Customer Care's response
            Hi, please note that the Disputed Transaction has done using OTP. The transactions disputed by customer are secured two factor authenticated transactions done using PIN/OTP. As per RBI guidelines, the card & OTP related information is confidential information which is not supposed to be shared with anyone else. Hence, the dispute has been closed under customer liability. Regards, Team Axis Bank
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              T
              Thippeswamy G B
              Oct 25, 2023
              Nov 10, 2023
              This thread was updated on Nov 10, 2023
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              Address: B-211, CREATIVE ELEGANCE, 9TH MAIN, VEERANNA PALYA, NAGAWARA, BANGALORE-560045.

              Dear Sir/Madam,
              While making examination fee of Rs.1954.72 to the CBSE 12th Exam through CBSE Portal on 05/10/2023. I made the payment vide ref.no.NBSM/32703375/TECHPROCESS SOLUTIONS LTD same was delayed to ensure confirmation of payment. I tried once again for the transaction vide ref.no.NBSM/32705299/TECHPROCESS SOLUTIONS LTD Rs.1954.72 was debited from savings account no. [protected]. Thereafter, one payment was confirmed on 06/10/2023 from the CBSE Portal and other additionally debited amount of Rs.1954.72 was not credited back to my savings account after lapse of twenty days. Therefore, I request your goodselves make the necessary arrangement to remit back my amount to savings account at earliest. Failing which I will elevate this complaint to apporpriate forum. Kindly do the needful.
              Axis Bank customer support has been notified about the posted complaint.
              Directly Mail to the PNO NO of the axis bank and describe your issue. I hope this will help you
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                Ankit Nath
                from Delhi, Delhi
                Oct 25, 2023
                Nov 5, 2023
                This thread was updated on Nov 5, 2023
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                Hi Team,

                After waiting for a week almost request you to please let me know why the chargeback amount has not been settled on my card ending 7286 of two transactions of Rs 7516.10 . Is the customer will bare all the coming bill payments. I am seeing some negligence in following guidelines chargeback request raised on 13th Oct 2023. Else I need a written confirmation from bank that the disputed amount will be refunded before my coming billing date that is 18th Nov 2023. This mail has been sent by checking and following up with customer support 1st Level POC from 13th Oct 2023. Please note that all the conversations are properly getting documented so if my dispute will not get resolved within the mentioned 120 days period. I shall go ahead and present it to the Axis Bank Ombudsman Team for further process and prompt update should be given by customer support or by high level team. Negligence on these kind of transactions which are reported earlier by customer end and delayed response by Bank with not proper guidelines followed in proceeding for Chargeback request. Please do understand the importance of time, money and trust i as a customer have on the bank. Please get this issue fixed by following all proper guidelines indicate to be fulfilled after raising a chargeback request. Till today i have not got the temporary credit, neither the confirmation that by this date my refund will get reflected on my mentioned card 7286. Waiting for your prompt response.

                ANKIT KUMAR

                Request Id-:
                SAK[protected]
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 03, 2023
                Axis Bank Customer Care's response
                Hi, we wish to inform you that you have already escalated the concern to our Senior Management and our team has reverted you on 30/10/2023. Kindly check your mail id and write back on the same. We appreciate your patience. Regards, Team Axis Bank.
                Nov 05, 2023
                Updated by Ankit Nath
                Hi Team

                I am following up this case from last month and still we have not received any proper resolution from concern team
                Temporary credit provided by team also got reversed without providing any proper update or refund kindly help to resolve this issue ASAP

                Note: These below transactions are failed still bank taking 1 month to refund or provide update on these two transactions
                Ref Number : [protected]
                Ref Number : [protected]
                Date : 5th Oct23
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                  P
                  PremAggarwal2022
                  from HYDERABAD, Andhra Pradesh
                  Oct 23, 2023
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                  I called many times axis Bank customer care and Flipkart customer care. Too much third class service. Last time they said wait for 45 days, some times said server is down, now they said on 16 April they sent gift voucher then I said, I not received sent it again. I not received on MSG or email. Telling a lie and not taking my complaint just wasting my time.

                  Credit card number [protected]
                  Axis Bank customer support has been notified about the posted complaint.
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                    V
                    Vikashrk12
                    from Bhusawal, Maharashtra
                    Oct 22, 2023
                    Nov 6, 2023
                    This thread was updated on Nov 6, 2023
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                    Axis Bank Cibil Masking Charge Scam

                    I am writing the issue related to the Sacm running by Axis Bank in the name of CIBIL masking charge and want to complain for this.

                    I had axis Bank credit long back, due to financial crisis I defaulted of outstanding amount Rs 92167/- and same has been reported by Axis Bank to CIBIl as wilful default.

                    Subsequently I paid entire outstanding amount by Rs 92167/-on date 26/06/2021 at Cust id[protected] after confirmation...
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                    vharraj
                    from Ahmedabad, Gujarat
                    Oct 22, 2023
                    Resolved
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                    Resolved

                    Cluster ID

                    I wish to merge savings account id and home loan id to operate mobile app for both

                    my both ids opened separately. henceforth, wish to merge to access both account in app....
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                    N
                    Neeru1974
                    Oct 20, 2023
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                    I requested to close my current account since April 2023 . I done all formalities. But now it’s october month going on. Staff is doing nothing . I am dissatisfied with axis bank staff morinda.
                    Axis Bank customer support has been notified about the posted complaint.
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                      M
                      Mvanantha
                      Oct 18, 2023
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                      Tips/SCG/NON/MCC

                      Unauthorized transactions under the name
                      Tips/SCG/NON MCC have been executed.
                      I need a refund of all the transactions immediately.
                      My account is a Zero balance, Salary account.
                      In so many years of transactions, this has happened for the first time.
                      Please look into it and do the needful....
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                      T
                      Trupti Popalghat
                      Oct 13, 2023
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                      There has been automated transaction from my account of amount 1022.85 rupees. In the name of TIPS SCG. No prior information was given to me nor my permission was asked for transaction. This is not small amount. I want proper explanation with my refund.
                      Axis Bank customer support has been notified about the posted complaint.
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                        PriyaAp
                        Oct 11, 2023
                        Nov 3, 2023
                        This thread was updated on Nov 3, 2023
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                        Resolved

                        Hi,
                        Last month(September 2023)Axis Bank debited money from my amount stating "sf failure loan repayment charges" eventhough money has been debited on the same day.
                        When I questioned them i was informed when Axis Bank was trying to debit money at the time there was no sufficient funds so bounce charges has been debited.

                        But the complete EMI amount has been debited on the same day.(September 10 around 10 am) They told it was RBI norms and when there is no enough fund at the first time (sep 10 around early morning )when bank tried to debit the money at that time there is no enough amount so the existing amount was debited at that time and late charges applied for the failure.

                        When I was checking my account statement I was unable to find any transaction details relevant to this debit transaction instead it was updated debit on Sep 11 2023
                        When I asked they told me eventhough you have paid complete amount on sep 10 2023 but it was paid twice so as per RBI norms it was updated like that

                        But Now this month (10th October 2023) I had enough amount in my account and the complete EMI was debited successfully on the same date without any arrears.

                        Still I was charged sf failure loan repayment charges today (October 11 2023)

                        I really don't understand why failure charges is getting applied even I pay amount on the same day

                        Is really RBI follows some standard like that ?
                        Dec 5, 2023
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 03, 2023
                        Axis Bank Customer Care's response
                        Hi, we regret the inconvenience caused and are open to help you! Please share us your registered contact number and we will get back at the earliest. Regards, Team Axis Bank.
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                          K
                          kp soni
                          from Ahmedabad, Gujarat
                          Oct 11, 2023
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                          Address: adani shantigram

                          SCG.VISA.POS charge debit from salary debit card wo intimation HOWEVER FROM SALARY DEBIT CARD,
                          SUCH A TYPE OF INCIDENT NOT HEPPENED NEXT THAT SHOULD BE ASSURE BY THE AGENCY AND RESOLVE THE ISSUE EARLIEST
                          REGARs
                          Kapil Soni
                          [protected]
                          Axis Bank customer support has been notified about the posted complaint.
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                            H
                            Hrithik Pan
                            Oct 10, 2023
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                            Fake job offer scam

                            Address: Shakespeare sarani Kolkata

                            A HR named Arnab Sen offered me a data entry job
                            I give him two hundred rupees for form fill up then I give fifteen hundred seventy rupees for the confirmation letter
                            Then they ask for 7000 rupees to join, i didn't agree with them then I ask for my money back
                            They are not giving my money now...
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                            Rajar8299
                            from Pune, Maharashtra
                            Oct 9, 2023
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                            Address: Pune

                            I am writing to seek urgent assistance regarding my Axis Bank Indian Oil credit card dues. Unfortunately, due to a recent job loss, I am currently unable to make the payment.

                            I have been receiving threats and abusive calls from a recovery agency, stating that if I do not settle the dues by today end of day, they will send an agent to my house and tarnish my family's reputation in our society. This situation has caused immense distress for me and my loved ones.

                            I am sincerely requesting your help.
                            I am going through a tough time and would greatly appreciate any support you can provide.
                            Axis Bank customer support has been notified about the posted complaint.
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                              AbhiKumark
                              Oct 7, 2023
                              Oct 11, 2023
                              This thread was updated on Oct 11, 2023
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                              One Assist

                              Dear Axis Bank team,
                              Your team just called and they didn't explain anything about One Assist Service charges. Simply they debit 2599 from my account.plz refund the amount and cancel the plan as well....
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                              UTTAM SHEKHAWAT
                              Oct 4, 2023
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                              Address: Flipkart

                              I have cancelled my product in flipkart application on 2th October, 2023 then they have initiated refund to my payment mode (Flipkart Axis bank - credit card) and completed on 2nd October, 2023

                              Today when i checked my account but refund amount (1045/-) is not credited in my credit card account.

                              I have contacted with flipkart customer care and getting the required information regarding transactions which they have done as below:

                              Payment reference number: [protected]

                              Refund amount : 1045/-

                              Can you please help me on this number : [protected]
                              [[protected]@gmail.com] and my email id
                              Axis Bank customer support has been notified about the posted complaint.
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