Bangalore Water Supply & Sewerage Board [BWSSB] Complaints & Reviews

I, Puspendu Ghosh, am writing an email to register a complaint against the Bill established against my name for this month. I have made the following payment of Rs. 230 on 15th July 2022 using the Google Pay Services. The UPI transaction ID Number is as follows:[protected], but unfortunately the bill of Rs. 230 has been added to the arrears column.
My RR Number is E-225902.

The following information is necessary to track my payment;
Payment Service used: Google Pay (GPay)
Payment Amount: Rs. 230
Payment Date: 15th July 2022
UPI Transaction ID:[protected]

Address: 12/12 Hanumanthanagara, 3rd Cross, Chinnapanahalli

The payment was made before the due date, which is on 22nd August 2022.

I would be grateful if the authorities cancel the arrears amount as I have already made the payment. I am hereby attaching a screenshot of the UPI transaction for your reference. I have already registered a complaint yet nobody responded to it.

I hope my crisis will be heeded to at the earliest.

Sewage is blocked in Satyam Main Road Munnekolala Marathahalli post bangalore 560037 Repeated complaints have been closed without any action

I.he has built an unauthorized chamber outside and inside PG now the sewage water is flooding on the road in front of our home

There's been extreme improper or sometimes very less water supply to the houses near srinagar bus stand(9th A main, 7th cross road).

We have been trying to contact the line man but he's not answering. We have already complained but no action taken.

I m staying in B.narayanapura Bangalore 560016... past 1 month water supply in our area is too less we are getting private tankers for that.as we it's a rainy season event hough water supply is very less.

Dear sir,
There is No water in flow to our house since few days - even after paying bills prompt and on time.

Checked our naibour proper water getting from BWSSB..

Request to resolve this water issue as earliest.
Due water is Very essential material.

My bwssb water meter was stolen last night. I have been trying to register complaint. Please attend. Location of house area is 560025.
Please note complaint is not about website but procedure to replace stolen meter along with charges as soon as possible.
Since i cannot display sensitive information, kindly inform immediately how to get in touch with concerned authority
Alaap Gopalkrishna

Hi,
I had applied for ownership transfer of the bwssb connection bearing the application number TOC[protected] and the payment towards the same is also made on[protected].
The status of the application states that it is approved by AEE and the transfer is still under progress.
Kindly get this addressed at the earliest....

I HAVE BEEN SENDING MAILS TO MR SUDHIR AND MR LOKESH FROM 19TH JULY 2022 REGARDING EXCESS BILLING AT MY RESIDENCE WHICH IS UNOCCUPIED FROM 24 JULY 2022 SINCE WE ARE OUT OF BANGALORE,

GIVEN BELOW ARE MY E-MAILS TO MR SUDHIR AND MR LOKESH.

Dear sir

I, Dr R Jayaram, of 79/B, 5th Main, HAL 2nd Stage Kodihally Bangalore 560008, wish to officially lodge a complaint of an very high water bill for June 2022.

As a matter of fact, I wish to state that my wife and I are the sole occupants of our residence.
In 22 years, I have never received a bill of this amount.

It appears that something is VERY WRONG in billing.

We have been staying in a retirement care home in Coimbatore Tamil Nadu from August 2020 to July 2021, from August 2021 to October 2021 and from November 2021 to April 2022. We are out of Bangalore FROM June 24 and will return in September 2022.

For the past 2 years, we have been receiving a monthly water bill of
Rs 100, which I have been paying.

Suddenly, for the month of May 2022, I received a bill of Rs 2760 (approximately) which I paid.

About a month ago two BWSSB officers came to our house and spoke to my wife stating that they will send us a bill for the consumption of 1 lakh 45 thousand litres of water.

My wife told them that it is impossible for us to have consumed 145, 000 in one month.

They said they do not know whether we consumed that amount but insisted on billing.

They also said that we have to change our water meter.
And that we have to pay for it.

I do not understand what is the connection between very high amount of water billing and changing the water meter.

I have not paid the latest water bill of Rs 6891 dated 7 July due by 22 July 2022.

I would request you critically examine the situation and advice me the reason for this high amount of billing especially when we are not staying in our residence.

I would request you to please let me know what I should do under the conditions before the due date of payment of the current bill.

Please note that Currently We Are NOT in Bangalore.

Thank you very much for your kind help.

Best wishes for good health and happiness.

R Jayaram
RR No. SE 149013
Address
79/B. 5th Main 5th Cross
HAL 2nd Stage Kodihally Bangalore 560008

TO THE ABOVE MAIL I HAVE NOT RECEIVED ANY RESPONSE FROM THE PRO OR ANY OF THE AEEs HE HAS SENT MY COMPLAINT TO RESOLVE,

SO I WROTE AGAIN ON 11TH AUGUST 2022 THE FOLLOWING MAIL.

Dear Mr Loskesh J
CC Mr Raghavendra R

Dear Sir

I wrote to you regarding EXTRAORDINARY EXCESS billing in the months of May and June on 19th July.

Today is 11th August and I have had no response from any of you.

For the month of JULY i have received a bill for Rs 4079.

THIS IS A CLEAR PROOF OF "EXCESS BILLING" SINCE FROM JUNE 24TH, 2022 I AM OUT OF BANGALORE.

SO THERE COULD NOT HAVE BEEN ANY WATER CONSUMPTION.

HOW COULD YOU BILL Rs 6891 FOR JUNE AND Rs 4079 FOR JULY WHEN WE ARE NOT LIVING IN OUR ADDRESS FOR THESE TWO MONTHS.

CLEARLY, THERE IS SOME SERIOUS ERROR IN BILLING OR METER READING.

IN PROTEST, I SHALL NOT PAY THE BILL FOR JULY UNTIL YOU HAVE PERSONALLY INVESTIGATED THE MATTER AND REPLY TO ME.

PLEASE REPLY IMMEDIATELY.

NONE OF YOUR AEE's HAS REPLIED TO YOUR MAILS.

THEY SEEM TO IGNORE YOUR MAILS AND IT SHOWS THAT THEY DO NOT CARE FOR YOUR ORDERS AND INSTRUCTIONS.

I FEEL THAT YOU HAVE TO "ACTUALLY PICK UP THE PHONE AND CALL" THE AEE RESPONSIBLE FOR MY HOUSE.

I EXPECT YOU TO TAKE ACTION IMMEDIATELY OR ELSE I HAVE TO ESCALATE THE MATTER TO HIGHER AUTHORITIES IN BWSSB.

PLEASE REPLY THIS MAIL "YOURSELF".

THANK YOU VERY MUCH AND BEST WISHES FOR GOOD HEALTH AND HAPPINESS.

DR R JAYARAM
79/B 5TH MAIN
HAL 2ND STAGE
KODIHALLY
BENGALURU 560008.

I HAVE NOT RECEIVED ANY RESPONSE FROM MR LOKESH OR ANY OF AEEs.

SO I WROTE AGAIN ON 3 AUGUST THE FOLLOWING MAIL

Dear Mr Sudhir S

It is now 14 days (TWO WEEKS) since I wrote to you regarding the subject matter of EXCESS billing.

I have not received any response from AEE SE3.

I would sincerely request you to please take up the matter on URGENT BASIS and TALK to AEE SE3 over the phone and send me the requested response to my complaint & queries:

1. The reason for excess billing for May and June 2022.

2. Is the billing for May & June 2022 "CORRECT".

3. What is the "actual"amount I have to pay against June 22 bill.

4. Whether the water meter in my residence "REQUIRES" to be changed.

5. If YES, then the reason for the change and the amount.

6. Since I am out of Bangalore can the new meter be fitted after I return.

I sincerely solicit your intervention in this regard and expect you to reply within 48 hours.

Thank you very much for your kind help.

Best wishes for good health and happiness forever.

I HAVE NOT RECEIVED ANY RESPONSE FROM MR LOKESH OR ANY OF AEEs

SO I WROTE AGAIN TODAY 17TH AUGUST THE FOLLOWING MAIL
Dear Mr Lokesh,

I have not received any communication from any of the AEE.

I sent you a complaint on 19th July 22. It is nearly ONE month now.

Please appreciate that I am NOT in Bangalore from June 24th.

How can my water bill be so much when I am NOT CONSUMING any water.

Why are the AEEs NOT respecting your messages and giving me an answer?

Please CALL the AEE concerned and find out what is going on.

Please reply as soon as possible.

Thank you very much for your kind help.

Dr R. Jayaram

We are residing in chandra reddy layout, srinivagulu, koramangala 4th block and we are facing severe shortage as the supply of water seems disrupted. Appreciate if some action can be ramen in this regard.

An individual has built a drainage chamber of a 3 story building by instructing a storm water drain. The chamber periodically leaks emptying sewage into the street and the storm water drian

Dear Sir/ Madam,

This is Francis James Lobo from Halasuru. This is regarding the sewage issues which we are facing for last two weeks. Now it has gone to the peak and even the neighborhood facing issues owing to the fact that it's started spreading a bad smell.
Kindly send your staff members to fix this issue on high priority. We're at #35/1, Ground floor, 2nd cross, Saraswathipuram, Halasuru, Bangalore 560008. Please make haste and do ghe needful.

Hi, I did rain water harvesting completely and also my tenants are out of station. Also the water meter is new (spent Rs.9500) and it is opened and closed judiciously. Apart from this we get water supply on Tuesday's and Thursday's only. BWSSB staff from KRpuram office who take reading is threatening to charge borewell charges since the water bill has come down. So if we save water from Rain it is a wrong thing? How can the department expect that the water bills should be always huge? What does the BWSSB department expectation of minimum consumption from each house even when the people are working from native place? with poor supply of water and rain water harvesting our bill come down, what is wrong in this.? Why does BWSSB staff meter reading taker adamant to add Borewell charges per house? Why it is mandatory for the house owners to pay several thousands of water bill each month?

Dear sirs,
This is with reference to the above that iam staying no-56, 5th cross, saraswatinagar, mahadevapura, bangalore-560048 where main sewer line blocked and request to look in to it and rectify the same with immediate effect.
Regards
M.Venkateswaralu
[protected]

Sewerage line in 2nd cross road (perpendicular road to water tank) in RBI Layout J P Nagar 7th Phase is choked since weeks time. There is reverse flow of sewage water causing stinking smell. Department may make necessary arrangement to set right the line.

The drainage is blocked in the road. Please attend.
Thanks and regards
G N UMAMAHESHWAR

Dear sir,
There is a rajakaluve behind our layout at varthur, syno. 163 where the water is not free flowing and stagnant, which breeds mosquitoes and foul smell for us. Request you to please allow a free flow of that water and help our hygiene

There is sewage block at my home. I am requesting you to send the vehicle for cleaning the sewer line...

Dear Sir/Madam,

please find the attached image of the previous and present bills generated by the BWSSB biller.

account ID: W-187649

thanks & regards;
customer
Bengaluru

W-527563 Meter 2015A2107362. The consumption of water is showing too high, can you please arrange for testing/replacement of the said meter.

I am 94 years old person and finding it difficult to pay huge bills.

Please help
thanks
Kesava Rao