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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Dec 5, 2025

Complaints 15969

Resolved

6089

Unresolved

9880

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 136

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I have registered complaint for phone dead 6days ago. We got no response.
I called them 2 days before in call center they gave me two numbers 1of them is not working and another one was received by someone he said i got transferred many days before. I called in call center today also they didn't answered my call
Please take my complain with necessary action

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Bhopal, Madhya Pradesh, 462010

I want to deactivate the bsnl hungama plan as soon as possible. Do it immediately. Bsnl hangama is not required. I want to deactivate the bsnl hungama plan as soon as possible. I want to deactivate the bsnl hungama plan as soon as possible. I want to deactivate the bsnl hungama plan as soon as possible. I want to deactivate the bsnl hungama plan as soon as possible.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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H

H Vaidhyanathan

from Delhi, Delhi

Nov 21, 2019

I had done recharge from inditab.com on my phone number and money was deducted but from more than 24 hours they are showing recharge pending and recharge still didn't happened till now

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Address: Madurai, Tamil Nadu, 625020

I’m writing for my father dr. K. A. Srinivasan who is 93 years old.
His landline number is
[protected].
He is not receiving monthly bill any more.
He only receives a message on his cell phone. He does not have a smart phone and he can not operate a computer to get bill details online.
Please do the needful for him to get the monthly detailed paper bill.
Thank you.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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G

ganjeewala

from Kolkata, West Bengal

Nov 20, 2019

The above landline is dead since last 4 months. Complaint lodged Via docket No.[protected] dt 1.8.2019. Still getting bill. Phone still dead. No responsible staff attend at BSNL office. Received call from BSNL asking for payment of dead landline. An old rental rebate is still pending. Copy attached.

not receiving monthly paper bill - Comment #3589320 - Image #0

F

fayyaz50

from Hyderabad, Telangana

Nov 21, 2019

I have been complaining about my dead landline phone from about since 6 months but till now my problem has not been resolved very poor customer service from bsnl, and even my phone is dead every month they are sending the bill.

My landline no is :[protected]

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Address: NEAR SMD CIRCLE, Alwar, Rajasthan, 301001

My name is garima garg and have a connection of bnsl fire and after continuously efforts for requesting to close connection, every time they give a reason like staffnot present whose signature needed and so on... And give tie duration on 10 days and so on. After all this not even adjusting the amount of generated bill from security deposited and never received refund from them

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Address: 11 SIDDNATH NAGAR, CHINDIA GATE, BHAIRAV ROAD, 384265

On 16/11/2019 at 08-40am done the recharge of rs-22 on mobikwi for bsnl 3g/4g data package for 5 days. But service not stated till date and time. Customer care mobikwick escaped by saying payment successful through transaction no - [protected]. On making inquiry at bsnl mobile customer care with mobikwick transaction no - [protected], they reply we are not responsible for any transaction online by private payment company. Now at one side mobikwick says we are right and bsnl says we are right. Now as a layman i request you what should i do?? I can not fight with giant group like mobikwick or government entrprise like bsnl. Do the needful

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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D

Deepak Paloor

Nov 20, 2019

Hi,
My BB[protected] is out of order more than 10 times and done complaint various times and no action on the same. Requesting your kind assistance.

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Address: Nagpur, Maharashtra, 440014

I have surrendered my phone on 7/08/2019, but till date security money not refunded in my given account. Even in my log in portal is showing ₹-1931/- and will be paid by 4/10/2019. I talk to phone at nagpur bsnl so many time. They told me the refund issue is sent at bombay office. I have no any contact to bombay bsnl. Surrendered phone no.[protected]. Cantact mob - [protected]. [protected]@yahoo.com

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Address: Vivekananda Nagar, 500018

Hi sir/madam,

Good evening. I got utterly fooled by BSNL. In many websites, it has been mentioned that by recharging with 1498/- users will get 365 days o[censored]nlimited calls, free SMSes and 200 GB data.

But after recharging, I have not got calls facility even for a second. Internet is mere waste.

It took one week and 15 hours to reach customer care and tell about my problem. The worst thing is that, we cannot change this stupid plan.

At last, BSNL wants to fool its trustworthy customers. Reliance Jio is better and other service providers also. Even internet is 2G speed only, 3G will never come. BSNL has taken me 4 years back.

It has given complete irritation and awfulness to me.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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P

Purna Sudha

from Mahbubnagar, Telangana

Nov 13, 2019

I am from anand nagar colony, near SBI bank, hyderabad. There is a very bad signals in our area. We are unable talk to the other persons .To receive a call we should go out and then talk. we have this problem from past 6 months.Even our broadband services also very poor. please rectify our problem as early as possible.
thanking you

P

Prabhash Chandra Tewari

from Nanpara, Uttar Pradesh

Nov 13, 2019

Deactivate hungama plan from my internet no[protected] with immediate effect. I never wanted it. Idont know, how it was activated on my internet.

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Address: aligarh, Aligarh, Uttar Pradesh, 202001

Sir i want to port my number to airtel but it always get rejected due to contractual obligation violation. But i have cleared all dues and i have no dues. Still its getting rejected and rejected. I have tried it five times but it always got rejected. Sir i have wasted 160 rs till getting no benefit\
First time i tried to switch to idea but got rejected
Then in airtell 2 times and got rejected
Then 2 times recently and again got rejected
Sir please help me

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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J

[email protected]

from Thiruvananthapuram, Kerala

Nov 12, 2019

I am regularly receiving message from BT-BSNLCG as under –
"Dear customer Your pack dil dosti chatting(54000) is renewed with Rs3.0 for 3 days. To Unsub send SMS STOP or call 155223(tollfree)."
I have been included in this scheme without my consent.
Please refund the amount and unsubscribe it.

My Mob No is [protected]

J

J.Kishore Kumar

from Mumbai, Maharashtra

Nov 14, 2019

Sir, my Bsnl phone no is [protected] Telangana.I have never subscribe the Dil dosti chatting.I am rugularly receiving massage from BT-BSNLCG that your pack dil dosti chatting is renewed with Rs 3.0 for 3days.I have sent and call on 155223, but nothing is happened. Please refund the amount and unsubscribe it.

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Address: # 606 4th B Cross 8th main road RPC Layout Vijayanagar Bengaluru 560040, 560040

Dear sir/madam

Telephone number of[protected] registered company name airtech engg (Umesh l v) contact number [protected] from past three months we are not receving bill copies to pay telephone bills kindly send us bills do needful send the bill to below address of # 606 4th b cross 8th main rpc layout vijayanagar bengaluru-560040

Thanks & regards
Rajeshwari

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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D

DrRituraj Sharma

from Mumbai, Maharashtra

Nov 11, 2019

From deepawali it is disconnected and wifi also is not working

S

Siddharth Singh Bhati

from Mumbai, Maharashtra

Nov 13, 2019

Sir
I m from nandri tirupati nagar area.
In front of shri ram hospital banae road, khsara no. 47 near kheteshwar school.
Bsnl network for mobile is not available from last 3 days. Plz resolve.

B

babu1436

from Kakinada, Andhra Pradesh

Nov 13, 2019

I want my call list this my number [protected] and this my Gmail: [protected]@gmail.com

A

arunkumar jha

from New Delhi, Delhi

Nov 13, 2019

I have made several complaints to exchange officers and field officers and also lodged complaint on bsnl site but nothing happend till today

R

Rahulpatil96

from Mumbai, Maharashtra

Nov 13, 2019

I lost my mobile in function it's switch off now.

Called customer care no use ...
After waiting online for more than half hour. No use...
So need to block it immediately.

Num is
[protected]

G

G M Tiwari

from Mumbai, Maharashtra

Nov 14, 2019

My mobile no. [protected] disconnected after paid bill my mob a/c no.[protected] please above no. give network.

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Address: Krishnanagar , Banerjee para, 799001

My mother is old and is 84years of age. Our phone landline[protected] is not working for last 7 day s. The telephone is her life line
I hav e logded an complain online to bsnl 5 days back. The telephone doenot have adial tone, and comes engaged always i request the concerned authorities to repair the connection as soon as possible.
Dr j rajguru

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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G

G M Tiwari

from Mumbai, Maharashtra

Nov 14, 2019

My mobile no. [protected] disconnected after paid bill my mob a/c no.[protected] please above no. give network.

S

Shakil Daimi

from Nagpur, Maharashtra

Nov 14, 2019

Bsnl cuts rupees from talke time .customer care says that actvation of any service and did not retun cut balance it is seen that many time customer care did not take a call and not absent so i request to trai to protect the account balance of mobiles.and take action againt such types of all peoples those are invaled in its.

Shakil Daimi's reply, Nov 8, 2019

Hi

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Address: 600048

I had personally gone to the bsnl office in tambaram, chennai and gave a written statement to disconnect my bsnl connection on august, and the order was issued to the vandalur branch office on the same day, and was informed that the deposit amount would also be sent as cheque.

But still am getting the bills generated every month.

Let me know if anyother details required

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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T

tiwari_hemant

from Lucknow, Uttar Pradesh

Nov 12, 2019

I would like to tell you that my BSNL Postpaid mobile Number is [protected]. Now i have to pay my bill. But i don't have my mobile account number.
Please send the bill on mentioned email id. ([protected]@live.com)

N

Nickyromerw

from Mumbai, Maharashtra

Nov 12, 2019

I want to deactivate my sim card as soon as possible because I don't want to use it.

J

Jas Nixon

from Kovilpatti, Tamil Nadu

Nov 12, 2019

Moble number - [protected]
recharge BSNL transaction ID ; PGSMO[protected]
Amount : rupees 96/-
payment gate way - tech process
transaction status in BSNL portal - failed
but amount debited from my account/ canara bank

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Address: Ghaziabad, Uttar Pradesh, 201007

Dear sir/madam

I would like to bring to your kind attention the following :

Our internet connection is down from last 2 days and in spite of followup no action is happening.
Ffth, in general, is not stable and keeps going up and down.
This was also down for 5 days at the time of deepawali.

May i request your urgent help otherwise we need to think about alternatives.

Regards,
Priti arya

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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M

MODERN STYLE

from Mumbai, Maharashtra

Nov 8, 2019

It has been 15 days i have purchased new sim, but still not activated so dat i can dial 1507 to verify.
There is no signals
Bsnl number is [protected]

K

kimanickam

from Nagercoil, Tamil Nadu

Nov 11, 2019

Cell phone No.[protected]
Prepaid Recharge paid Rs.56/= thro IndianBank netbanking
Ref.[protected]
Techprocess ref:no.[protected]
Recharge not done by BSNL.
Please refund money

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Address: 533101

My outgoing services were stopped although I have balance due to expiry date. So I have done 36 rupees per second plan recharge for my plan extension on 7/11/2019. I made this transaction on BSNL app and made payment through PHONE PE UPI. It was shown that the recharge was successful and the transaction id is P1911071454064552863139 and Bank ref no is[protected]. But I didn't get any message from BSNL about the recharge and when I try to...

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Address: 533101

My outgoing services were stopped although i have balance due to expiry date. So i have done 36 rupees per second plan recharge for my plan extension on 7/11/2019. I made this transaction on bsnl app and made payment through phone pe upi. It was shown that the recharge was successful and the transaction id is fbl[protected]pgsm[protected]. But i didn't get any message from bsnl about the recharge and when i try to make a call it is still saying that my outgoing services were stopped and will be continued after recharge although i have balance in it. Please resolve this problem as soon as possible and extend my validity or else please refund my amount.

+1 photos

Nov 15, 2019

Complaint marked as Resolved

Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Nov 15, 2019

Updated by Durgabaladurga Resolved

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G

George Lona

from Hassan, Karnataka

Nov 8, 2019

Sir my BSNL Sim card showing Sim card rejected from last 3 week
Please help me to solve this problem as early as possible.my no is [protected]

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Address: M.P.R.DAM, 515731

Iam living in a village called as m. P. R. Dam which is in garladinne mandal, anantapur district locate in andhra pradesh. There is a signal tower of bsnl just back side of my house, but still there wont be any signal for bsnl mobile users. Such a shame for bsnl for not maintaining signal towers properly. Rectify this as soon as possible. There are minimum 200 customers from my village and you guys are just troubling your customers by not maintaining your signal towers properly.in times of power cut there is no back up for that signal tower. Such a worst telecom service from you guys.

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Hi,
I have recharged my phone with the annual package and is about to expire on 26th Jan, 2020.
But now sice the past 8-10 days, BSNL is charging me for both incoming and outgoing calls and even the Internet is not working. I tried contacting the customer care, but no communication was established between us.

I request you to please look into the matter and contact me as soon as possible.

Nov 10, 2019

Complaint marked as Resolved

I tried contacting them again and this time the call was answered and the problem was resolved

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Address: Valsad, Gujarat, 396001

My contact number is [protected].I am receiving at least three to four messages from 650500 everyday, Which I haven't subscribed at all. Many times I have tried to stop it. all the ways of trial to stop those messages, even DND, STOP etc. failed miserably. I do have attached photo/screenshot for your perusal. Please go through it.I have no option left other than requesting you.
Kindly help for the same.

+1 photos

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Address: Flat no 202, Sesha sai Apts Bagh Amberpet Hyderabad, 500013

Security deposit for my land line no:[protected] not received so far even after lapse of several months.. When i requested again they sent a message as show. Below.

Dear customer, your landline bill for rs.-1987/- against billing account number [protected] & phone no [protected] has been generated on 01-oct-2019. Pay by date is 13-nov-2019. To view bill, click: https://mybillview.bsnl.co.in/DL_SZ/webresources/app/htmlformat?ke=2110201916060...⇄ please ignore if already paid.

So kindly send me the security deposit amount soon

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Please remove wang da naap, taare from my account and i am trying to contact your phone for dialer tones but the number 56700 is not responding to shuffle management everytime its hanging up and yes i am not recieving an sms from your company for confirmation of deletion. It takes too much time for a caller time to get activated. This tging makes me to think about porting my number sir. Please solve the issue soon and i shall be highly thankful to you if you pay your kind attention towards this matter as i have been trying too long for this thing to be changed.

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E

Evasive Mannu

from Mumbai, Maharashtra

Nov 7, 2019

My phone number is [protected]. My airtel sim number ported in BSNL number. I have attend a call for airtel and also BSNL television verification department.I ported my sim number before 10 days but sim not activated. ALL tower of BSNL in full my Phone and I call 1507 number again and again but sim not activated. Please activate my sim urgently.

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Dear sir please note i am come from village called yalavalli, it come under mirjhan gram panchayath kumtataluk uttara kannada dist karnatak, we have facing the communication problem because we have no telephone connection (Cable cut at the time o[censored]pgrading the road 2 years back), there is no mobile tower. Surrounding 10 to 15 villages facing the same problem i request you please install the tower inyalavalli mirjhan gram panchayath area it helps us regards vinayak bhat at yalavalli po nilkod tq. Kumta uttarakannda

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S

sayedmustafizahmedchishty

from Ajmer, Rajasthan

Nov 1, 2019

My name MUSTAFIR CHISTY my problematic on ditarb landline Bharat Sanchar Nigam [BSNL] contact[protected] so fined my problem solusan...
i am in problam in my landline numabr so much problam in my day rooting work so arjant ly work in my complant distarb my work

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