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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Jan 28, 2025
Complaints 15964
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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381
trying MNP BSNL to another operator : not getting UPC after msg to 1900
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SIM card stopped working
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upc cannot be generated for the reasons: (1) there are subsisting contractual obligations

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Unnecessary Deduction of Amount from Main Balance
Broadband connection delayed
Regarding refund amount

Bharat Sanchar Nigam [BSNL] reviews & complaints page 140

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S
shailarmy
from Dehra Dun, Uttarakhand
Sep 20, 2019
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mobile recharge failure

I got my bsnl prepaid mobile no. [protected] recharged for rs 50.00 on 14 sep 2029 via net banking (Karnataka bank) and again for rs 50.00 on the same day via net banking (Hdfc bank). Bsnl reference ids are pgsm[protected] and pgsm[protected] respectively. Both transactions failed, but the concerned amounts of rs 50.00 and 50.00 have not yet been reversed by bsnl. Please direct bsnl for early reversal please. Thanks....
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A
abhay786
from Gurgaon, Haryana
Sep 19, 2019
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sim card misplaced

Address: 49/1 Durga Nagar Meerut-250002, Meerut, Uttar Pradesh, 250002

My bsnl number [protected] has been lost.

I kept it in my wallet but it got misplaced

Bsnl guidelines :-
To block your bsnl sim call customer care 1503 (From bsnlphone)/[protected] (From other networks) or you can break sim card and flush sim it will automatically block after 6 months.
And if you want it to be permanently closed, then in addition with your application, you’ve to give photostat...
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Jaishri Sampath Rangan
from Gurgaon, Haryana
Sep 19, 2019
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from august 25 not working bsnl

No matter how many times we complaint, bsnl officers don’t have any answer when the issue will be resolved. For the phone and internet which s not working, we r paying the bill too. Would like to know when the issue will be resolved. Phone and internet stopped working from the day pits were dug for metro water pipeline connection.
Complaint s against bsnl pallikaranai, chennai office. Already a complaint raised is open and unattended....
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M
Monika Raikwar
from Mumbai, Maharashtra
Sep 18, 2019
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complaint on bills and broadband not working

Address: Katara Hills, Bhopal, Madhya Pradesh, 462043

This complaint is in reference to our broadband number [[protected]], please not that we have been facing the problem from last 20 days.

The internet stopped working on august 27, 2019. We have lodged a complaint several times but it was told it will get resolved within 24hrs and without any visit they mark it as resolved. Now we have got a bill which should be waived off as we are not using any service since last 20 days.br...
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santhoshkaipuzha
from Ferokh, Kerala
Sep 17, 2019
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bsnl land phone not working

Address: BSNL Office (Customer Service) Telephone Exchange, Gandhinagar, Kottayam - 686008, 686008

Dear sir,
I want to bring to your kind notice the unsatisfactory working of our land phone[protected] we have lodged a number of complaints but to no avail. It has not been working properly for the last two weeks. Either the phone becomes dead or otherwise it works one way only. So, we are facing a number of problems regarding this. The telephone disorders have grown to be a serious problem. Most of the times it lies dead. The...
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L
lchalder98
from Mumbai, Maharashtra
Sep 17, 2019
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network signal was gone a long time

Address: VILL.-SITAGACHHI, P.O+P.S - MATHURAPUR, Dist.-SOUTH 24 PARGANAS, WB, PIN-743354., 743354

Hi. I am lab chandra halder. My phone number is [protected]. My problem is - maximum time cell network of my area is out of service. After that the network come after 2-3 day. I try to call customer but the number 1503 not working maximum time. Also try to call bsnl customer care from others number.
They registrar my complain. My complain no 1i13310417. They said with in 3 day (Till 16.09.19), your problem will be solved. But that time...
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S
Shiv Kumar Koppula
from Mumbai, Maharashtra
Sep 16, 2019
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refund of my security deposit on surrender of bsnl landline number 04027730379

Address: Patny circle Secunderabad., Hyderabad, Telangana

I have surrendered my BSNL landline telephone number [protected] on 20/05/2019. After checking the details I was told that refund of Rs.1029/- will be sent to my bank account for which I have given a.blank cancelled cheque. So far imspite of nearly 4 months still I have not received the refund amount of Rs.1029/- Many times I visited your office situated near patny circle Secunderabad but I was told that refund of said amount will be credited...
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R
Rainy@2008
from Noida, Uttar Pradesh
Sep 16, 2019
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I am surrender my new postpaid sim

Address: 39/3 Rajinder Nagar, 133001

Please tell me what is the procedure to surrender a new postpaid sim. I am going to nearest branch where i took the sim, they are advice me that after 3 months, you will surrendered it. Pl you confirm me... I wanted to know that what is your policy about the surrender of new postpaid sim. If i agree to surrender my sim what is the problem of your branch. After 3 months when i am going to surrender it, then i paid 3 months bill also why i...
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U
univ
from Noida, Uttar Pradesh
Sep 13, 2019
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fixed line broadband connection

Address: Sector 19 Noida

Telephone no[protected], installation address - b-406 ram vihar, sector 30, noida. Line is not dis connected. Wall outlet is connected to land line telephone hand set through adsl filter. For the last two days, phone outlet port (Analog voice) is dead. When phone receiver is connected to adsl port, excessive noise makes use impossible. Bsnl staff not understanding complaint. Desire escalation to engineers. This is an exchange fault....
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S
Sharadkumar Shah
from Kalyan, Maharashtra
Sep 13, 2019
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non refund of my landline phone deposit.

I had discontinued my landline phone in april 2018. The amount of deposit was rs. 3000/=
I was told that time that the refund will be sent to my home address within 6 months.
But till now i have not received the refund.
I contacted concerned officials of bsnl many times but every time they say there is shortage of funds hence we are not able to refund your deposit amount!!
No body gives anything in writing. br...
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M
Midhunr Ravi
from Bengaluru, Karnataka
Sep 12, 2019
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complaint about connection

Address: Attukal shopping complex, East fort, Thiruvananthapuram, Kerala, 6950024

Dear sir / mam,

Iam ravikumar owner of my firm

Rajan watch company

Landline no is[protected]

I booked complaints through dialing “198″. To toll free number atleast 5 times. But no one responded.

We trusted bsnl. But this why we are changing to private connection..

I want to change my address also

Present address is
br...
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R
raju2529
from Delhi, Delhi
Sep 11, 2019
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faulty broadband line

Address: Kolar district, 561209

Problem persists from 29th July 2019 to till date. Actual problem is dsl line is disconnected frequently and I could I not able to use internet at all. some days internet work in 5 minutes and after that it won't connect.
I complained through customer care and to respective authorised person. But still no use. only one line man is there in my town, but he met accident in July so he unable to walk.
I am requesting to Bsnl office,...
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N
nitinpandey607
from Rampur, Uttar Pradesh
Sep 11, 2019
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incoming calls and messages are not coming

Address: B-170 Rajendra Nagar, Bareilly, Uttar Pradesh, 243122

My mobile no. [protected] is not receiving any incoming calls and messages from last 15 days. I tried calling customer care no. For almost 50 times aal they said was wait for 24 hours. Still facing the same issue please resolve as soon as possible.
I am done with bsnl worst services and worst customer support please resolve so that i can port my sim to any other carrier....
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R
RahullBb
from Yamunanagar, Haryana
Sep 11, 2019
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payment of rent is not given

Address: BSNL, Pauri Garhwal, Uttarakhand

I am d. P bahuguna resident of nawasu kherakhal village. The complaint is regarding the non payment of rent by bsnl shrinagar garhwal uttarakhand. I haven't received the rent from last 10 months.. This like a torture for the family. I had even contacted the branch. They said the fund is not providing by company. What can we do for this problem.

D. P. Bahuguna
Vill kherakhal nawasu
Rudraprayg
Uttarakhand...
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U
U chinnaiah
from Delhi, Delhi
Sep 10, 2019
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mobile recharge refund

Address: HAL COLONY, 500055

To, Accelyst Solutions Pvt.
Shall I know first fall, is it Accelyst solutions Pvt. and Freecharge is same or not please confirm, I recharged my mobile No [protected] though SBI Credit Card No.[protected] on[protected] at 9.05 am for Rs.447/- but I could not confirm or successful, I have waited 1 hour 35 minutes I did not get any information. Again I recharged through Freecharge on[protected] at 10.05 am for Rs. 447/- the transaction...
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A
arunsumank
from Mumbai, Maharashtra
Sep 10, 2019
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online rs 1699 prepaid mobile transaction failed

Address: Raebareli, Uttar Pradesh, 229208

मैंने 8 सितम्बर को [protected] प्री पेड मोबाइल पर 1699 रुपए का रिचार्ज ऑनलाइन अपने एचडीएफसी अकाउंट से किया। ये ट्रांसाक्शन मैंने बीएसएनएल के रेकेज वेबसाइट पर किया था। मेरे अकाउंट...
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K
kishan9491
from Mumbai, Maharashtra
Sep 9, 2019
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postpaid deposit not refunded

Address: om nagar, panchavati, new adgaon, 422003

Dear sir/mam
I have closed my bsnl post paid 12 april 2019 clearing all the dues regarding my post paid number which is [protected]
After that i applied for refund of my security deposit of rs 1000 on the same day giving complete details of my bank account number.
Till today as on 09 sept 2019 amount has not been credited to my account as well as i have not received any cheque on my residential address.
It has...
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S
Sreenivas Rao Vedula
from Hyderabad, Telangana
Sep 7, 2019
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landline dead for last two weeks

Address: Hyderabad, Telangana, 500047

My landline number 27065332 is dead for last two weeks and gives a wired noise. When trying to complain using bsnl's malkajgiri's complaint phone[protected], you hear that this number is bo longer valid. I don't know how this organisation is still surviving will h this sort of attitude towards customer service. Can someone responsible at least work on my complaint.

Prabhakara rao[protected]...
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P
pendliram
from Delhi, Delhi
Sep 7, 2019
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no incoming call and no incoming /outgoing message last 3 days

Hi, last 10days back ported my sim [protected] from jio to bsnl, it was working few days later it was no incoming call and no incoming /outgoing message last 3 days. I call so many times to customer care. Insially said everything looks fine. After 4time call said some server issue with ported number. I am unable to get calls or otp messages for bank transactions.

There is no response from bsnl customer care and i don't what...
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M
M Z Padwekar
from Ahmedabad, Gujarat
Sep 7, 2019
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seeking last 6 month post paid mobile duplicate bill 9420526636

Address: 13/4 ty.4 range hill Khadki Pune, Pune, Maharashtra

Sir, our office rcs (Wr) belongs to central government (Defence) the duplicate copy of bill mob no.[protected] a/c no.[protected] from jan19 to july 19 got wet as it was in my bag which i was carrying on my scooty which was caught in heavy rain copy of bills are wasted /unusable so i am badly in need of that
It is requested to kindly send the copy of duplicate bill for above period on my emai address as mention below

[protected]@gmail.combr...
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