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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Jan 28, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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381
trying MNP BSNL to another operator : not getting UPC after msg to 1900
395
SIM card stopped working
184
upc cannot be generated for the reasons: (1) there are subsisting contractual obligations

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Unnecessary Deduction of Amount from Main Balance
Broadband connection delayed
Regarding refund amount

Bharat Sanchar Nigam [BSNL] reviews & complaints page 138

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C
Chirantan Dey
from Delhi, Delhi
Oct 11, 2019
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bsnl not providing mnp code to change service provider

Address: Bardhaman, West Bengal, 713104

Dear sir/madam,
To change service provider of my bsnl number, i sent text message port to 1900 several times to get mnp code. But in reply bsnl is not providing mnp code. Even the status of messages are showing pending.
I find this issue intentional and hereby lodging a complaint against bsnl through you expecting appropriate steps.
Regards,
Dr. Chirantan dey...
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g.raviprasad007
from Hyderabad, Telangana
Oct 10, 2019
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unique porting code not received bsnl

Address: 504208

Hi Consumer Court,

I had planing to port my BSNL prepaid number [protected] to Another operator.
but hire i am not received unique porting code

Even after 5-6 messages I couldn't get UPC code till now.

Please help me reading this issue.

thanks and regards
G.RAVIPRASAD

[protected]...
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S
Soumadeep Patra
from Mumbai, Maharashtra
Oct 9, 2019
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bsnl landline phone is dead over a month

Address: Bagbazar, Sukhsanatantala, Chandannagar, West Bengal 712136, Hooghly, West Bengal, 712136

Dear authority,

My bsnl landline phone is dead over a month, several complaint has been done to the authority but there is no response. As a result there is no broadband connection, no landline connection. Its really a pathetic situation. Is it the way the bsnl give service to their customer? Solve it or otherwise we will discontinue the services without any prior notice.

My dead phone no - [protected]...
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Arif2712
from Pakur, Jharkhand
Oct 9, 2019
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not solving the problem

Address: Pakur, Jharkhand, 816107
Website: www.consumercomplaints.in

Hii,
My name is arif hussain from jharkhand. I complaint 3 times in your website https://www.consumercomplaints.in
But your services are not solving my problems. Then i disappointed with your service so. Please close your website. Because government waste money when they approved for the job. It's not required for public because your services are not working for citizens.
Thanks and regards
Arif hussainbr...
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M
Madysys/ Harish
from Mumbai, Maharashtra
Oct 9, 2019
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deducted my balance of 30/-

Address: 507, A Block, R6 Building, Life Republic Township, Marunji Road, Pune, 411057

Hi,

My self m. Harish using bsnl (Oldest network & its purely belongs to government).

On 7th oct 2019 around 8:30pm i got spam call from bsnl ([protected]) saying bsnl telemarketing in true caller. To my surprise the moment i lift call, they deducted 30/-.

I never seen in this way bsnl cheat customers.

I requested customer care to refund but they saying helpless. They replied...
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A
Arvind25061953
from Lucknow, Uttar Pradesh
Oct 9, 2019
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incorrect invoice for oct 2019 for 0522 2342686

Address: A - 571, Indiranagar,, Lucknow, Uttar Pradesh, 226016

I have landline phone no[protected] with broadband connection.
My customer id is [protected]
Account no is [protected].
This month (Oct 19) i have received invoice no ndcup[protected] dated 04-oct-2019 which shows adjustment of rs 899/- for the above mentioned landline.

This is to let you know that i have been paying my bills regularly and you can verify this is from your records.

You...
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A
Arvind25061953
from Lucknow, Uttar Pradesh
Oct 9, 2019
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on payment receipt not received

Address: A - 571, Indiranagar,, Lucknow, Uttar Pradesh, 226016
Website: BSNL portal for bill payment

I made online payment (Through sbi) of my gsm mobile today i. E. 9th oct 19. The payment was for the invoice no:[protected] received earlier this month. The amount is rs 117/-.

The online receipt did not get downloaded.

Account no:[protected]
Invoice no:[protected]
Invoice date: 01-oct-19

Hence, i do not have the receipt.

I request for the receipt

Thanks...
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A
alfie777
from Hosur, Tamil Nadu
Oct 8, 2019
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mobile usage fraud

Address: Vellore, Tamil Nadu, 632002

Hello,

I received an sms from bt-bsnlcg stating "your pack dil dosti chatting (54000*) is due for renewal of[protected]. It will be renewed for 3 days at rs 3.0. To unsub sms stop or call to155223 (Tollfree)."

It came from the message center : 91-[protected] on 8 oct 2019 08:35:21

However, i absolutely did not subscribe to dil dosti chatting and have never even heard of it. So they have deducted...
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S
salih786vty
from Irinjalakuda, Kerala
Oct 8, 2019
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bsnl broadband internet not working (line problem)

Address: Thrissur, Kerala, 680614

My internet connection not working properly from the beginning of august. Only get specific intervals. I complained in bsnl customer care multiple times but they closed the complaint. I complained in bsnl exchange also and they checked and said this is a line problem and no line-man is there to solve the issue. I am paying monthly for nothing
I registered in bsnl grievance website under the docket id krl/co/2019/23870, booked on 20/09/2019...
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P
pritish mulkalwar
from Mumbai, Maharashtra
Oct 8, 2019
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deductions of my balance rs 30 and rs 17.85

Address: Chandrapur, Maharashtra, 442402

Dear sir/madam,

They deduct amount from my main balance even if i do not subscribe to the service. The customer care do not have any answers of my complaint. They just telling me sir there is a system error call after 24 hrs all such a lie. They deduct my bal. Today 8/10/2019 at 11.33 am rs 30 and also 17.85 rs on 5/10/2019 at 8.02 pm
By activating (Purposely by bsnl) bsnl value added services are cheating to the customers.br...
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I
its GauRAV
from Mathura, Uttar Pradesh
Oct 8, 2019
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data service in bsnl 3g sim

I recharged with 429 rupee plan for 3.2 gb per day on 18 september, after that on 1 of october i am getting only 1 gb per day
How the plan was change in the mid, i also call customer care but he was unable to answer me if i paid money for 3.2 gb per day then why i am not getting it.
Jb maine recharge kr liya h to use change kaise kiya ja sakta h...
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C
COMPLAINT BSNL
from Akhnur, Jammu and Kashmir
Oct 8, 2019
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bsnl landline issue

Dear sir,
This is to bring to your kind notice that we have been a esteemed bsnl customer for the past 13 years and our landline [protected] is registered in name girdhari lal manjit kumar. Unfortunately it is observed that the phone is geeting dead frequently and sometimes for a longer period..in this regard, please note that from 25 august 2019, i could not used the telephone because of dead condition. The rectification was not...
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C
chandini pidikiti
from Hyderabad, Telangana
Oct 7, 2019
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dil dosti chatting service bsnl

Last week i received call from bsnl and i just disconnected the call as it is regarding caller tune. Some 'dil dosti chatting' got subscribed and amount is deducting for each 3 days. Tried consulting customer care service, but calls are getting disconnected continuously. And also tried sending messages to stop the service, even it is also not working....
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madeash
from Guwahati, Assam
Oct 6, 2019
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bring changes in bsnl or let it die forever.

Address: Kamrup Metropolitan, Assam, 781025

To,
Bharat sanchar nigam limited
Cin: u74899dl2000goi107739
Bharat sanchar bhawan,
Harish chandra mathur lane,
Janpath new delhi dl 110001 india
E-mail: - [protected]@bsnl.co.in
Website: WWW.bsnl.co.in

Bsnl does it again. Someone rightly said rewritten the full form of bsnl that # sanchar nigam limited (Bsnl), collecting money.

We were facing very much painful internet connectivity...
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S
Shivam Perinkulam
Oct 6, 2019
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claimed payment for service not rendered 049

[protected] is my phone no.

Having received a message from bsnl, i applied for a free one month trial of broadband service but did not avail the facility as i had to lock the house and leave. I left the country on august 9th early mornings.

Your office illegally collected rs. 626 for the connection not provided for the month of august from my bank sbi lallaguda, and also sent me a bill for the month of september....
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R
Rupak Makwana
from Ahmedabad, Gujarat
Oct 5, 2019
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refund of s. d. amount rs.2592/- for bsnl landline.

Address: 20,BALESHWAR GOLD BUNGLOWS,OPP:INDIA COLON,BOPAL, Ahmedabad, Gujarat, 380058

I am a govt. Officer, gandhinagar, complaint herewith for the above said subject.

I have surrendered my land line no.[protected] since june’2018. As per the rules of bsnl, deposited amount to be refunded within sixty days. Regarding that, i have reminded no. Of times by telephonic & personally visit to your office at navrangpura, ahmedabad & issued refund order. But, refund amount rs.2592/- not receive till yet. Therefore,...
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R
Rshwar
from Coimbatore, Tamil Nadu
Oct 5, 2019
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my mobile 429 plan net balance reduction for number 9989999668

Address: Hon 7-52/3 Bala Saraswathi nagar Malkajgiri Hyderabad, Hyderabad, Andhra Pradesh, 500057

Hi sir
I am a bsnl customer and i used to recharge my number with 429 for every 81 day till last recharge they used to give me 3gb mobile data but from my october recharge they have dropped it to 1gb when i notice and called the customer care they are not responding properly and they started cutting my call in the middle when i raised the same issue twice they did some thing from there said by which i couldn’t able to contact the...
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G
gsguptajuly48
from Mumbai, Maharashtra
Oct 4, 2019
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no refund of security deposit

Address: 208024

Sir, this is regarding the disconnection of my bsnl landline [protected] which was was done on 3 jul. Post that i had submitted a request for refund of security deposit will all the required documents which was accepted on 11 jul. A fees of inr 117/- was also paid as a disconnection fees and the instrument has also been deposited. This was done to account officer bsnl, kalyanpur, kanpur.

I have still not got a refund of the...
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E
Er Parshwa Shah
from Anand, Gujarat
Oct 4, 2019
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data pack validation

Address: 1177,zalora's pole, Dhanasuthar's pole, kalupur, Ahmedabad, Ahmedabad, Gujarat, 380001

I subscribed for 3.2gb/day @rs.429 for 81 days after 22days they only provided 1gb/d claiming that it was only valid till 2/oct. Now i have been calling them from 3days once i was kept on hold for an hour nd nw 4 atleast 22mins. Please look in to this. They have booked my ticket and said i ll get callback in 4 hours. Its been 8hrs nd i haven't gotten call from them....
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P
Pranaya Priyankar Mishra
from Mumbai, Maharashtra
Oct 4, 2019
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I had disconnect bsnl landline but still bill is generated.

Address: Puri Odisha, 752002

My bsnl landline no is[protected]. I had submitted application for the closure of my account on 31st aug 2019. Connection got disconnected after few days. Then bill generated in the month of sep 2019 before 8th of sep. I paid that bill. Again on 04 oct i got notification of bill genration. What is this? What should i do now? I have disconnected because i left the town. I cannot go to the bsnl office now. What kind of service is this??...
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