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Bigbasket.com — Amount debited but not showing successful

I have paid 6225 via net banking and the amount got debited from my account however i got the message from big basket that transaction failed and i have to pay on cash once my oreder comes. I have called bb agent and he asked me that someone senior will call me back on my issue but nobody called and my issue is yet not resolved.
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Definitely not the experience we want you to have. Is there an order no to refer?
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