Bigbasket.com — bbdaily milk subscription

I had subscribed for amul butter milk along with gokul cow milk after my recharge of rs. 1000 done on 10th april.
I see that on 23rd april amul butter milk was not delivered (Qty 1 litre). I received only packet of cow milk

It is showing in bbdaily app as delivered.
I want it to be refunded back to my wallet.

I have been chasing this multiple times with support team over chat but i do not receive proper response. I have to stop all my subscriptions with bbdaily as i do not have the trust to continue further with them