Bigbasket.com — service and hygiene issue

The delivery person put the milk packages and vegetables on put on the floor without considering any hygiene issues these days. It’s been 7 days now i have taken the subscription and on daily basis i have to raise the complain for some or the other issue. Sometimes the product was not fully delivered or not delivered henceforth i have to raise the complain for refund.
I want this to escalate to height level and solve the issue in order to continue the service with bb
Regards
Rohit
[protected]