Bigbasket.com — unprofessional and carelessness

Address:Online service

Hello team

This is so unprofessional... This is the second time i am facing delivery issue.

There 2 issues which i want to highlight -

1) today on 24-april i ordered few food items - curd, milk, cheese slice and rawa/sooji
Recieved the order but instead of rawa, roce flour has been delivered, which i don't require

Either change the order or refund tje remaining amount. Sooji is for 53 and rice flour is for 28

2) on 16 april, i ordered few food item's, among that, maggies was not there... So i raised request for refund of rs. 69/-, which i recieved, but next 2 days (17april, 18april) they deducted the amount of buffalo chitale milk which i didn't even subscribed and also not delivered.. And when i asked for refund they were very rude.
I need the refund of rs.56/- (2 days milk)

This is so so carelessness and unprofessional behaviour... Unnecessary deduction of money is happening. Please do the needful
Attaching the screenshots for reference
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