Bigbasket.com — wallet balance to credit to source bank account

I have credited 368/- on 23/03/20 to big basket daily wallet and placed order for 28/03/20. But due to lockdown they have not supplied orders. Also presently they are unable to supply orders. I asked for wallet balance to be credited back to the source bank account on 08/04/20 and they accepted but not crediting 368/- back. Phone no. [protected], mail id - [protected]@yahoo.com. Unable to take photos of chat with customer care