Blue Star India — 1.5 ton window ac

Address: Bikaner, Rajasthan, 334001

I bought the ac on 24 april 2019. There was a low cooling issue with my ac in may 2019. The service center was very slow in responding to the problem (It was the peak summer month). They came and rectified the problem by filling the coolant saying that it was a coolant leak. Come august i have the same problem again. I registered a complaint with them on 16 sep 2019. For 2-3 days there was no response by the company. When i called back the customer care the representative said that she had escalated the ticket and soon someone would call. Again no one contacted. When i called today their representative said that the ticket had been cancelled as the repair personnel tried to contact me but there was no response. Hence it was cancelled. Again a fresh ticket was raised, but no contact yet from the service side. This company is very reluctant in fulfilling its warranty promises is quite clear to me.