| Address: Balasore, Odisha |
The mentioned AC was bought in May, 2022 from Patra Electronics, Balasore, Odisha. AC was running smooth till 16 June, 2024. Suddenly on that day, the AC outdoor stopped working and there was a grinding kind of noise from the indoor unit. I called the official Blue Star service guy, he checked something and then asked to re-fill the refrigerant (R32). He filled the gas, but nothing happened. Now he is asking to pay him Rs 8, 000 to check for the leakage in both indoor and outdoor unit. And his behaviour is very rude too. I raised a complaint by calling the customer care of Blue Star India, but they also refused to help. I request the manufacturer to please visit once to my residence in Balasore and sort this out asap. The compressor and PCB must be within warranty. But still, they are charging heavy amount of money and not assuring the resolution. This is very pathetic, Blue Star. I have other brand's AC in my residence like Voltas and Lloyd, and they are working perfectly fine since last 6, 7 years. And here Blue Star fails within 2 years and that to only 5, 6 months of total usage. Please look into the issue and maintain the trust and peace of mind of your consumers.
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