Blue Star India — blue star stella - water purifier - repair 4 times in one year

Pratyushk1.0

from Nagram, Uttar Pradesh

Sep 26, 2018

Address: Jaipur, Rajasthan, 302021

Website: www.bluestarindia.com/waterpurifiers/index.html?utm_source=Google_Search&utm_medium=CPC&utm_

Hi team,

My registered mobile number is [protected] with blue star.

Extremely frustrating to see that within 1 years time my blue star stella water purifier has given me trouble on 4 occasions, i'm repenting my decision to have trusted blue star.

Today the technician visited my place and after inspecting the water purifier he told me that one of the filters has gone bad and carries only a warranty of 6 months and hence now chargeble, the cost that was conveyed to me was 1300 rs.

I totally refuse to understand the fact that a 45000 rs product has been repaired on 4 occasions in the last 1 year and now i need to pay some 1300 rs. To get this item repaired. Extremely poor product quality and even worse customer experience.

What's even more shocking that the local jaipur customer service doesn't have this spare filter readily available and i've been asked to wait for another 2 days to get this product up and running.

This basically means that i'll not have water to drink for 2 days at my home and that to after spending 45000 on a pathetic brand like blue star.

I'm raising this concern on social media and would advise people not to trust your brand going forward, i would be sharing my social media posts with you only for you to understand my plight and pain.

Shame on blue star.

Thanks
Pratyush kumar
[protected]

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[email protected]

from Mumbai, Maharashtra

Sep 27, 2018

Dear Pratyush,

We regret the inconvenience caused to you. Please be assured, we have made a note of your complaint and will connect with you at the earliest.

Regards,
Team Blue Star

[email protected]

from Mumbai, Maharashtra

Sep 27, 2018

Dear Pratyush,

We wish to inform you that your concern has been addressed. Do let us know if you require any further assistance, we will be happy to help you.

Regards,
Team Blue Star

M Tiwari

Jan 22, 2023

I was facing problem that TO was not working so raised with customer service which tiket reference is B[protected]. Engineer visited but he identified that SV Valve need to change. Since he didn't have that valve with him so told that he will again come and replace it. He said I need to give Service charges and next time he will only charge parts cost when replace. I gave him Service charge. He adjusted RO temporarily by sorting the faulty SV valve so that RO can work till it replaced. After 3 days when he ce he has some old parts without any packaging and clearly showing it was repaired one. He asked me for Rs 1250/- for that part. When I noticed he still short both wires of that sv valve. When I asked him he said it has no use and I will not face any problem due yo it. I request him yo install new SV Valve which he mentioned it is not coming now a days and he removed it and connect my faulty sv valve which was also shotted by him. I understand this is way they fool to customer. Now my RO (Bluestar Stella) is on risk and no one is willing to fix.
I have also attached photo of part which they were installing it clearly shows it is old and wires are be broken and which they were sorting so that this valve can't do any function.
It seems I made mistake by purchasing such a costly RO.
It's shame for such service for BLUESTAR .
Thanks
M M Tiwari
[protected]