Blue Star India — Complaint for brand New AC Ticket No. B[protected]

Address: Talod, Gujarat 383215

I purchased a Blue Star 1.5 ton split ac on 27/03.2021. So after one month my ac was not cooling properly so I raised a complaint and booked a ticket (B[protected]) for split ac service times but no response and not even a single call from service provider. So I called customer care and I got the number for the service provider. I called them and they said they will send an engineer for service after 3 to 4 days. but not attained by them. So I booked my first complaint on 22nd April 2021. Now almost 20days but still my complaint is pending. I called them so many times and raised complaints. They only said we will register your complaint on a high priority basis but not worth it. We support our India Brand but when we need support from Indian brands they never do a good job. Please check the following details and sort out my problem. Still if you are not able to provide service then we have to take a strict step against Blue Star. I wish you will do your best so we will proudly support our Indian brand.

Ticket No. B[protected]
BLUE STAR AC 1.5 TON 3 STAR FIXSPEED MODEL FS318YLTU
ID: MTV06539
OD: MTA07388
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Blue Star India customer support has been notified about the posted complaint.
 
4 Comments

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Pathetic services
With reference to Ticket no B[protected] the technician visited today and has found the PCV nonfunctional and need to be replaced. I have purchased two ACs a month back and used only twice. I don't want to replace the PCV but I want to replace the whole Indoor unit. please find the technicians feedback comment form and related pictures for future references.
Dear hmoody,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star
Hi apocalypto,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star

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