Blue Star India — no proper service provided and had closed the ticket with costumer fake signatures

Manawa Ghogale

from Mumbai, Maharashtra

Nov 5, 2019

Address: NA, Thane, Maharashtra, 421301

We had purchased a blue star glass top deep freezer 200 litres worth rs 19500 from cool corner shop in ulhasnagar on 26 oct 2016, now there has veen some issue and its not working so we raised a trouble ticket at blue star customer care and ask for service to repair the same.
But the technician did not attended us or nor he visisted the location and send us an email regarding closing ticket with our fake signatures done by them.
Now after again complaining they cancel our ticket raised based on earlier ticket which they closed on our fake signatures.

Customer name: mr. Viraj royal rasoi
Contact no : [protected]
Blue star ticket no: b[protected]
Blue star customer id:[protected]

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[email protected]

from Mumbai, Maharashtra

Nov 7, 2019

Dear Customer,

We regret the unpleasant experience you have had and have noted your concern. Please share your mobile number and detailed location along with your ticket number, if any, with us at [protected]@bluestarindia.com and we will look into the matter immediately.

Regards,
Team Blue Star