TICKET NO- B[protected]
I am writing to bring to your attention a distressing issue I am facing with the Blue Star air conditioner that I purchased through Amazon in the month of May'23. The unit is currently experiencing a breakdown, and upon inspection by a service engineer, it has been determined that the outdoor unit is choked. This is a highly disappointing situation as I have always associated Blue Star with top-notch product quality and service.
Considering the fact that the air conditioner has been operational for just around two months before encountering this problem, it is unacceptable to experience such a malfunction. Moreover, the timing of this breakdown could not be worse, with the scorching heat of the current season. It has left me and my family in a highly uncomfortable and inconvenient situation, affecting our daily routine and overall well-being.
Therefore, I kindly request an immediate replacement of the outdoor unit. I believe that as a customer of Blue Star, I deserve a prompt resolution to this issue, especially considering the brand's reputation for delivering superior products and services. I trust that you will understand the urgency of the matter and take swift action to rectify the situation.
Sincerely,
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