Blue Star India — windus air cooler

Address: Gaya, Bihar, 823001

Website: www.bluestarindia.com

Dear concern

I have purchased a blue star windus air cooler in the month of april 2018 assuming that blue star being a leader in air conditioner market will be good enough in air coolers also. To my utter disappointment i was completely wrong. More than the product being a fail to me i am more disappointed with the unprofessional attitude of the technicians and their incapability of resolving any fault. Within one month of purchase of the cooler the motor of the cooler went off the work and was at fault. A complain was registered with blue star and to our surprise the technician told us that we should not have gone for a blue star cooler rather some other popular brands as the accessories of blue star is hard to be available locally and once a new motor is received from the company it will be replaced. The story does not end here and the motor which was sent by the company did not fit the machine and it was again ordered. Two weeks later when i again asked for the resolution there came the reply that the motor has arrived and it will be installed. As expected the incompetency of technician strikes again and he required another assistant to complete the job. Two people involved in a repair work could not resolve the issue fully and they left leaving the air cooler with a weird sound and the speed of the blower at a constant speed. The options of high, medium and slow does not apply to my cooler and it runs at a speed of its own. When requested for a resolution again the ticket number b[protected] was assigned to the same agency who when contacted (Ideally they should have contacted me) refused to pay a visit and asked to send the cooler to their agency. To my surprise after the call was over after 5 minutes i received a message that the ticket has been resolved. I mean what does blue star thinks of itself that it can fool anyone here. I will make sure this time you don't go unexposed. Your unprofessional attitude towards service needs to be exposed. I am hugely disappointed with myself as i thought buying a product from blue star.

Thank you
Abhishek kumar
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