Marrow Complaints & Reviews
| Website: Marrow |
I had purchased 1 year plan for NEET-PG at 33000 INR in February 2022. In about a month they blocked my account citing KYC verification issue. I have provided them with appropriate documents but they have not contacted me after that (and they said they would be replying within 24 hours). I was new to the subscription and not well versed about how the things go by in Marrow. But it seems they are not ready to accept even a single mistake from...
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My account has been blocked claiming invalid identification proof
Having uploaded my college iCard, they marked it invalid and suspended the account.
Please unblock my account as soon as possible since my exams are near...
Having uploaded my college iCard, they marked it invalid and suspended the account.
Please unblock my account as soon as possible since my exams are near...
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They blocked my marrow account due to KYC verification problem.. I uploaded the the copy of college id long back.. Still they
Blocked my account.. Saying that the id is invalid... I emailed them my Adhar card as well.. Still no response... I still have the subscription for 6 more months and i have my exams next week I realy need to study from the app.. They can't just block the account without giving any warning notifications or call...
Blocked my account.. Saying that the id is invalid... I emailed them my Adhar card as well.. Still no response... I still have the subscription for 6 more months and i have my exams next week I realy need to study from the app.. They can't just block the account without giving any warning notifications or call...
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| Address: Bangalore |
| Website: Marrow.com |
I have been a marrow pro user for 3 years,
Spent 60000 on the app the last time I registered.
I have :
1. Never violated their privacy policy
2. Never shared my account with another person.
I am the only person who used the app through my account.
3. Never recorded their videos
Despite this, my access was revoked today.
I have sent them an email asking for the cause,...
Spent 60000 on the app the last time I registered.
I have :
1. Never violated their privacy policy
2. Never shared my account with another person.
I am the only person who used the app through my account.
3. Never recorded their videos
Despite this, my access was revoked today.
I have sent them an email asking for the cause,...
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My marrow account blocked
| Website: Marrow.com |
I was using marrow on my laptop and suddenly it says my account has been suspended...i had paif 40000 rs for it and exams are nearing..its very much bothering...please do help..
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My account got suspended after using 20 mins
My account got suspended after I used in an emulator because I wanted to see in a big screen I didn’t receive any warnings they just suspended my account I mailed legal support team they didn’t reply I paid 49000 for it now I I’m in fear
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Legal team
My marrow account has been blocked and marrow legal team just provides their mail to contact to which they reply 12-15hrs latet, inspite of agreeing to all their terms and repeated mails they are not able to even understand the simple difference between an undergraduate and postgraduate student and the difference between NEET PG and NEET SS plans nor are tgey providing the contact no of a person who is atleast aware of marrows own subscription plans.
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Does legal team of marrow does sales like this? Legal team is asking for a user to buy subscription
My friend's Marrow account is suspended as she had some hardware issue in tablet, so she used it in mobile. The account got suspended. In return the legal team contacted her saying that to write a letter and making them to buy a 6 months subscription plan of Plan C.
Marrow is doing indirect sales through students suspending their accounts.
Please look into the matter, its a very critical issue. I have attached screenshot for reference. How could edtech company do sales like this??
Marrow is doing indirect sales through students suspending their accounts.
Please look into the matter, its a very critical issue. I have attached screenshot for reference. How could edtech company do sales like this??
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Did your account got unsuspend
Or its compulsory if the other person to buy the 6 mothn plan to unblock your account ?
Or its compulsory if the other person to buy the 6 mothn plan to unblock your account ?
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Legal team is asking for a user to buy subscription
My friend's Marrow account is suspended as she had some hardware issue in tablet, so she used it in mobile. The account got suspended. In return the legal team contacted her saying that to write a letter and making them to buy a 6 months subscription plan of Plan C.
Marrow is doing indirect sales through students suspending their accounts.
Please look into the matter, its a very critical issue.
Marrow is doing indirect sales through students suspending their accounts.
Please look into the matter, its a very critical issue.
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Regarding my account suspension
| Address: bengaluru |
| Website: [email protected] |
My marrow account has been suspended on[protected] .i have tried to login to my marrow account using my laptop since then i am not able to open my marrow app in my mobile .my one and only source for studying for exams is marrow. and my exams are approaching .i am preparing for a competitive exam. even one day is too precious .i want to my account to be unblocked as soon as possible so that i can prepare for my exam .so kindly look into this and try to solve my problem very soon
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Any update
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Resolved
Resolved
My account has been blocked due kyc failure and I paid 50k rupees
| Website: www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwiKrJLD4-j1AhXPhv0HHTvPBm4QFnoECAcQAQ&url=https%3A%2F%2Fwww.marrow.com%2F&usg=AOvVaw1s8Rb0x7EHjsk8EZXRdqdJ |
Marrow educational app
Blocked my account due to kyc verification failure they didn’t even notify me about it my account id alakamvikasaicloud.com
Blocked my account due to kyc verification failure they didn’t even notify me about it my account id alakamvikasaicloud.com
Feb 6, 2022
Complaint marked as Resolved Don’t worry if you reason is correct ur account will be given under any circumstances
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Resolved
Resolved
MARROW account got suspended
| Address: 393, 2nd Cross, Street, JP Nagar 4th Phase, Dollars Colony, Bengaluru, Karnataka 560078 |
I am a marrow plan c user.i subscribed marrow on january 2022 for upcoming fmge exam which is in june..but on 28th my account got suspended unexpectedly.i contacted Marrow team multiple times.They said me to wait.first they said me that, wait for 48-72 hrs..but its been more than a week i couldnt open my account..i mailed them with my id, i called to the helpline number..but they are not giving me the correct solution ..always telling me to wait.. I don’t have any other source to study..only depending on marrow..but they are not responding .I didn’t even start my preparation..whenever I contact Marrow team, they are saying they don’t know..
Feb 5, 2022
Complaint marked as Resolved I sent mail to [email protected] .they have sent me a mail Regarding their T&C.and asked me to sent my id.atlast after so many mail my account got unblocked
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have been a marrow pro user for 1.5years,
Spent 50000 on the app the last time I registered.
I have :
1. Never violated their privacy policy
2. Never shared my account with another person.
I am the only person who used the app through my account.
3. Never recorded their videos
Despite this, my access was revoked today.
I have sent them an email asking for the cause, because I haven't used marrow regularly in the past 15 days.
I use marrow from two devices only. My phone and my tablet.
And that is it.
I didn't take any screenshots of videos,
The only time I took screenshots was of my marks in the tests/my scores in the question Bank.
I cannot sign in, cannot access the app in any way, and I have 11 months left.
Legal team automated email explicitly asked me to NOT contact their customer service.
I'm awaiting an email from them.
This is very frustrating.
Please help.
Spent 50000 on the app the last time I registered.
I have :
1. Never violated their privacy policy
2. Never shared my account with another person.
I am the only person who used the app through my account.
3. Never recorded their videos
Despite this, my access was revoked today.
I have sent them an email asking for the cause, because I haven't used marrow regularly in the past 15 days.
I use marrow from two devices only. My phone and my tablet.
And that is it.
I didn't take any screenshots of videos,
The only time I took screenshots was of my marks in the tests/my scores in the question Bank.
I cannot sign in, cannot access the app in any way, and I have 11 months left.
Legal team automated email explicitly asked me to NOT contact their customer service.
I'm awaiting an email from them.
This is very frustrating.
Please help.
How long did it take for ur suspended account to get unblocked
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Blocked my account within 9 days of purchase
| Address: Neuroglia Health Private Limited. 393, Second Cross, Dollars Colony JP Nagar 4th Phase, Bangalore, Pin 560078 |
| Website: www.marrow.com |
I purchased 18 months of plan c subscription from marrow for 43500 rupees which I had to earn by literally spilling blood and sweat. I complied to there every whim by uploading my MCI registration certificate and college id multiple times. They didn't specify me to upload my adhar. Now just after 9 days of inception of my 18 month account, they blocked me permanently. My entire preparation for neet and ini cet depends on marrow as i trusted them. But they stabbed me in the heart with this. This is very barbaric and I hope my account to be unblocked at the earliest as my future hangs in balance.
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Blocking My account
| Address: 393, 2nd Cross, Street, JP Nagar 4th Phase, Dollars Colony, Bengaluru, Karnataka 560078, Nadia, West Bengal |
| Website: www.marrow.com |
My account got blocked and i tried contacting almost all the people i could from their company and they responded *once* and said my kyc verification was pending.
Fine i did that, send my details and everything, but still! It’s still blocked!!
Why did i pay 61k for this?
I expected a faster and more prompt response.
I’ve got so many exams coming up and i needed this resource and now even that’s not here.
Please revert my account, my verification is done!
Fine i did that, send my details and everything, but still! It’s still blocked!!
Why did i pay 61k for this?
I expected a faster and more prompt response.
I’ve got so many exams coming up and i needed this resource and now even that’s not here.
Please revert my account, my verification is done!
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Account got suspended
My account got suspended today.. & i don't even know what is the reason.. i don't know what & where it's gone wrong with my account.. please kindly help me regarding unblocking my account. I have neet pg next month.. & i have to read.. other wise I'm gonna lose everything.. it's really crucial time for me.. please help me..
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Blocking of marrow account
My marrow account got blocked today without any prior notice. Kindly help me in resolving this issue at the earliest.
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As I uploaded my aadhar details correctly, repeatedly it is showing KYC verification failed and they blocked my account. Please solve this problem...
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Resolved
Resolved
Account blocking
| Website: Marrow |
See my screen shot...
This is what they done after i spent 32 thousands rs...
Nkw how can is read and attend my marrow account????
This is what they done after i spent 32 thousands rs...
Nkw how can is read and attend my marrow account????
Jan 28, 2022
Complaint marked as Resolved Today i contact customer care...and they resolved my issue in 2 or 3 sec...try this...
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What did you do to get your account unblocked? Thanks in advance
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Resolved
Resolved
Marrow
I purchased marrow online learning app this month and I don't opened it for week and yesterday i opened it and it's blocked..
They also not respond my email
I spent 32 thousands rs for this...
They also not respond my email
I spent 32 thousands rs for this...
Jan 28, 2022
Complaint marked as Resolved They unblock my account
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Contact customer care number... they'll unblock your account in 2 second
samruddhimuley's reply, Mar 9, 2022
Can you tell us customer care number
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Account is been blocked since 3days ,
| Address: Era medical college and hospital,Lucknow |
| Website: Marrows,DAMS online coaching for Pg courses |
It’s day 4 and I still don’t have access to my account which is valid till june’22. Exam is in one month. Regardless of sending many emails no reply received. Utterly shocking no response. Really shocking! Not cool, not expected from MARROWS.
+1 videos
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Call customer care number...they will unblock your account in 2 sec
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My account is blocked after purchasing an entire year of subscription 2 days back !
| Address: Hyderabad, Telangana |
My account is blocked. 2 days back I purchased plan c for an entire year. And now I cant open it.
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Hello, same happened with me, do you have any idea how to fix it
Samiksha Upadhyay 101's reply, Jan 21, 2022
File a legal case against marrow on jago grahak jago
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Marrow account has been blocked due to incomplete verification
| Address: Surat |
| Website: Marrow |
Me account has been blocked due to incomplete verification of KYC verification and so I have provided them with my Aadhar card but I haven’t received any details from them.
So may I please know when will my account get unblocked.
So may I please know when will my account get unblocked.
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Can u get response???
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Unblocking account
I had been using my marrow account from april 2021 and accidentally I opened my account in two devices and they blocked my account
Resolve this issue !
Resolve this issue !
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Resolved
Resolved
Online learning app
I purchased a educational course of Rs 51, 500 on 18 Jan, 2022 and accidently I used the app on my two phones simultaneously n the marrow app blocked my account without giving any warning and my all Rs 51, 500 has gone
Jan 22, 2022
Complaint marked as Resolved I have submitted Marrow complain at jago grahak jago n filed a legal case after which I got a email asking me to upload my adhar card then my issue got resolved AND ALSO CONSULT UR MARROW CONSELLER N CALL THEIR CUSTOMER CARE SERVICE AGAIN N AGAIN
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Similar issue happened for me on 18/01/2022
Still i am trying to contact them !
Still i am trying to contact them !
Same issue happened to me on 18/01/2022
Still trying to contact them !
Still trying to contact them !
Same issues happened with me on[protected], what will I do? what respond u get ?
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Marrow account has been blocked
| Website: www.marrow.com |
I wanted to transfer my marrow account to another individual cause I wasn't using it anymore so I contacted marrow support team regarding that they said they will help me through it and since I am a Foreign Medical Graduate and I wanted to transfer my account to my friend who is an Indian Medical Graduate, marrow said they cannot transfer the account that way and i said ok and I said I will continue using the account and they suddenly blocked me and I have mailed them already several times explaining the situation but they are not unblocking my account.
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Unblock my account
Please unblock my account orkindly return my money because it only being a 15days I paid for this. I will rectify my verification please accept my request
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Any response??
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Marrow account blocked due to not logging out
| Website: www.marrow.com/pro |
Hi My account was blocked today . Because I Switched from my phone to my tablet . And they are saying it is because of account sharing. like common. All i did was not Logout before logging into the tab. And I have an Exam Tomorrow. I have sent them an email regarding this And I don't know why this happend to me at this particular time please help
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My marrow subscription has been blocked
My marrow account had suddenly blocked on 29th December 2021. They mailed me that I have misused the account by account sharing. Although I had been using multiple multimedia devices but I haven't shared my ID and password with anyone. I have clarified this thing to them through mail 5 days back. But after multiple requests for response, they have not responded me since then . I have left with no other option but to lodge a complaint as I'm losing my precious time.
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Account block
My account was blocked without any notice or warning then I contacted the legal marrow support, they told me that we can fix this but on 2 conditions .I fulfilled both the conditions but still they didn't unblocked by account.
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They block my account and not reply me
| Address: Bengaluru india |
| Website: Marrow |
My marrow account got blocked at 29th Dec. 2021 but no response from legal team they ask for explaintaion I give them but they didn't unblock it I pay approx. 47k for this time... This is worst coaching and prepladder is best.
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This happened to me on same day 29th Dec 2021 . Even after giving explanation and multiple mails, they didn't respond.
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