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Naren Mandal
Oct 24, 2021
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Hi, i just bought a second hand phone only to watch marrow videos, but it didn't played on that device. Suddenly next day a pop up message occurred on my first device that my account has been blocked. I mean wtf . . They are so serious regarding their security issues that they are willing to waste valuable time of there subscribers. If they do not unblock my account in next 2 days i will shift to dams. And suggest all my juniors for the same. Marrow should take a look on their third party security services as they automatically detect such type of things and blocks account without prior notice. Shame on you guys. Please email me on naren.[protected]@gmail.com if you guys face similar issues. We must take legal action.
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    Its_kishu
    from Siliguri, West Bengal
    Oct 24, 2021
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    Address: Darjeeling, West Bengal
    Website: www.marrow.com

    My marrow account has been blocked for more than 10 days.This is hampering my studies very much. I have mailed this complaint number of times already to the marrow legal team but they are only assuring that this query will be resolved soon yet nothing is happening. I am following terms and conditions and will follow in future too. please kindly unblock my marrow account.
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      A
      Avneesh 0007
      from LUCKNOW, Uttar Pradesh
      Oct 23, 2021
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      Account got blocked without prior notice please. I am losing precious timeq
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        M
        Marrow user
        Oct 23, 2021
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        Do your checkings at an earlier time - so we can somewhat be relaxed in the mean time you take to respond to our tickets numbered in lakhs !
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          V
          Vishwas K B
          from Mandya, Karnataka
          Oct 21, 2021
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          It's two days now, , since they blocked my account, , they are not responding, , , I need to study, , can you please help me on this matter, , , I paid 40000 rupees, , I can't offer that much money again, , I need to change my username as per Adhaar card, , please make them to give edit option and unblock my account
          Did they unblock
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            V
            Vishwas K B
            from Mandya, Karnataka
            Oct 20, 2021
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            Sir,
            This is VISHWAS K B, 3rd year medical student at MIMS Mandya, , I gave my account name as Vishu Gowda, but my name is VISHWAS K B (as per Adhaar card), , so I made a mistake, , and am asking sorry for my mistake and please am requesting you to give edit option and unblock my account, , sir, , I have paid 40000+ for plan C, I have prepare for exams, , please look into this matter, , , please resolve this issue sir as soon as possible, , , it is my humble request, ,
            I didn't know of any such details before and now marrow blocked my account..I come from a middle class family and it was already so hard for me to get a subscription..And now marrow blocked my account...
            Please look into this sir,
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              V
              Vishwas K B
              from Mandya, Karnataka
              Oct 20, 2021
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              My account on marrow medical app has been blocked one day back and I have payed 41000 rupees to my plan, I really don't know the reason and the marrow team isn't replying to my mails
              pls help me
              I don't know what to do and I really need the app for my preparation and can't afford more
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                M
                Mehermeher
                Oct 19, 2021
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                I had subscribed to marrow day before yesterday under the name Mehvish and today my account got blocked suddenly without any warning email because i had uploaded my college id card for kyc verification and they emailed me that it got rejected after that i uploaded the adhar card replying to their email but still my account got blocked.I had again mailed the support team and legal team but they are not responding .plz help to unblock my account as my exams are approaching and I had paid 51.5k for this
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                  J
                  Joy97
                  from Howrah, West Bengal
                  Oct 13, 2021
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                  Address: 44/2 Carry road

                  My marrow account got blocked today ..I have been a plan c user since Feb 16 2018 . I extended my plan for 6 months more ..in these years I have never shared my account details with anyone .. complied with all clauses .. I used my account in 2devices and tried to upload my id proof multiple times though it failed .. now just one month before the exam account got blocked .. please look into the matter
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                    S
                    Shifu01
                    Oct 12, 2021
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                    Resolved

                    Marrow account blocked suddenly

                    I recently received a notification that my marrow account has been blocked.I am shocked because I didn’t make any misuse of my marrow account nor did I share my details with anyone.And, I uploaded my Adhaar card twice for verification, but it didn’t get approved.Can you please resolve my issue and retrieve my account as I have few months to my exam....
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                    S
                    Shifu01
                    Oct 12, 2021
                    Resolved
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                    Resolved

                    Marrow account blocked for not uploading kyc

                    I recently received a notification that my marrow account has been blocked.I was shocked because I didn’t make any misuse of my marrow account nor did I share my details with anyone.And, I uploaded my Adhaar card twice for verification, but it didn’t get approved. Please resolve my issue and retrieve my account as my exam is near....
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                    Rameshwari pramod
                    from Kolkata, West Bengal
                    Oct 12, 2021
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                    Each day is important for us but my account is blocked how do I study??? Emailing dem repeatedly but no response. They say contact legal team but legal team doesn't give any response. We pay 30 k 40 k for studying and we are facing legal issues? What for?? Many be people do malpractice but we are students we are spending hard earned money to study!!!
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                      S
                      Sibiguru
                      Oct 8, 2021
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                      I am not able to login into Marrow app.It says my account is blocked.
                      I'm a neet pg aspirant and bought marrow but now not able to use it and my precious time is being wasted.
                      I sent emails to marrow but there is no response so far.
                      Please help me regain my account.
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                        A
                        ABINSHAH RAHMAN
                        Oct 8, 2021
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                        I subscribed planc marrow edition few days ago
                        Now it's not opening
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                          T
                          Tareeque
                          Oct 7, 2021
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                          Website: Marrow

                          My marrow account was blocked 2 days ago. I had just bought my Plan A 3days ago for ₹4000. I have been complaining on the customer support number and emailing them many times but still no response. They are just saying that I used a jailbroken device without giving any explanation or warning.
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                            A
                            Aryaat
                            Oct 6, 2021
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                            My marrow account has blocked without any notice. I am a marrow edition 5 premium user. I have been using the account for past one month. And blocking the account without any notification is really unfair. I did not violate any of the terms and conditions. Please help me get acess to my account.
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                              P
                              Prashant Murukesh
                              Oct 5, 2021
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                              Address: Bangalore
                              Website: www.marrow.com

                              Account was blocked without any valid reason for an yearly paid account of 37000₹. And has not been unblocked after repaeated emails
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                                D
                                Dr Myhre
                                Oct 5, 2021
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                                Resolved

                                My account was blocked

                                Actually I got a mail 2 days back stating that they couldn't verify my documents which I was uploaded. I noticed this mail wn my account was blocked. Since then I was mailing them frequently in response i was just getting a ticket nmbr. Such platforms are necessary for evry medical student. I couldn't get my account back.i am not knowing whther it is permanent or temporary. I felt like why I chosen marrow.....
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                                D
                                Divyadayalan
                                Oct 1, 2021
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                                Website: Marrow

                                My marrow account has been blocked for no reasons .I haven’t been misusing or shared with anyone else.the problem might be in the ID VERIFICATION details which I provided long back.kindly so the needful
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                                  Divyadayalan
                                  Oct 1, 2021
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                                  Website: Marrow

                                  My marrow account has been blocked for no reasons since yesterday .i haven’t been misusing or shared with anyone.the problem might be due to IDvertification even though I had submitted the verification details long back.
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                                    G
                                    Ganga Shree
                                    Sep 29, 2021
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                                    Resolved

                                    I am complaining about blocking my account

                                    My account has been blocked and I haven't been misusing it or sharing it with anyone..I guess it was about the verification..I uploaded my verification I'd long before and still wasn't verified. And my account was blocked today..please do the needful...
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                                    A
                                    Amisha Verma
                                    Sep 29, 2021
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                                    Address: Bilaspur
                                    Website: [email protected]

                                    My marrow account is blocked for 3 days due to unspecified reasons. Emails have been sent to company but they are not replying anything. My valuable time have been wasted and I cannot take it anymore. Please help me solve this problem.
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                                      S
                                      Subhranil Samanta
                                      Sep 28, 2021
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                                      I am using marrow videos since may 2020 and i have 1 year subscribtion but today my account get blocked. I am not able to log in my account .please unlock my account as soon as possible on email id [protected]@gmail.com otherwise I will take legal actuon against your team for not allowing me to watch videos instead of having full payment
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                                        D
                                        Daakshini Umashankar
                                        Sep 28, 2021
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                                        My marrow account has been blocked.I have tried uploading my id proof for a long time..but no verification has been done.
                                        Update.The issue was solved within 18hours by team MARROW.
                                        I was asked to submit Voter ID or Passport for the same.
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                                          K
                                          Kedarnath ns
                                          Sep 27, 2021
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                                          I didn’t misused my Account
                                          All of sudden my Account blocked
                                          Kindly retrieve my account
                                          Sep 29, 2021
                                          Updated by Kedarnath ns
                                          Still my Account blocked
                                          It’s not resolved
                                          Has the issue resolved ?
                                          Kedarnath ns's [Complaint's author] reply, Sep 29, 2021
                                          No
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                                            L
                                            Lhingjaithem Kipgen
                                            Sep 27, 2021
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                                            My account got blocked even after I send them verification id.
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                                              V
                                              Vanya!@
                                              from Ghaziabad, Uttar Pradesh
                                              Sep 25, 2021
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                                              Address: India( online platform)
                                              Website: Marrow(App)

                                              I bought Marrow plan C and haven't voilate any rules. I haven't took a screenshot or shared with anyone. I provide my MCI registration letter as I ID proof. But all of sudden they blocked my account without even telling any reason. They are not replying to my mail and it seems they did with many people like this. Please help me as it's very expensive and I bought it from the bank in terms of EMI, I have to pay them every month.
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                                                Anushka Rao
                                                Sep 25, 2021
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                                                I have taken up plan C marrow and my device seems blocked all of a sudden.
                                                I'm pretty sure I didn't violate any terms or conditions nor did I take screenshots

                                                Please retrieve my account back.
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                                                  018 bhavani banoth
                                                  Sep 24, 2021
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                                                  Address: Vishakapatnam
                                                  Website: Marrow

                                                  I have already mailed my id proof to legal services but they still didn't get my account back
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                                                    Priyadarshni Jha
                                                    Sep 24, 2021
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                                                    My marrow account is blocked I unable to uese
                                                    Marrow account blocked

                                                    My marrow account is block - Comment #3897946 - Image #0
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