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Cafe Coffee Day Complaints & Reviews

3.7
Updated: Oct 3, 2024
Complaints 737
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538
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199
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Cafe Coffee Day reviews & complaints page 12

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R
rianarun
from Mumbai, Maharashtra
Sep 9, 2018
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extra charges

Today at your store in lodha xperia mall, i ordered for an eye opener espresso on your menu its price was shown as 98 rs. Where as the bill generated was showing 154 rs. When enquired the store staff told its the price with taxes. When how come the taxes can be they said it’s not their problem. I think i was cheated and orver charged. Need a clarification.
Bill no : [protected]
Date: 09/09/18 06:07:52
Mobile :...
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Ankitaagarwal091
from Jaipur, Rajasthan
Sep 9, 2018
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misbehaving by lal kothi jaipur branch employee

Address: Jaipur, Rajasthan, 302015

Dear team,
I ankita agarwal wants to say that i visited lal poti jaipur rajasthan branch at 6pm on 9 sep 2018.
A girl was on counter and left counter and didn't take our order as she is lacking of knowledge as we told her for 10% discount by online ccd app. After some time she arrived by changing dress and other person came. We ordered and they charged 41 rs extra.
I tried to explain but they started misbehaving....
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Karen D' Paula
from Varanasi, Uttar Pradesh
Sep 2, 2018
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no straw, no paper, no food.

Address: Lucknow, Uttar Pradesh, 226001
Website: m.facebook.com/cafecoffeeday

Yesterday was the greatest shame. I told a friend from outside the country that this caffe is one of the best in india. Arriving there was no tandoori panner, no garlic bread, no lemonade, no straw!!! I made the request several times more than 25min to get more than that went wrong. I paid over 900 rupees a lot of money for poor quality. He had rat poop on the window, the shop falling apart. Shame on ccd lucknow...
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L
lkjhgfd
from Pune, Maharashtra
Aug 30, 2018
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bill not received and card and paytm not accepting

Address: Ahmedabad, Gujarat, 380014

Hi,
Today i visited you CCD at 8 & 9, RadhaKishan Avenue, Golden Triangle Corner, Navrangpura, Ahmedabad, 380014,
and i drink coffee with my wife, our bill was 323/-, we wish to pay by card or paytm, but staff says system is not working then we gave cash to them and when we asked for bill she said system is not working, i asked for manuel biil and she deny for the same,

it was very bad experience..not acceptable...
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Ramasubramanian Sk
from Sivakasi, Tamil Nadu
Aug 16, 2018
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high chicory content mix

Address: 560003

I had purchased on 14th august2018 at sampige road near 10th cross malleswaram bangalore, half kg of coffee powder with 10 percent chicory. At the time of grinding, the sales person intentionally diverted my attention to other items like ghee which is also displayed. I am sure he mixed up 30 percent chicory thereby reducing coffee powder content. I brought home the powder to my home and found that so much stronger with chicory. Unfortunately,...
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Parineeta Ghosh
from Nashik, Maharashtra
Aug 14, 2018
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complaint number 1642 — no response

Hi team
I am writing this with extreme anger and frustration. We have bought a new ccd coffee vending machine which was installed on friday and with 1 hour it got spoilt. Since then i have been calling to register a complain and no one has responded. My complaint number is 1642.
Also i would like report a complain for mr. Gaurav who is nothing but irresponsible regarding the transition on my order. Request to provide me with...
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vivekyadav3810
from Jodhpur, Rajasthan
Aug 14, 2018
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classic black forest cake

Address: Jaipur, Rajasthan, 302012

I had bought a classic black forest cake from ccd triton mall jhotwara, jaipur on 13 aug 18. Bill no. [protected]/5513. The cake was old and rotten. It was sour and had bad odour. It lead to food poisoning of my family members although they just tasted it. Further to my agony, no body is picking up the call at customer care or at the ccd store. I went personally at 2240h. Shop was closed though it is shown on website that it should be open...
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Rama Kumar T v v
from Kharagpur, West Bengal
Aug 11, 2018
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cheap quality of food and negligence of staff

Address: Paschim Medinipur, West Bengal, 721302

Ccd at iit kharagpur, kharagpur, west bengal

1) behaviour of staff with customers is vulgar
2) not hygiene at dining and surrounding places
3) cheap quality of food
4) staff negligence with custoers

On wednesday -8th august 2018, at ccd iit kharagpur

We are regualr customers to ccd and this is not the first time i have reported regarding staff behaviour, what actions you...
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sanjiv1103
from Mumbai, Maharashtra
Aug 8, 2018
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not credited beans

Address: Jabalpur, Madhya Pradesh, 482001

We have availed 3xbonus beans on 7th august 2017 at your ccd outlet, napier town jabalpur.

But still no beans credit in my account.
The same was happened many times in back

31st july - no beans credit and many more.
Please dnt make cutomers fool on the app facility. 95% app facility is not working at your ccd outlets.

This is very poor service from reputed c0ffee chain like ccd....
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Jhumpa Roy
from Bahula, West Bengal
Aug 7, 2018
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cheating on customers

Address: Kolkata, West Bengal

On sunday, 5th of august.. Me and my friend visited cafe coffee day..in mani square mall, kolkata... After we placed our order they asked for the money... The bill was approx 1500 initially... We gave them a 2000 rupees note... They returned back the balance to us... My friend put that balance in her purse... After good 15 mins, the lady at the cash counter told us that mistakenly she had returned 3 notes of rupees500 instead of one and told...
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Jugalj
from Bardoli, Gujarat
Jul 31, 2018
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staff complaint

Address: Vadodara, Gujarat, 390006

Hello sir/madam,

It is my painful duty to inform you that yesterday (Dated:- 29th july 2018) we had bad and very unexpected service experience from your ccd outlet fathegunj vadodara.
We were sitting and doing our professional work of tarot card reading and one of your staff member came to us his name is parth vadhia and he was saying that you cannot allowed to this things in ccd. His tone of saying is also not appropriate....
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K
Ken Kaneki
from Delhi, Delhi
Jul 30, 2018
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regarding the counter workers

Address: Kamrup Metropolitan, Assam, 781039
Website: Cafe Coffee Day

It's not a complaint, just a request. I am from iit guwahati. We have ccd in iit guwahati. All the workers who works there are male. Wtf is this? This is a male dominated college. So, it's not a rocket science to think of putting there a few hot and beautiful girls to attract more customers. This is a old-school business move that still works. At least put a few girls in front to take orders from clients while your male workers could work...
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Reha Achantani
from Jaipur, Rajasthan
Jul 29, 2018
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take away and no bill till asked for

Address: Kota, Rajasthan

Today i visited ccd at kota cine mall
The person there filled the take away glass only half and quickly packed. Took rs.500 and gave back rs.200. Asked me to go... I then demanded the bill. With great anger in his eyes he gave me the bill.
When i reached hostel saw the glasses were only half full.
I went back and made him give me more.
It was a harassment to walk the whole way twice. On a sunday sunny. Morning....
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Sandhya Chatlani
from Bengaluru, Karnataka
Jul 26, 2018
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lost my wallet urgent! imp notice

Address: Bangalore, Karnataka, 560020

I was at ccd at seshadripuram, bangalore on july 25th with my friends. Unfortunately i left my wallet at the couch and left. I immediately realised within a matter of 5mins that the wallet was missing, we came back but was not able to find the wallet. We asked for the cctv footage and they said their was no cctv in the cafe to maintain privacy. I'm 100% sure that the wallet was left at the ccd. It contained all my debit & credit cards, government...
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Santy.kr
from Vidisha, Madhya Pradesh
Jul 25, 2018
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overcharging and not giving bill

Address: Jaipur, Rajasthan, 302021

On 25th july i have visited cafe coffe day at element mall jiapur, rajasthan.
I have ordered 2 nos. Of super snacker combo (Costs 140 rs. Each).
The staff charged 354 rs. For the same. When i asked for the bill for the same, he simply told me that including taxes it is charged 354 rs and tried to escape.
When i have insisted him to show the bill. He produced a bill and told me that"sorry sir 4 cookies are also included...
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Vaibhav Kalamkar
from Bengaluru, Karnataka
Jul 24, 2018
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service is worst

Hi, i am from kalyan. Regular customer of ccd. Since 4 years. But in kalyan branch your staff behavior is very worst. Including 1 person. Name is javed. Always delay in saervice. Not making coffee properly. We asked to him so he argue with us. Always leave the ccd on housekeeping staff so who will make the food. This was not expected from ccd. You have to find a reason why is happening his? Bcs of one girl of your kalyan branch....
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Ganphy
from Chennai, Tamil Nadu
Jul 22, 2018
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overcharging, not giving bill

Address: Chennai, Tamil Nadu, 600018

I went to cafe coffee day at cp ramaswamy road, chennai, today. I ordered a cafe frappe which, according to their menu, costs rs 144. The staff member asked me if i wanted cream and chocolate. I said yes. I was then charged rs 312!

They did not accept a credit card and did not give me a bill. After i asked for the bill explicitly, i was given this. I had been charged rs 250 for the drink + rs 48 for cocoa topping + taxes. br...
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Customer Ayush
from Punch, Jammu and Kashmir
Jul 16, 2018
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harassment

Address: Reasi, Jammu and Kashmir

Actually we were in ur restaurant at Aadkawari, Shri Mata vaishno devi route and one your employee jz mistreated wd us..Don't u teach them how to behave with customers.The reason was that we brought outside food but we weren't aware of the fact that u don't allow to bring that..He could speak with us politely but instead of that he misbehaved wd us.kindly teach them some manners or otherwise I will teach them a good lesson.
Yours customer!...
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Ineedjusticeplease
from Delhi, Delhi
Jul 13, 2018
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lost my phone at cafe coffee day.

I was at CCD at New Bel Road on July 7th with my friends. Unfortunately I left my phone at the couch or the table and left. Once I realised that the phone was missing, we came back but was not able to find the phone. We asked for the CCTV footage and they said their was no CCTV towards the location that we sat. I'm 100% sure that the phone was left at the CCD. It contained the details for my lab work and since I'm a student the data in it...
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Hirak Ratan
from Pune, Maharashtra
Jul 11, 2018
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refund for ccd machine

Address: Pune, Maharashtra, 411060

Hi

My name is Hirak Mukherjee and I am from PUNE . I had applied for a coffee machine for my cafe : Cafe H&H back in December 17,

However due to some circumstances I had to close the cafe hence on 9th April I cleared all the formalities including agreed for the total refund amount as well...hence stamped and gave the documents to an Employee name Jigar Bipin Pandya jigar.[protected]@coffeeday.com...
He assured...
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