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Cafe Coffee Day Complaints & Reviews

3.7
Updated: Oct 3, 2024
Complaints 737
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538
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Cafe Coffee Day reviews & complaints page 11

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R
Ritu29
from Agra, Uttar Pradesh
Nov 18, 2018
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im complaining about the ccd store at agra near taj mahal

Address: Agra, Uttar Pradesh

Hi, this is ritu agrawal from moradabad. I am visiting agra as a tourist with my husband and two kids. So i visted your store near taj mahal twice. And i noticed that the staff with yelling and shouting and giggling among themselves regardless of the customers being in the cafe.. We had to literally shout many times to grab their attention when we needed any thing. It was really disappointing to see this kind of behaviour at a branded store...
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Shamayita Mukherjee
from Kolkata, West Bengal
Nov 14, 2018
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excess billing for product which I did not purchase

Address: Kolkata, West Bengal, 700075
Website: www.cafecoffeeday.com

I went to ccd santoshpur (Pin 700075) with my sister on 14.11.2018. We ordered a devil’s own, choco cookie milkshake and garlic bread. The ccd guy asked me if i wanted cheese on my garlic bread and i said yes. The bill amount was rs. 766. I was surprised but nonetheless decided to eat the food first. Before leaving the cafe we asked the ccd representative to give us the bill. On the bill an extra item was added: oatmeal and honey cookies,...
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Quality Time
from Baindur, Karnataka
Nov 13, 2018
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tissue paper

Address: 682017

With the coffee generally should serve tissue paper. That s the standard of ccd but they served toilet paper roll sheets instead of tissue paper. Payment of a coffee goes more the 100 bucks don't the cafe coffee day can't purchase tissue papers for the customer. These are not the standard of a renowned coffee shop.
What kind of worst service it is?...
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Tarungoel5
from Mumbai, Maharashtra
Nov 11, 2018
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received half bottle of shake

Address: Mumbai City, Maharashtra, 400708
Website: www.cafecoffeeday.com

I ordered 4 items from ccd global limited but after receiving an order from the delivery boy, found that frappe (Shake) was half empty in the bottle.
This is how ccd treats its customers when the order is placed for delivery.
Upon asking the details from the delivery boy, he told whatever the outlet people gave to him, he is just delivering the same.

This is not at all acceptable, that too from the merchant like...
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Shreya Bhatnagar
from Malkangiri, Chhattisgarh
Nov 10, 2018
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got too much dark coffee

Address: Bhopal, Madhya Pradesh

I ordered 3 coffees for 369 rs. It was totally too dark that i can't even drink. And the thing is when i got my coffee then after the service boy said to me that our coffee machine is not working well. They should informed us earlier. After tasting it i puke immediately. It was totally wastage of my money. I want my money back. I hope you people take it as your priority....
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Feroz ahmad wani 19990
from Srinagar, Jammu and Kashmir
Nov 2, 2018
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pf issue

Dear sir
I would like to inform you that i worked in cafe coffee day 4.3 years but only three months show to me in the passbook.in this connection i request to hr lot of times but he told me last six months it wil update 10 days but he gives me only excuse. I am suffering because of pf issue. So i request to u pls solve my problem as soon as possible otherwise i will go to labour commissioner....
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C
CafeBox
from Mudigere, Karnataka
Oct 23, 2018
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delay in security deposit refund

Address: Bangalore, Karnataka, 560060

Hi Team,

I have returned the rental coffee machine to CCD authorized distributor "Vasudha Agencies" with complete accessories in June (20/06/18) month since I had to shut down my Cafe Business due to some personal reasons.

Coffee day is suppose to refund the security deposit of Rs.25000/-, am continuously following up with concern sales in-charge regularly but nothing happened till now

Its been...
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Akshay.1804
from Chennai, Tamil Nadu
Oct 22, 2018
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place being used as office space

Address: Chennai, Tamil Nadu, 600041

I suppose this cafe is not for office use. Here this cafe is fully occupied by a single company where they are discussing everything and also client meeting takes place here. I don't blame that but what about the people who seek relaxation and peace of mind.. If this has to continue just allot them a private place in somewhere the cafe itself.. That will be off great help to those who just want a peace of mind and happiness. This is along...
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R n d
from Kolkata, West Bengal
Nov 8, 2018
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unexpected bill and misguided by sales executive

Today I am misguided by ccd sales executive at lake mall Rashbehari Avenue and paying Rs 4332.00 which is unexpected from like this type of reputed organization. And I am not getting proper clarification of my bill from them. I am enclosing the bill which is painful for me. The sales executive totally misguided me and unnecessary billing charges from me....
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sam1717
from Hyderabad, Telangana
Oct 14, 2018
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cheated customer

Address: Hyderabad, Telangana

I was overcharged by ₹300 at the outlet in somajiguda, hyderabad. Your cashier served the wrong sandwich, quoted the wrong price, and refused to give me a bill. She was repeatedly arguing with me saying the boss threw it away and she showed me a random bill of a random customer from yesterday, while she couldn't retain a bill from 20 minutes ago. I asked repeatedly and she was repeatedly saying it just vanished. She and two others told...
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Jayshree Mitra
from Burla, Odisha
Oct 5, 2018
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excess billing and refusal of refunding

Address: Kolkata, West Bengal, 700029

Respective authority,

My complain is about a billing done few hours ago in lake mall outlet of yours... We just had 2 coffee and a sandwich but the billing staff made an excessive bill of it by adding a whole cake and giving a paid stamp just above it to hide the undesired product. After repeated attempts he refused to refund our hard earned money and tried to outsmart us.
I am requesting you to take prompt action as...
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M
Munish Sachdeva
from Chandigarh, Chandigarh
Oct 2, 2018
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delivery of defective parcel shipment # 100037862 for order # 100054086

Address: Alwar, Rajasthan, 301001

I have received the parcel of ccd shipment #[protected] for order #[protected] from bluedart courier. One of the packet is torn & was having 4 capsules only instead of 10 nos.

By physically checking the box, we observed that their is a hole in one of the corner of the box. It seems that box is being torn by mouse (Pics attached).

Please do the needful to either return the money or send fresh packet.
br...
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HarshavardhanaHN
from Bengaluru, Karnataka
Oct 1, 2018
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points not added

Address: 560010
Website: www.consumercomplaints.in/new_complaint

I, mr. Harshavardha having mobile number [protected] is a member of cafe coffee day and had visited your coffee day outlet at bellur crossing, hassan on 30.9.18. I had purchased a cappucino for rs. 120. However, i was not given points against this purchase. The reason that was stated is that the internet was not working and hence this was not done.

I'm attaching the bill for your reference and needful.

Kindly...
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Suneil Nirmal
from Mumbai, Maharashtra
Sep 29, 2018
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cheated by the ccd employees to the customer

Address: Mumbai City, Maharashtra, 400040

I had visited the CCD at Juhu near Iskcon and intentionally they billed me extra 32 rs/-.

i Had ordered regular coffee but they gave me a king size but still, i was ok.

But when i asked for a bill and what I saw is that they had punched additional item. When i questioned to staff that she said it was by mistakenly punched.

This is a serious issue and i have encountered this 3rd time....
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rahulbhardwaj1721
from Gurgaon, Haryana
Sep 28, 2018
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refund needed

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

We visited ccd sector 132 express trade tower on[protected]. Ordered three things
1. Cafe-frappe: 152 rs
2. Strawberry shakes:110 rs
3. Cold combos (Mighty muncher):210 rs

Total cost is 472 rs +5% gst = 495.60 rs only but on the bill, they charge me 575 rs.

If you guys want we will send you the invoice too.
Kindly look into the issues and resolve on priority otherwise i will take...
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rohan1706
from Pune, Maharashtra
Sep 26, 2018
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bill not received for ccd coffee

Address: Pune, Maharashtra, 411017

I went to ccd outlet in pimple saudagar area of pune on[protected] and ordered below things:
- large cappuccino (Plain)
- regular cappuccino (Vanilla)

What i was served:
- large cappuccino (Vanilla)
- regular cappuccino (Plain)

Addition to that, i did not receive the bill as well. Even after i was served my order, staff did not provide me the bill. I was waiting for them to hand me...
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Justin aashi
from Chennai, Tamil Nadu
Sep 26, 2018
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total dissatisfaction

Address: Madurai, Tamil Nadu

I am a regular customer of cafe coffee day. On 25th sept we went with our family to a coffee shop at madurai. We placed order for a cold coffee, cool blue and chocolate milk shake... The person took the order. Later he claimed that cool blue is not available. I opted to cancel the order... Then they pressurised that they have placed the order and i have to buy some thing else for the same price.. I felt horrible. How can they threaten a customer...
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subramanya Shet
from Bengaluru, Karnataka
Sep 24, 2018
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misbehaving of staff

Address: Bangalore, Karnataka, 560076

I felt very bad about mr srinivas behaving with me

1. He was forced me to order
2. He told if you not ordering go out
3. I shown him my ccd app also he not ready to lesson
4. He chewing some tobacco and finally i shown him bill copy of my morning purchase than he went

This happened in new ccd lounge vijay bank layout on[protected]
At 9:00 pm...
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Anurag Bawa
from Hyderabad, Telangana
Sep 24, 2018
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charged double money

Address: Ranga Reddy, Andhra Pradesh, 500088
Website: cafecoffeeday.com

Hi,
This is my 2nd worst experience with CCD. Last time when I went to CCD, the staff told that beans could not be redeemed, bill could not be generated and provided me a personal number and told me to Paytm amount to that number.

This time it was my birthday and I thought maybe I will get a better treatment. I reached the INFOSYS POCHARAM FC1 store and ordered 2 chill shakes. Then the lady told that the 50percent off...
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salilbagai
from Bengaluru, Karnataka
Sep 13, 2018
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billing issue

Address: 560084

I went to Cafe Coffee Day and order 2 Cappuccino's, one was medium one was strong, which was asked by the biller as if its their option but they have added price for one extra expresso as well. Other than this the price of cappuccino itself mentioned in menu is being hiked. And gst(5%) is added above that. I need a refund for this. I will move to consumer court, If not resolved....
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