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Cafe Coffee Day Complaints & Reviews

www.cafecoffeeday.com
3.7
Updated: Oct 3, 2024
Complaints 738
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538
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200
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S
Saloni Vora
from Mumbai, Maharashtra
Feb 26, 2018
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beans not received

Dear Concern,
please note that on dated 25/2/2018 i visited the cafe coffee day in Shop1, 2, l.t road, gorai, Borivali West and i purchased 1 garlic bread, 1creamy toffee, and 1 mighty muncher under 3X bonus beans cash back offer by app but i am very disappointed because i have bot received any beans yet in my account on bill value Rs.434
I tried calling customer care many a times to resolve the issue but no response fron them.br...
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Devinder Bhasin
from Chandigarh, Chandigarh
Feb 15, 2018
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stinky toilet at sector 9, panchkula outlet.

I am regular visitor of your above outlet. It is all good in many respects but condition of toilet over the period has been going from bad to worst. As of now there is negligible water pressure in the toilet and soap dispenser is also not in working condition resulting i permanent stink in the toilet. I hope immediate steps are taken to address the problem being faced by customers....
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Ankitbuds
from Phagwara, Punjab
Feb 15, 2018
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devil's own

Address: Kangra, Himachal Pradesh, 176061

I am in palampur and this place has two ccds and non of them ever have a proper glass for serving the coffee and they always serve the coffee in take away glasses . Is this the standard you are maintaing and i always come for. These buggers are making customers stupid by serving the coffee in plastic glasses if that be the case then i need to file an RTI for to take the refund for this because this is not acceptable....
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yadvendra0806
from Gurgaon, Haryana
Feb 15, 2018
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online order not processed

Website: cafecoffeeday.com/shop/buy

Hi,
I had placed a prepaid order online at cafecoffeeday.com/shop/buy, with order number[protected] on 9th feb 2018. I was assured that it will be shipped within 2-3 days and will be delivered within a week. 6 days have passed by and the order hasn't been shipped yet. Customer care has no clue when it will be shipped. Also I was told that I cannot cancel the order since the payment has been processed and a refund cannot be issued....
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H
Himanshu Sharma123456789
from Delhi, Delhi
Feb 7, 2018
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beans not received as per offer customer care not responding in this matter

Address: Ghaziabad, Uttar Pradesh, 201014

Dear Concern,
please not that on dated 12/01/2018 i visited the cafe coffee day in shipra mall, 9 vaibhav, khand indirapuram and take 2 vanilla capuccin under festivedelights 50% cash back offer by app but very disappointed because i only receive 31 beans and till date no other bean has been credited in my account on without tax bill value 324.38 rs
i tried customer care to resolve the issue but they say i need to mail over...
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A
Aeroplane
from Delhi, Delhi
Feb 2, 2018
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app not working for the second day in a week

Address: Bulandshahr, Uttar Pradesh

App was not functioning for the second time in a week. This seems has become a routine problem of this ccd - raghuveer nagar jalna road aurangabad, shop no. 1, ground floor of the building. Kindly look into this. : (If this persists then think i will cancel my app on the phone. The offers are useless if you cannot use them at all. Please do try to do something as this is not acceptable....
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Snigdha Samanta
from Washim, Maharashtra
Jan 31, 2018
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offer in little

Address: Pune, Maharashtra

Little app is showing a offer from CCD which i bought . When i visited the outlet for redeeming the offer they refused the existence of this offer . If the offer has been withdrawn then why it has not been withdrawn from the app and why are they selling it till now. None of the customer care number is responding . My money has been debited from the account . It is still showing that the offer is valid but the outlet is refusing to accept...
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C
capoorva
from Kanpur, Uttar Pradesh
Jan 21, 2018
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regarding serving non-veg burger instead of a veg burger

Address: Kanpur, Uttar Pradesh, 208016

I am a student at iit, kanpur. I want to file a complaint against you guys for serving non-veg burger instead of a veg burger to me and my friends multiple times. For you, this might be a simple useless mistake but this severely affects the sentiments of a person who is a hard-core vegetarian. You should take strict actions against the employees who are doing these activities not even once but many times. This shows your negligence towards...
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K
Karan Makkar
from Chandigarh, Chandigarh
Jan 18, 2018
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bill

Address: Ludhiana, Punjab

Hello sir,
I usually use to come to ccd at sarbha nagar, kips market, ludhiana. I ordered your staff for one devils own coffee and two cheese toztizza.. But by mistake he punched two coffees and 1 sandwich.. O told him that he punched wrong bill he was arguing with me that i ordered for two coffees and one sandwich... And he was making so rude faces.
So please its my request you to make your staff let know to be polite and...
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V
Vasudev Roy
from Noida, Uttar Pradesh
Jan 8, 2018
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less capsule delivered

Address: New Delhi, Delhi, 110054

My name is vasu dev roy i order mary maker 2. From rupees 1938 rupees but by this time order i only get 8 pack of capsules but remaining 8 i don't get so total deal of this order is 16 pack of capsules but i only get 8 pack of capsules from since 26 december i repeatedly complain many times but no one could answer my contact number is[protected] and this is also my order if you check this number my all order and transactions will be showed...
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S
Shhhh
from Mudigere, Karnataka
Jan 8, 2018
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very bad customer service in chandra layout branch, bangalore

Address: Bangalore, Karnataka, 560072
Website: Chandra layout branch

I'm regular customer of ccd. I ordered through swiggy. One item was not available. I asked them to either upgrade the item or cancel that particular item.

Ms soumya from ccd spoke in a rude manner and hung up the call.
She refused to talk to me.

This is not the way to treat a customer. Now a days there are many coffee shops to order example starbucks.
Since ccd is an indian merchandise i'm repeatedly...
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M
mayur29
from Pune, Maharashtra
Jan 6, 2018
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worse service ever seen

Still? I got reply from ccd after so many follow up that we don't have items in stock for which you placed order.
And your voucher will be effective again in 2 3 working days you will receive mail for this
Till time they have not done anything with voucher or not cancelled order.
What ccd things? Guys stay away from ccd and do not buy any there product they don't need customer aany kind corporate customer or regular customer,...
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M
mayur29
from Pune, Maharashtra
Jan 2, 2018
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worst online service ever seen

Still not able to get my order delivery, order placed sixteen december 2017,
How much worse service you are planning to give, too bad experience will never suggest ccd to anyone

Called on 22 dec got reply, your order will be placed on 23 dec.
On 30dec got reply - it will be placed on mon
On mon 1jan called got reply - within 24hrs?

How many 24 hrs you needed very worst service....
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A
aashaikh16
from Akot, Maharashtra
Dec 31, 2017
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claiming to offer only king-size coffees

Address: Pune, Maharashtra, 411001
Website: www.cafecoffeeday.com

On 31st december, 2017, the cafe coffee day outlet in pune, maharashtra at sachapir street, off m. G. Road, camp - 411001 claimed to offer only king-sized coffee servings as a scheme due to new year's eve. However there was no offer or combo pack or discount on this king-sized coffee, nor was it mentioned anywhere in writing or a poster/pamphlet in the ccd outlet. This was misleading and cheating as it did not seem to be official and the...
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Dspatil
from Mumbai, Maharashtra
Dec 30, 2017
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for complaint about your misbehavior of your staff

Your company is having one store near birla college kalyan (West) which is just attach to our house.
From that store high amount of noise of your consumer talks is coming which is disturbing and irritating to us.
We told manager and staff of your company to solve the problem, but bad response is given from your store. Manager and your staff are always arguing with us regarding this issue.

So please solve our...
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Yamsingh
from Kolkata, West Bengal
Dec 30, 2017
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charged for a more expensive product

Address: Kolkata, West Bengal

In the park street located store i was charged for "plum pudding coffee" (Inr 150) and the bill mentioned the same while i had asked for a plain cappuccino and was served the same. The workers didn't wear any name tags and on asking their names they gave "sangram and kumar". Their reply to the bill was that this was the only way they would be serving coffees ; inr 100 extra for a regular cappuccino. The reason for no name tags was that they...
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Nikhilpawar
from Mumbai, Maharashtra
Dec 16, 2017
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customer service and customer care services

Address: 400705
Website: www.cafecoffeeday.com/contact-us

I visted ccd powai on 19/11/2017 with my one friend and a prospective partner for business meeting. I ordered lemon tea, ice coffee and water bottle and began my meeting around 4pm, as we were engrossed in the meeting i did not saw the time and the meeting went till 6pm and along with that finishing our meal. One waiter comes and ask us to leave as we were sitting for long. I replied that i won't get up unless i finish with my meeting to...
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Zeel Nagda
from Mumbai, Maharashtra
Dec 16, 2017
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staffy behaviour

In ccd of belapur CBD..the staff members dont respond properly they have no manners to speak to d regular customer and they complain to couples that couples are not allowed ..this is totally rediculous...and the behaviour of the staff is disgusting..bills are not provided printer is damaged washroom is closed since a couple of months and during offers they dont respond properly...
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V
vidhi123
from Kanpur, Uttar Pradesh
Dec 14, 2017
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burger veg spicy

Yesterday i ordered two burgers
Venue was iit kanpur dated 13/12/2017
It was takeaway
Burgers were not properly madesecondly i found hair strain in one of aloo ticki
I am higly disappointed
With the service
I ordered many times from this
Bt it never happened earlier
This is nit the standard of ccd
Please try to be more hygyineic

I want refunfd for my ordermy phone...
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S
Suman Suresh
from Nashik, Maharashtra
Dec 11, 2017
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staff behaviour and absence of bill

Address: Pune, Maharashtra, 411003

Extremely shocked and disgusted by the behaviour displayed by your counter attendants at the fc road pune branch. Went with my father on december 2nd. The total exclusive of taxes for a latte and frappe worked to ₹262. I was charged ₹363. On asking for a bill, it wasn’t given claiming that the printer was not working and it will be given in a while. Also, the regular latte wasn’t available and i was forced into purchasing the larger...
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