CARS24 Services Complaints & Reviews

I sold my honda city on 7 april 2019, handed over the car on 8th april, i was promised that the payment shall be received as below

3, 51, 000 on 9th april latest by evening
25000 as noc held back (Though i submitted by original noc)
10000 as challan peshi (Something related to rto)

So far i have received only 1000 as token. And to make it worse the sales lady is not answering my calls, not replying to sms's. Somehow it has adding to the frustration level.

My appointment id is [protected]

Hi, i sold my car to cars24 in east dehi, delhi in may 2018
My chevrolet cruze inspected and sold at cars24 branch in jhilmil, new delhi in may, 2018

And even after 10 months the cars has not been transferred.

The dealing was done by the car 24 retail manager mr. Ajay srivastav mobile number -*0591)

He had deducted charges from the deal of 3000 rs for rc transfer as a fee and deducted it from the car final sale payment along with and 1000 rs for doing rtgs payment transfer.

I had provided them all original documents and signed all paper work as asked by them in their office and closed the deal.

Now just a few days ago, some unknown person had called me and asked me to give me my photo id to him 30 march 2019.


I had called the branch manager many times since then but no response (Manager mr. Ajay srivastav), if no further action are taken i have to launch a legal complain.

Its going to be around 15 days now but unfortunetelly till yeh i haven't got any resolution yet.

I booking this car maruti suzuki dzire from cars24 and after 1 day i told my sales rep sartaaj and da sagar that your inspection is incorrect.

Acc to cars24 reports, tyres are normal but in the pictures its showing these are chinese which doesn't worth for me.

From last 15 days everyone is saying to make the payment then we will help you out and also visited to grievance office (Moti nagar) and met ritu as she promised me she will help me out but not.

Even from last 2 days, i am calling your customer care number but till yet no resolution provided from them

Just wanted to know, as inspection is already mismatch, then why dealer have to make the payment.

Please look into this and do the needful.

Best part is i mailed cars24 on 27th march 2019 but till yet they havent reply on mail.
Screenshots and video also updated.

Thanks & regards

Dear cars24.com

I 'Naveen Kumar' sold my "Maruti Alto LXI BS3 variant" on 10.05.2017 to cars24.com.

Details of the same are given below:

Registration no : DL 5CC 9385
Appointment no of 24cars.com : [protected]

Few days back I received a sms having some chalan related to this car than I checked on Vhan site and surprised to know that still its registered with my name only.

Immediately, I call your call centre no and open the ticket (Ticket no: 90357) for the same and spoken with Mr. Prashant.

He confirmed that He will revert back to me after checking with operations team latest by Monday (01.04.2019) and also share the RC of the person to whom this car were sold.

But I am very upset till date I have not received any call for the same.

Dear cars24.com, kindly resolve my issue otherwise, I have to take legal action for the same.

Regards
Naveen Kumar
[protected]

I am naveen saini have purchased a alto lxi hr72b9655 from cars 24. My token id is [protected]. The deal is done on 22 jan.
I have charged rs. 10000 for rc transfer & i have made assured that i will receive rc in a week. But till now i did not get it.
Rc transfer takes max. 1 month but now its getting too late.
So please look into the matter & please make rc transfer soon.

I booked a home inspection and got my quote. The cars24 rep called me asked for adhar, pan and cancelled cheque. I told him that the quote is very low. He said that he needs aadhar, pan card, and cancelled cheque to talk to his superiors. Hence, i sent a pic of all there to this number. Next day, he has sent rs. 1000/- and called me and raised some amount from the previous quote. Today, i said the quote is still lower than other places. To cancel my deal, i was asked to pay a penalty of rs. 5000. Why was i not told about the penalty before? Why would you say you need documents to talk to your superior and confirm the deal without consulting me? I'm not ready to pay the penalty. I'm going to the consumer court.

I have purchased a renault kwid car from cars24.com on 16th march 2019. As per the car condition and as per renault service center executives the car is accidentally damaged and repaired outside. The work done from outside in the car - welding, denting, penting, dashboard replacement, excel damage etc. As of now the car is in service center and the cost of repair, they told me is 50000 rs.
I don’t want to keep this car with me now.

I need your help in this regards.

The details are-
Car - renault kwid
Model - 2016 white
Registration no - hr51bv9966
Token date - 16th march 2019
Delivery date - 16th march 2019
Listed in website - 23rd feb 2019
First time seen in website - 15th march 2019
Mob no of buyer - [protected]
Your full name - manoj jain
Contact number - [protected]
Location - gurgaon
Query/concern - recieved accidental car on 16 th march 2019

Dear cars24

My client company nachi precision tool india private limited having its registered office at 179, sector-4 imt manesar, gurgaon - 122050 had sold honda accord bearing registration no. Hr26aa2830 on 12th dec, 2018. I visited with nachi authorised representative at your branch office at iocl, haryana agro fuel station, anamika enclave, sector 14, gurugram, haryana 122001.

All the documents were signed, formalities were complied and we conveyed to cars24 executive that our company had merged with other company as per the court / nclt order, so the name of our company has been changed, so all the assets and properties which were in older name are in the process of name change, so the moment we will receive r. C. For this car with new name from the rto, we will hand over the same.

In pursuance to this cars24 kept rs. 5, 000/- as security amount till the rc is being handed over. On feb 01, 2019 we received a call from cars24, they said "sir we want some documents to be signed again".

We replied that all the formalities were complied in front of your executive at your office, now why you are asking for the documents to be signed again.

Cars24 requested and we agreed. Thereafter by february end we received rc for honda accord through rto.

In march first week i called mr. Saurabh (Employee cars24) and i told to him that rc has been received. He said you have to visit our branch and submit the same and you will get your remaining amount.

I personally visited cars24 branch office and submited the rc to mr. Woolmer (Employee cars24) and he said that your remaining amount will be transferred within 4-5 days.

After almost one week i called them but the call was not answered neither by saurabh and nor by the other concerned person.

On next day, i again called to saurabh and he said now we cannot transfer, than i replied what are you taking about, i have an written evidence in which you have duly conveyed that submit the rc and get the balance amount of rs. 5, 000/-. He said raise the complain.

This shows the cars24 good corporate governance practice. I raised my complain at customer care, but till now no solution has been provided.

Therefore, you are requested to transfer the balance amount of rs. 5, 000/- urgently.

Regards
Adv. Aman arora
Acs, b.com, ll. B.
Hh. [protected] / [protected]

I have sold my fiat palio stile sdx 1.3 to car24 pune. The deal was finalized @69k and opted for instant payment. Car has been picked up on 22nd feb19 that is again due to delay by their car pick up team and rs. 500/- delay charges levied on me. Again there was payment of rs.58k and that is not paid yet. Rs.10k to be paid by cars24 after rto process and that is fine. Now i need rs. 1000/- plus rs. 5000/- as delay in crediting payment from car24.
I feel this is fraud and cheating

These Car 24 sales team keep calling me everyday at 7-10 days. I already told these ### that I never ever booked any appointment still getting calls. Moreover these guys not even aware at which place I am residing at times I get call from Delhi, Gujarat Ahmedabad that please visit our showroom.
I already made complaint with Car24 couple of times but no one bothered to work on my request.

My self tejasvi bhagwatilal jain i selled my car mahindra scorpio mh48aw1375 on 23/02/2019 with my id no [protected] on valuation of 745000 with cutting 5000 commission they final my amount 74000 difference amount +noc security amount i have transferred to cars 24 kotak mahindra account amount of 76400 as said till date they have not clear my bank loan and car have selled by them if my ecs on 5/3/2019 and return from bank all responsibility will be of cars 24 and i have to go to court with fraud with us thanking you

Appointment id [protected]. Have sold hyundai accent 2003 model in july 2018 & rc ownership transfer email also received in aug-2018. Since than no phone calls from their team weather chassis number plate arrived or not. When visited personal twice (Feb-2019) in thakur complex, kandivali east, mumbai, they have misplaced somewhere and unable to locate the some. Even repeated email complain in feb-2019 has not resolved the matter. Realities are different then highlighted good on tv channels.

I sold my car through cars24 on16-jan-2019 and i am still waiting to get full payment as agreed in the attached pdf.

Moreover, there has been no communication on email since 16-feb that my car has been sold via cars24. All communications have been happening through so called "whatsapp" messages only and that too after multiple follow ups with executive.

It has been more than a month now that i have been waiting for the money and now i am tired of following up with cars24 executives without getting satisfactory response.

Cars24 promise of "instant payment and free rc transfer" looks like is a false advertisement and my case is a good example of such false commitment which is not good for consumers.

Please expedite the payment process without any further delay.

I had gone to nashik’s cars24 very bad service. I took the appoiment at 4pm they made me wait till 5:30 around then inspected the car and still they expected me to wait after inspection of the car, so they gave me option that they will call me in half hr it’s been now more then 26hr still no call i made the call to company helpline number they said wait for more 24-48 hrs they will call u or visit the store which i had been they will give u the price immediately. Alredy wasted a loot of time and diesel for it, listed intrested now to sell at cars24 these is the situation before selling the car what these company must be doing after selling the car i hate the waste of time i had to go throw..
They should just stop there advertise which says sell the car in one visit and all the #

Sir i have deposited the amount in company's virtual account of cars24 i. E [protected] hdfc bank & dealer code is 59165 arihant car bazar jodhpur rs 774000 and 5000 already in my account total amount is 779000 from which i have taken a car maruti 800 of rs 64000 balance amount is 715000 from which your cars24 has debited 10000 from my cars24 account on 18 february 2019 and also 705000 debited on 19 february 2019.in account summary the message is written that withdrawal - to my bank account but both the respective amount has not been credited in my given account details to the cars24 till date the dta agent is rahul sharma from vaishali nagar jaipur cars24 branch so please solve my problem as soon as possible

Complain regarding cars24 service.
Cars 24 says to people for instant processing. But it is wrong information. They are not completed their work timely. Also not to say what is the time period of customer complain. I sold my old car on 15 feb 2019. But 4 days later they are not take any action for that. Also raise a customer complain. Still the time they are saying different different problems.

Hi recently I went to cars24 branch at hbr Bangalore to sell my Hyundai Accent car. As usual they will explain you all the Process and will make u wait. Later the car inspection person will come take it for a test drive and will check the car and will take u back to the office and make wait for 2hours and will tell that online Bidding is going on we will get u THE BEST price. After waiting for nearly 2 to 3 hours They call me and told the bidding is over and they told me we can offer u 30 Thousand Where as I maintainted my car cleanly. And later they called me and gave me ### reasons like my car was repainted there are issues with the engine that’s y we are offering you that price. So please people my sincere request don’t go to any cars24 people or their company. To sell ur car It’s all just fake. Even i[censored]r car is company maintained they will give u a ### price. This was my worst experience with cars24 Bangalore branch HBR

Had visited u in pune after an appt for sale of vw vento auto which was less than 5 yrs old. After wasting my time for over an hour in various inspections, got a call from the office regretting the sale as no customers were found.
U claim to be one of the best in ur line by giving vide publicity on tv, radio etc but regret to say that according to me u have failed miserably. A friend of mine too had a similiar experience. I was warned by him not to approach u but still i did. I do not know how many unsatisfied customers u have who may not have complained.in this i can see 136 complaints have already been launched.
I hope this complaint is brought to the notice of the founders-mr agarwal n mr chopra so that they know the feedback from the public.

We visited car24 office in mumbai office where they taken cheque and other documents like pan from my father in low who visited to sell his car but one of employee used that cheque to withdrawal amount with the use of pan number,
We went bank to investigate this surprise withdrawal then we come to know by cctv and that cheque is used which was taken by car24 office employee

We have cctv and much more evidence where we can proof that fraud was done by car24 employees, for personal information will display on evidence that's why we are not uploading information on this portal

Contact me on [protected]@yahoo.co.in

There are various hidden details which the customers are not being informed, i was about to sell my car when i came across the fact while signing the papers that the price quoted to me is with my car insurance, and when i confronted the same with mr. Anand jha (Employee) he started arguing on phone call and cancelled the deal saying "i have sold 3 lakh cars and now we also do not want to buy". When i reached their branch for my signed documents the branch manager and another employee said they will try to convince the channel partner but were not able to and were not able to provide us the previous quoted amount of my car. So we asked for our documents from mr. Anand jha, while he did not let us see the papers and immediately tore them and gave it to us when we were trying to see the papers he tried snatching papers from my hand which is complete harassment as well as very rude on his part. I reverted the amount of inr 1000 at the same time but after all this i am now receiving a message to give cancellation fees of inr 5000/- to cars24. I do not understand that the deal is cancelled from your end then why am i liable to pay you.