CARS24 Services Complaints & Reviews

As in the website my car has given price from near about 3.5 to 4.02 and for the price i took a appointment in gachibowli hyderabad branch... After inspecting my car they are saying we can offer you 2.2 and also they are saying that your car is repainted... I can take your person to showroom also if it is really repainted or not... And at last they are saying the car is in excellent condition... Why the cars24 persons are cheating the customers and also wasting the valuable time... Please answer to my question or else iam going to file a case also.. As u people are cheated me by giving false prices in the online..

I have sold my Hyundai I10 Magna car to cars24 at Bengaluru, Indiranagar branch on 3rd Jun 2018.Though it is less bidding (30% less to market value) since they promised me, ownership transfer will be done within 90 days and all other process is hassle free.Its been 240 days now, no ownership transfer certification or rto is received. I have been chasing with cars24 support team and branch manager from Oct 2018, by email and phone.They never responded phone call.Responded to few emails saying it will done in 2 weeks and its counting.Also they hàve mentioned car is covered with insurance policy by cars24 and any liability is owned by them.Not sure under which motor policy act, how long they can hold the car without selling or giving current status and who is ombuds person.your immediate àction is appreciated.

I have handed over my car hyundai x cent to car 24 at jaipur center on 21-aug-18 and during this transaction i got the commitment from car24 team of rc transfer within 90 days but after 5 months still i am doing followup with team and they have no proper response on it.

For the same lot of followup has been done with jaipur team.

Appointment id : [protected]

Hi,

I sold my car nissan terreno hr 26 cd 5860 to cars24 at the indirapuram branch. There is a loan on the car hence cars24 deducted the loan amount as per the loan foreclosure certificate and paid the rest of the amount to my bank account. Its beenore than 2 weeks and the payment to my loan account has still not been made, this is after me giving all the details. Now the staff is not taking any ownership or answering any of my questions. Kindly look into the same as my emis will continue to get debited and i am still waiting for the complete payment to be made.

Regards,
Nitin

I am rakesh kumar and i have sold my car 1.5 month back in faridabad branch. Car number is hr51bc0075. I got partial amount but till now i did not get my balance amount of 25000 in my account. I was told that it will deposit in my account 7days. Nobody is picking phone also. Requesting car24 to resolve this issue asap bcz it is already too late. Thnx.

Hi,

I sold my nissan micra car dl11 ca 3446 in november 2018 and they said the amount of rs. 20000 will be hold by cars24 against an updated noc. They charged rs, 1000 as fees for getting the noc from bank and said the amount will be credited to your bank within 1 week. As per your officials you have already procured the noc but i have not received my remaining amount. May i know why??

Kindly release the amount asap.

Regards
Shashank agarwal
[protected]

I had sold my ford fiesta to cars24, kharadi, pune branch for rs. 83000.
They have deposited rs.1000 in my account in 2 hr. And said that remaining amount will be credited in 48 hrs. But now it has been 15 days i havenot got any amount.
On raising complaint with customer care twice, there had been no action on it. Only ticket is raised and it is resolved after 4-5 days without any resolution. On contacting the kharadi branch, the reprentative told me that there was mistake from their technician and the dealer who had got the bid is refusing to buy the car.
On multiple follow ups, they are now saying that my deal will have to be cancelled and they will handover my car. I have refused for their solution and i am going in consumer court against them.
Cars24 is a complete fraud company and there are many cases where they are fooling customers. Dont ever go to cars24.

Hi this kandasamy i'm a dealer dealer from tamilnadu actually i send one rtgs to wrong account number last fight last 10 days i am trying to connect your that account also our cars 24 one of the dealer. I'm also give complaints to sale executive mr. Javeed he also forward to some his hierarchies. But now also i didn't get any reply from your side. Kindly contact me my contact number[protected]. Raise the complain to tollfree and mail to car24 also but no one didn't reply me now also.

Dear sir,
My name is vishal saluja and i sold a silver hyundai accent dl 4cr 6866 to your janak puri branch. The agreed price with your staff was rs. 27000 net to be transferred to my account. I live in dubai and have been following up with mr arjun sreedharan from the corporate office. Now i see that only rs. 24500.00 has been transferred to my account. We still have no proof or any documents provided by arjun. He lied to us saying that he will courier the original documents to the registered address and still haven't received them. Car was taken on the 11/12/2018 and today after 15 days we have not received the complete money and no documents. We would like you take strict action on this and give our sale documents and balance money. My mobile number [protected] and email is [protected]@yahoo.com.

Hi i had gone to cars24 kandivali east mumbai a week back to have my ford figo petrol inspected for sale. They inspected the car and put it up for auction. Offered me a price of 1.18lacs which was the lowest offering from any vendor who had seen my vehicle. Obviously i was not interested as the price was below expectation and i walked out. Received a call from their mumbai regional office asking me the reason for backing out and i was blunt enough to tell them that their prices are surly not the best and to not misguide customers by advertising the same. The lady who called me asked me my expectation and i told her 1.50lacs. She told me that she will get back after 2-3 days and called me up yesterday 21-12-18.
I was delighted when she told me that cars24 is offering me a price of 1.43 lacs all inclusive of transfers etc and will charge me 1k as service charge which i agreed to. She took all my details again on whats app (Pan/aadhar/car docs) and offered to transfer a token amount to my account in some time.
Later again got a call from her and was told that as my car was on loan previously and the noc (Validity 3 months) has expired and i have not transferred the rc to my name but still hypothecated to the bank i will need to ask the bank to issue a new one and submit the same which i confirmed after speaking with the bank. She again informed me that an amount of 5k will be kept on hold from the final payment i was ok with then again got a call and the security amount went up to 10k and then 25k which i said if i get in written was ok with.
In the morning today she again called and told me that the internal process has a change and only after cars24 ho gives a go ahead with all clearences in place within 48 hours will the entire amount of 1.42lacs be transferred but i will have to submit all documents and the car to them. This was astonishing and i told her that any customer is not crazy to do this without any payments. After discussing for a few minutes her senior ankit came on line and repeated the same thing and i responded by saying if the processes of a company can change three times since yesterday how do they want to gain a customers trust.
Really sorry to say i found this to be very weird and untrustworthy.
After going through so much the deal got cancelled and time wasted.

I work for one of the largest companies in india and our business only strives on trust and faith and all our processes defined very transparently for the customer.

Need cars 24 management to look into this and have corrected, come back to me with a solution and also compensate me for loss of time and mental agony.
Thanks
Dhruv

Hi,
I sold my car as scrap on the advice of the Cars24 person at Vashi office.
After somedays i was supposed to get my car chasis# plate so i can go to RTO and complete the formality of scrapping my car.
I have tried calling their customer care as well as emailed to the people who dealt with me at this center. But they don't even bother to respond to atleast suggests when will i get it.
Their customer support is more interested in taking the feedback for the service but when you ask them to help with issue I am facing they just give false promises of calling back.

Also nowhere on the sales document given to me mentions it that I have sold my car as scrap to them. Not sure if it will create issues at the RTO when I go for completing the formalities.

The company seems to be more interested in giving TV ads but going poor in customer service..specially once you have sold your car to them.

Dated:6 December 2018
Appointment ID:[protected]

Really bad experience when it comes to follow up on deals done with them. :(

I sold by hyndai eon car. My appointment is [protected]. I was told that money would be transferred instantly with a deduction of 1000rs then i was told that it will be a deffered payment and it will be credited with in 24 hrs. Till now there is no payment made and i submitted all my documents. Agent tarun and ankit from janak puri branch told me sir it is a very smooth process.. First of all the price was not gud but still i agreed and second they told me money would be in ur account instantly and then they told me by the end of the day it will be credited... Fake promises

I'm a channel partner of car's 24 with i'd 58960 who bought a swift car from car's 24 auction with appt id [protected] which has serious issues of rust underneath the driver and passenger seat's rear seat, underneath of dashboard which is a pure sign of flooded vehicle.
It has auctioned as non flooded vehicle i found this after getting delivery. I have raised complaint in various ways with your staffs and call centre which they are not accepting my queries. I left the car at car's 24 chennai velachery yard with documents. I need justice. Hope i will get it from the concern.
Thanks
Uma mageshwaran
[protected]

One of the worst service provider, they are basically cheater because they wont give you estimated price given on their own website and there people told us that they will give more than estimated.

I reached there after drive 300+ kms from my city to ahmedabad naroda branch, they took my three hours and tell me that price will give you tomorrow between 11 to 11.30 am (Mr. Parvez).

And i returned to my town, but next day there is no call from branch, than i called to cars24 and told story, than after one hour i received call from mr. Parvez and he told me what is you expectation? I told him that on you website its 12.23 lac, but i can comfortable between 10.5 to 11 lac. He told me he will call me after an hour but no call till days end.

Then next day i again call to customer care and told my concern, and same after 1 hrs mr. Parvez call me and give the price which is 50% lesser than given price, where no one can sell.

Even i received 10.75 lacs on olx locally.

They are really cheaters and waisting of time.

Please don't go there and if you have a car at more than 2 lac value, i think they cant handle more than two lac value.

Very baaaaaddddd experience, they are pathetic, lair, and irresponsive.

Please dont go.

Sell on olx, best platform to sell. Everything without any hassle.

Cars24 just harassing peoples.

Bad bad bad bad.

I had deal with car24 wherein they finalise the deal for rs /-163000 . Since I had an outstanding loan of rs 168489/- they said they will hold amt of rs 20000/- and I need to pay difference amount of approx rs 31000 and balance payment will made by car24 to Magma finance.
I made the payment next and it's been 1 month car24 has not made the payment. Twice they said they made the payment but still payment not received by Magma and also they are responding very late due to which my credit rating is hampered and Magma has taken my car and money and still not made the payment.

Hi, i sold my car ka06m9631 to cars 24 on 10th november 2018 and delivered the car on 15th november 2018 with a late delivery charge of 1000 inr.
Now the payment was supposed to be made by 17th november 2018 as i had opted for deferred payment, which cars24 had agreed to do so within 48 hours.
But the payment was made only on 19th november 2018.
I had a standing instruction setup assuming the payment would be made by cars 24, which failed and i had to cut a sorry figure to my payee.

Why is late delivery of car charged and not the late payment?? I need a compensation for this issue caused by cars 24.

I sold my car (Maruti ritz) to cars 24, mumbai goergaon branch on 18th february 2018. At the time of taking delivery of my car, i was promised by the sales executives (Including the one named suresh sen) that the transfer of ownership of the car will be done by cars24 within 60 days. They took my signatures on all rto related transfer papers on 18th february 2018 itself. It has now been more than 270 days and my car ownership has not been completed by them.

Despite my repeated follow up with the organization on below matter, my complaints seem to be falling on deaf ears.

I want cars24 to trasnsfer car ownership from my name asap.

Appointment id : [protected]

Cars24 has been a really poor experience today at the indirapuram branch. We spent the entire day trying to get the car valuated - got a price that was definitely not competitive but still agreed since we were in a hurry to sell. After completing all paper work (Even giving sales invoice) the staff tel us they can’t honour the price quoted to us as the dealer backed out!!! Now they can only offer about 30000 lesser. This when their valuation is supposed to be valid for 24 hours. And why should it be the customers problem if they do not have a way to get a dealer to honour his bid? And if they can’t why do they tell the customer that the valuation is valid for 24 hours?? Just so unprofessional - after a full day of being taken for a ride, staff just shrug and say they can do nothing and i have to accept 30k lesser or walk out. I decided to walk out. It’s not about the money as much as it is about the ethic you would expect a company to demonstrate. Worst experience ever!

My dealer id. Has been blocked for the last five days and no any response from your side or even the from my rm. Mr. Neeraj bisht (Mumbai branch – ghatkopar), even though after me calling him asking for the response sent to him with all proof.
The reason shown while me placing the bid shows it is blocked due to rc not being uploaded of the previous vehicles, whereas nothing pending from our end as shown in app also.
Writing on this platform with full unpleasant situation as this has been the second time, the first time it took more than 25 days to resolve.
My dealer id – 21982 (Shaga auto co.)

Hi,

I had been to cars 24 yesterday evening. They did a 45 min check up. And said in 24 min u will get ur quote. But after 5 min he said not much bidders so tomorrow morning he will say be at 10:30. At 10:00 i got a call from another seller (Third party with whom i checked the car price earlier) telling me that he already knows i took the car24 checkup yesterday and he knows the price what cars 24 is going to offer.
That surprised me that how a third party knows the price bidding that happens within cars 24.
Later after repeated calls to cars 24 at 2pm i hear from cars 24 the same price the third party had booked with me.
What a breach a trust and cheating.

I read lot of reviews earlier but this seriously is my own experience.
I had put complaint to cars24 and lets see what they do.

Above all they take 45 min check up and share a price that a car mechanic just takes 5 min and share u a price. How much ironic is this.

And believe me the car driver from cars 24 who drove was horrible. Its want more than half a km and i felt if he had driven my car for more than 2 km my car would have completly gone to scrap.