CARS24 Services Complaints & Reviews

Dear sir,

I satti balaji reddy appointment id [protected], sold my old maruti 800 car to car24 for rs 16965/- dated 25 oct 18.in which car24 transferred rs 1000/- on 26 oct 18 at 13:34 hrs as a token amount through imps payment mode (Req id 231942) and same amount credited in my bank account.
Again car24 transferred rs 15965/- dated 26 oct 18 at 18:35 hrs as delivery amount through imps payment mode (Req id 231945), but till date rs 15965 has not been credited in my account.

Kindly let me know what is the reason rs 15965/- has not been credited in my bank account. Take necessary action and credit my rs 15965 in my account as soon as possible. [protected]@yahoo.co.in

Hello
I have visited cars24 show room in nagarabhavi in bangalore on 30-oct-2014 at 330 pm for my car insoextion
I took my hyundai creata car i want to sell for inspection after taking appointment
They have checked cat and test drive and sarisified and said it was in excellent condition
Will put up for auction and after receiving quote will inform me
Asked me to wait it may take min 30 min or more
Since i have a to catch a train could not stay and asked them to call me to inform the next steps
No call received so far
I have called multiple times the toll free number they said they will get back with 48 hours and so far no message
Not sure if you people are inetersted or not
If you have any clarifications could have asked me
If not interested for any reason could have told me
If there is any issue could have contacted
Please let me know if interested or not
Else, i will sell through others
Appreciate your reply

I had really bad time with cars 24. They make all false promises. They told me that my deal will be locked the moment i decide and they will make token payment. It did not happen for a day. The customer representative deepak was execeptionally bad. He kept promising everything without even knowing whether that was possible or not. First of all he kept telling my wife that we should not go to any other dealer because they cheat. Then he told me that if i opt for "instant payment" i will get the money within one hour of handing over the car. I opted for it and paid rs 1, 000 extra - its been 36 hours and i am yet to receive the money. He suddently vanished and stopped taking calls. With no option left, i called customer service, they had no solution to offer and said will revert to me. Its more than 24 hours since anyone has reverted. My money still remains unpaid. Pathetic. Will never go to them again.

After token the delivery not been taken by iocl gurgaon branch, and suggested me to cancel the deal, because of the staff shifted to another branch and related documents submitted by me has not been available in iocl branch.

Now i got the mail to return the token amount within 2 days, what a professionalism.

The complaint was registered by me on 24 oct-18 and no any action taken till date by concerns of cars24.

Home inspection was done for my car and i was charged rs.199/
When asked for a receipt, the rep said its all online, and you will get an sms.
I was informed within 2-3 hours, i will get a quote.
But, i did not get any call. I called back the rep number of times, he never answered the phone.
I called the cars24 customer care 3 times, they said someone will call and resolve it.
But i did not receive any call
This home inspection is a pure scam.
They are just making money out of it.

Hi,

I had purchased used car maruti ertiga dl2cap 4457 from cars24 vasant kunj branch in the month of august. I made full payment and was told to me that rc will be transferred to our name within 45 days.

Since, i have been in regular touch with cars24 team and spoken to different-2 spoc. But nothing is favouring me. They have been giving me false assurance.

However, today and yesterday i wrote email to [protected]@cars24.com but no response received from cars24 office. It seems that they are not giving exact status to the customer. They are just playing with their commitments.

In addition to this, today i called to customer care and customer care put my call on hold more than 10 mins. I waited more than 10 mins but they didn't turned up again in the call.

Please suggest if leagal notice is fine ttake strict action. So that they will provide the correct information to customer.

Regards,
Yogesh

I have sold my car to cars24 on july 5th 2018. (Appt Id : [protected]) Till date (23th oct) i have not received any update from them about rc. When i inquire about my car status they said it will take upto 90 days.
I contacted them several times but they are saying RC transfer is under process. (which we can see on website also) First agent tell me it will take 90 days for RC transfer. After completion of 90 days he says it will take 120 days. Today i called customer care agent he says it may take upto 180 days to transfer the RC. They have no solution for delay in RC Transfer.
I am not getting any response from the local agent at Jaipur where i sold my Car.
This company is cheating people with high promises. They take at least 5 hours to complete the sales process but lie that they can do it in 30 min.
I will never recommend cars24 in future. Worst experience of selling my car better to sale on olx.

Dear sir/ma'am,
I am mr. Vipul giri i had sold my car to cars 24 swargate pune camp branch pune in may month of 2018. But still car is on my name rc has not been transfered to other party. Can you please look into this issue and get this done asap?

My car deatails:

Car make: hyundai
Car model: i2o asta diesel
Car number: mh 14 df 0414

Thanks & regards,
Vipul giri
+91-[protected]

Hello,

Had booked an appointment for car inspection on 19th oct at 6 pm. On the same day i was getting the reminder call and even text messages and finally got the msg at 5pm that within 1 hour cars 24 executive vl reach. But very disappointed to say that when i called the cars 24 customer care he was saying that due the 19th oct is holiday on the occasion of dussehra, the executive can’t come.

Really don’t know what say on this. If it’s holiday then how come my appointment is confirmed and what the text messages and the phone calls which i have received as the reminders.

Please look into this issue so that no one suffers in future and i want an explanation why it has happened because cars 24 has spoiled my day.

I hv sold my tata tiago car on 18.10.18 to kalyan branch. I have submitted all papers and my car to them. I need urgent payment so they charge me rs 1000 extra for instant payment but still now i have not received any payment from cars24. I have only received sms that your payment is credited in your bank on 18.10.2018. I have call help line numbers twice but they say u will get call back from our team. Still no call back no money nothing. It's my mistake i blindly trust cars24 and did not check with my bank that amount is got credited or not.

Sold my hyundai i10 mangna to car24, banaglore branch

Address: 2nd floor, 363/4, krishna arcade, near meenakshi mall, hulimayu pai layout, bannerghata main road above hdfc bank opposite chaitanya techno school, bengaluru, karnataka 560076, india

In mid of may 2018.

Its been now 5 months, and i've still not got rc book transfer.

When i mailed them, they said the car is already been sold :
And that it will take 45 days.
=
"cars24 support
To:
Abhishek roshan

4 sep at 6:40 am

Dear mr. Roshan,

Thank you for writing to cars24.

We would like to express our deepest regret for the inconvenience caused to you. Vehicle has been sold to end buyer and it will take near about 45 days for ownership transfer. We request you to be patient. We will definitely update you once the updated rc has been received by us.

We hope this experience will not dilute our relationship and that you will allow us to rebuild your confidence in us. We have also forwarded your complaint to our concerned department and will get back to you as soon as possible.

Please contact us via phone at[protected] or write back to us for any further assistance.

Your case reference number is 12089.

Happy to help,
Team cars24

Contact
Cars24 helpline number :[protected] am to 7 pm monday to sunday)
E-mail : [protected]@cars24.com
Website : www.cars24.com

Registered office
Cars24 services pvt ltd, plot no-120, industrial area, sector-44, gurgaon 122002
=

Its been more than 45 days for sure, and when i mailed them 4 days back, they didn't revert, looks like they stopped revering to mails.

This is not a good services expected out of car24.

Regards
Abhishek

I have sold my car to cars24 on july 4th 2018. Till date (12th oct) i have not received any update from them about rc. When i sent an inquiry about the status in august they said i need to wait for atleast 90 days. A week back i sent them another query but have not received any response. I am frustrated the way they are handling my case.

Right now i have no clue about my car. I need full details about rc transfer. I need them to close this case asap.

This company is full of marketing and its cheating people with high promises. They take atleast 3 hours to complete the sales process but lie that they can do it in 30 min. The sales person always maintained the rc transfer process will be done in 25 days but the customer care does not have any time frame.

Moreover they charged me 1500 late fee during the transaction which i should not be. I have clearly told the sales guys that i will be in a position to handover the car after 5 days from the date. They talk reassuringly about managing to waive late fees but later blame the system for the late fees without any accountability. Looks like they are all nicely trained to cheat customers.

I will never ever recommend cars24 in future. Don't fall for marketing gimmicks. Not a good company

I have sold my car to cars24 on 4th august 2018. An amount 20000 was kept on hold for rc transfer. Even after two months no response from company. Further, the executives are not responding to my calls. I made several calls to customer care, but i got only assurance and no actions. I have submitted whatever the documents requested and signed the necessary documents for rc transfers. Request to solve the issue.

Hi team,

I have sold my car mh14dt0853 in cars 24 hinjewadi branch on 10th september 2018. Appointment id: [protected]. Bhagyashree was the executive at that time. I got the all the amount except rs.20000/- which was held back for noc. I have send the noc and form 35 to cars 24 hinjewadi branch and the same has been received by the executive on 8th oct 2018 and she has processed it. She mentioned that the process is completed and the amount should be credited to my account on 9th oct 2018.

I have been calling the branch and the excecutive but no response from them since yesterday. Today also there is no response. I have not got the amount in my bank till now. Now i got a automatic mail saying that to submit noc in 3 days other wise the rs. 20000/- will be forfeited.

I have already sent the noc and the same has been received by the branch. I feel cheated now i am not sure where my amount is and also no one is responding. I also called the customer service but they took the complaint and after that no response.

Please help me on this other wise i will have to go with legal way that will ruin the company reputation. I believe cars 24 is reputed and customer friendly. I believe they should not break trust of someone. I had personal commitments with that amount yesterday but the executive just bluffed.

Please help me on this.

Regards,
Vinay sharma

Hi - i have sold my vehicle honda civic - mh01 va 9610 at cars 24 pune pimri chinchwad branch in the month of july however still my car is not transferred.

I have been following it up with cars 24 pimpri chinchwad branch for a long time however there is always false commitment is given.

Car sold on 7-7-2018
Cars 24 - pimpri chinchwad branch

I need the transfer of name on the car

From saggu motors
Sir,
We won bid of subject car (Wagon r 2005). We deposited the required amount but three days passed but the car is not delivered to us. (We paid the delivery charges). We have been trying hard to contact the concerned persons via phone calls but no body is picking the phone namely mr akash srivastava, mr jason n madam sonam. Now at about 3.00pm we could able to contact to mr jason. He informed us that car could not be delivered because car is not in running condition starter is not working.in bid/documents it's not mentioned. Now he says come and get the delivery of car or deposit rs 2400/- and get the delivery of car at our door step by crane. Now my question is that nothing is mentioned in the bid that car is not in running condition or starter is not working then why should we pay the crane charges? It is just misleading and loot.

Hi, i got my can evaluated but now i'm not interested in selling my car. I got 1000 rupees token amount.

But now to cancel the deal they are asking me 10k which is not fare. I wasn't told about the cancellation procedure before. This is fraudulent activity.

I spoke with the executive but they are not willing to co-operate. I told them i'll go to consumer court /legal but they said i can do whatever i want. br...

I have sell my car i10 thru your representative mr. Aziz from gurgaon and delivery of the car was given on 03.10.2018 at your vaishali nagar branch to sh. Ajay singh. As per terms the payment is to be received by me within 48 hours and no payment received till now. Moreover mr. Aziz is neither picking up the mobile nor give any reply to my msg sent to his number thru whatsapp today. Finally i lodged a complaint to your toll free number and the ticket number is 21257 dated 05.10.2018 at 18.40 hrs and the person contacted is sh. Vikram. Now please credit the balance amount of rs.2.21lac immediately along with delayed interest @18% till the payment is actually actually credited in my a/c. Sh. Vikram has assured me that he has raised my concern to the team and resolve this issues immediately. Please reply me immediately.

Rgds
Manjuka barua

Today dat is 5 oct 2018 i had a cars 24 appointment of my car to be check. But no one has responded to me since morning. So i called up the customer service of cars 24 they gave me one number of mr. Abhijeet and said that he will confirm whether who and when is coming to my place for checkup. I called him immidiaetly but he is not picking up the call. So please help.
My contact no.[protected]
Rohit mhatre

Sir,

I praveen nischal my register mobile number is [protected] yesterday i visited at car24 branch with my appointment at 3 pm, after reaching the branch at 2:45 pm person took my application id and marked as checked in system, after few time when i asked for my car for inspection people said i have to wait for 1.5 hour after that number will come and when i told him that i have an appointment at 3 pm he said that their is long que in between so what is benefit of taking appointment day before and wasting our time with car24 i will never recommend to any one about this.