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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com
3.2
Updated: Aug 12, 2023
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67
zara order payment
17
money deducted while shopping online on zara app but order showing payment pending
9
money debited from bank account but order not received by zara

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Need refund immediately for failed order
No refund processed
please refund my balance

Citrus Payment Solutions reviews & complaints page 6

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C
chavi sood
Dec 14, 2021
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Payment not received for a product charged

I had placed an order to ZARA on the 8th Dec and the money was deducted for the same but the order was canceled by the brand pretty soon. I asked the CC to refund the money they said it will be done in the next 10 days or so or I'll have to file a chargeback. Suggest you to kindly help with the same...
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G
Gargi Baluni
Dec 13, 2021
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Zara Payment Failed, Credit not reversed

I placed an order on Zara app on December 13, 2021 and had paid an amount of ₹5, 470 through UPI and the payment gateway was Citrus Payment.
My payment was successful through my bank but the citrus payment gateway showed payment not successful. You can find the order number here:
[protected] and in the screenshot.
Zara also shows pending payment.

The amount debited hasn’t been credited back till...
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Y
Yathin8118
from Hyderabad, Telangana
Dec 13, 2021
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Money deduction and no refund: T2112131755536820408466

Address: 316, 3rd Floor, Gala Commercial Complex, Dindayal Upadhyay Marg, Mulund West, Mumbai, Maharashtra 400080

My money has been deducted when I was shopping online through “zara app” and there’s no sign of any refund or any payment to the merchant. I request you to provide me a refund as soon as possible.

Transaction ID:

T2112131755536820408466...
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Y
Yathin8118
from Hyderabad, Telangana
Dec 13, 2021
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Money deduction and no refund

Address: 316, 3rd Floor, Gala Commercial Complex, Dindayal Upadhyay Marg, Mulund West, Mumbai, Maharashtra 400080, Hyderabad, Telangana

My money has been deducted in this private payment platform(citrus solution pvt ltd) when I was shopping online through Zara clothing app and there’s no sign of any refund or any payment in the Zara app. I hope they’ll resolve this problem as soon as possible...
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I
Iqhra Ajani
Dec 12, 2021
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Zara Failed payment order cancelled

I have made the payment but my order has been cancelled. Kindly refund the amount...
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P
pranavv29
from Mohali, Punjab
Dec 12, 2021
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Need my money asap

I was placing an order on zara india online on 12th december 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@oksbi and money got debited from my account but zara did not received the amount. Transaction id[protected]
So zara cancelled the order from their side as it keep pending
I haven’t...
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D
d p mahla
Dec 12, 2021
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Transaction Id. 052 11208 24305 341 GAMPAUPZ7 dt. 10/12/21 for Rs.1010/

The above payment for Water Bill of HSVP has not being reflected at destination even after two days .Though Payment was successful at bank but there seems to be server problem after that as the payment invoice was not generated .

Kindly look into for early resolution ....
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N
Nupur333
from Manipal, Karnataka
Dec 12, 2021
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Refund for cancelled order

Had placed an order on Zara on 11 December and the payment mode selected was UPI. I made the payment via GooglePay and gateway partner of zara is Citrus solutions PVT LTD. The money got debited from my account but I cancelled the order shortly after.
Now the order shows as cancelled but there is no mention of anything regarding the refund.
According to zara, they hadn't charged anything yet, and the amount deducted corresponds...
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R
Ravijha1234
Dec 10, 2021
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Need refund as soon as possible

I ordered a zara product through UPI via phonepe. My money was deducted but order is not showing as confirmed. Please return my money as soon as possible. Transactiod id: T2112091603006135397395
Zara order id: Nº [protected]...
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E
Ethan Kharpuri
Dec 9, 2021
Apr 20, 2022
This thread was updated on Apr 20, 2022
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Resolved

Zara clothes was ordered

I ordered a jacket from Zara through upi and the money got debited but the product was declined and failed .
Amount rs 5590
I need the refund asap...
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R
Ravijha1234
Dec 9, 2021
Apr 20, 2022
This thread was updated on Apr 20, 2022
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Resolved

My money is deducted but zara order not confirmed

I ordered a zara product through UPI via phonepe. My money was deducted but order is not showing as confirmed. Please return my money as soon as possible. Transactiod id: T2112091603006135397395
Zara order id: Nº [protected]...
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N
Nivino K Achumi
Dec 9, 2021
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Zara has not yet received my payment .

I have received a confirmation of payment by citrus payment solutions but Zara has not yet receive my payment...
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E
Eliza Techi Tara
Dec 7, 2021
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Refund as soon possible

Address: New Delhi Safdarjung enclave Arjun Nagar

I had placed an order on Zara on 6th
December 2021 & the payment mode selected
was UPI. I had made payment through
GooglePay & gateway partner of Zara is Citrus
Solutions Pvt. Ltd.
Now the payment is debited from my account but was not made through, payment was struck.
I request you to please refund my 1st payment made of 2, 990 As Soon As Possible...
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S
Shnaolid
Dec 7, 2021
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Refund due

I was placing an order on zara india online on the 6th December and used UPI as my payment method. I used paytm to pay the money as requested by citrus pay which zara uses. The money got debited from my account but transaction was failed on citrus pay website.
So zara kept my order on pending and i had to use my card. I haven’t been initiated any refund till now. So kindly take a look into it.
REF NO of the transaction is...
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D
Dlirus
from Amritsar, Punjab
Dec 6, 2021
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Haven't got my refund

Address: India

Hi there, I make an transaction for zara online order of rs.9570. but the order got cancelled after few minutes. It's been 7 days abd I haven't got my refund yet.
This is upi transaction I'd[protected].
this is order number of zara that got cancelled but got my money [protected].
Kind and regards...
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A
Aakash190
from Bhubaneswar, Odisha
Dec 5, 2021
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Payment got debited and it is still showing pending

I was in Zara shopping some accessories and when I chose the payment method for UPI it directed me to Paytm and pay citrus solutions and when the payment got debited and I came back to Zara I went to purchases and it was still showing payment pending I need a refund...
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A
Aabrol
from Ghaziabad, Uttar Pradesh
Dec 5, 2021
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Resolved

I'm complaining about the error committed by citrus payments

I placed an order on zara india online on 4th December 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending and order no. - [protected]
I would like...
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K
Kika Zhimo
Dec 4, 2021
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Product

Kindly Refund payment made through Zara app...
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K
Kika Zhimo
Dec 4, 2021
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Products purchased

Purchased product from Zara online store, payment mode was done through this CITRUS PAYMENT SOLUTION. But The product’s payment isn’t done yet. Why?...
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M
Mumni
from Pasighat, Arunachal Pradesh
Dec 3, 2021
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Resolved

Im complaining about online transaction

Ordered stuff from zara app money has been deducted already from my account but the purchased item status is showing pending....
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