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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com
3.2
Updated: Aug 12, 2023
Complaints 2969
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1777
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1192
Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍
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67
zara order payment
17
money deducted while shopping online on zara app but order showing payment pending
9
money debited from bank account but order not received by zara

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Need refund immediately for failed order
No refund processed
please refund my balance

Citrus Payment Solutions reviews & complaints page 9

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E
Esther Zonunsangi
Nov 14, 2021
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My complaint is not reviewed nor answered

Address: New Colony-1

I have issued my complaint regarding the refunded money not being in my account, citrus solutions haven’t reply nor review to my complaints yet!!! It’s already two nights! I will always raise an issue if i did not get back my money!...
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Shailesh Das
Nov 14, 2021
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Money deducted but payment not done

I have paid for BPSC, 600 rupee deducted from my account, but still bpsc saying to pay..

CITRUS reference no. genereted; [protected]

PLEASE RESOLVE THIS ISSUE WITHIN DAYS, I HAVE TO FILL FORM FOR BPSC BEFORE THE LAST DATE 19 NOV, 2021

PAYMENT RECEIPT ATTACHED WITH THIS COMPLAINT....
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A
Aatish Balaji
Nov 14, 2021
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Zara payment issue - amount debited

I was placing an order on zara india online on 14th November and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
br...
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B
Bhubhaskar
from Patna, Bihar
Nov 13, 2021
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Internet banking

On 4th Nov 2021 My money Rs 600 deducted but I was not able to fill my application form for
67th BPSC (REF-IGAMIXDVA8). After that I paid again Rs 600 for the same application to complete my application ( Ref-IGAMIXEFZ7). So Rs 600 should be refunded to my account....
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E
Esther Zonunsangi
Nov 12, 2021
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Money deducted but did not receive back the refunded money

Address: New Colony-1

I made an order tonight 12/11/2021 on zara app and i was paying via upi through phonepe the transaction id is T2111121905075100212606, the transaction was successful but it says that my order is a pending payment and it got cancelled! But i havent received my money back! My money 3080 has already been deducted from my account and is already reaching the citrus solutions account why don’t we get the refunded money if it is not reaching zara!please...
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Esther Zonunsangi
Nov 12, 2021
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Money deducted but it is shown as pending payment

Address: New Colony-1

I was placing an order from Zara app 12th November, 2021 and i was opted to pay via upi through phonepe, the transaction was successful and my money had also been deducted, but it says my order is a pending payment!The money has already been deducted from my account and is reaching the merchant bank account which is citrus solutions pvt ltd!why is it still shown as a pending payment???please resolve my issue as soon as possible!!!i cannot...
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A
aryan022
from Jodhpur, Rajasthan
Nov 12, 2021
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Refund not initiated after cancelling order from zara

I ordered an item from zara and payment was done via citrus payment, which was successful. But within an hour i cancelled the order. Till now i haven't gotten any info regarding refund initiation. Please tell me how quick the money would be refunded....
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A
aryan022
from Jodhpur, Rajasthan
Nov 12, 2021
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Regarding refund on zara order cancellation

I ordered an article from zara and payment was done via citrus payment, which was successful. But within an hour i cancelled the order. Till now i haven't gotten any info regarding refund initiation. Please tell me how quick the money would be refunded. Transaction proof is attached below....
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J
Jennifertigga
Nov 12, 2021
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Resolved

Zara order - amount deducted but not placed

I was purchasing 2items through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money 11, 580 got deducted but my order in the Zara app still shows payment pending and now got canceled. Kindly refund my money.
UPI Transaction id is[protected]....
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P
preeti53
from Mumbai, Maharashtra
Nov 11, 2021
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Zara Order- Amount deducted from account but order not placed

I was trying to place an order on Zara. I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money 2990 rupees got deducted but my order in the Zara app still shows payment pending. Kindly refund my money.
UPI Transaction id is[protected]...
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V
Vaishnavi Suresh Shinde
Nov 10, 2021
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ZARA payment failed but the amount has been deducted

Address: Nashik

Was purchasing a perfume online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of phone pay .My money 1290 rupees got deducted but my order in the Zara app still shows payment pending. Kindly refund my money.
UPI Transaction id is
T2111101823303096023609...
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Vaishnavi Suresh Shinde
Nov 10, 2021
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ZARA payment failed yet amount deducted.

Address: Nashik

I was purchasing a perfume online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money 1290 rupees got deducted but my order in the Zara app still shows payment pending. Kindly refund my money.
UPI Transaction id is
T2111101823303096023609...
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A
Akansha Vij
Nov 10, 2021
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Resolved

Refund pending on zara order

I ordered from zara online and paid through google pay. My amount for debited immediately but on zara app it showed payment pending, after a day the order got cancelled but my refund has not been initiated
Zara order no.- [protected]...
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S
Shubhangi Soni
Nov 10, 2021
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Money deducted insanely

Hello Citrus Team, I placed an order on Zara on 9th Nov for 2 products of which the total is Rs. 4780. I made the payment through the UPI option and the gpay. The whole amount has been deducted from my account, but the status of my zara order is still showing Pending as they did not receive the amount. Due to the exceeding time, they have canceled my order but my money has still not been refunded. I request you to refund the amount soon as...
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K
Khushi_chauhan_
Nov 8, 2021
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Im complaining about my refund not being initiated

I was placing an order on zara india online and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly...
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M
Manya1510
from Indore, Madhya Pradesh
Nov 7, 2021
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Resolved

Zara Payment Pending

I made a paytm upi payment to zara on the app today. The money was deducted from my bank account but it is not reflecting in the zara app where the status of the order is still Payment Pending. I humbly request you to look into the matter and kindly resolve it at the earliest.

Thanks...
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H
Harry77777
Nov 7, 2021
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I was placing an order on zara india online on 7th November for perfume and had opted for payment via upi. I then did the payment

Address: Sohna road ,sector 48 ,Gurgaon

I was placing an order on zara india online on 7th November for perfume and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.br...
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K
Kamakshi Ailawadi
Nov 6, 2021
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Zara order payment issue via Citrus Payment Solutions

I was ordering from Zara app which took me to Citrus website as i opted for UPi payment method. As i filled my UPI id and it redirected me a link that was sent by a message to confirm payment. I confirmed it and the money got deducted from my bank account but on citrus website it showed transaction was unsuccessful. I want my money back, please help me ....
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S
sai agal
Nov 6, 2021
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Tax amount not credited to GHMC

To
Citrus solutions

My name is sailesh

I have made an payment to pay property tax through GHMC website ..

I have paid an amount of rs 32686 using Google pay and it went through citrus solutions Pty ltd.. and the amount has been debited from my account..
But it still shows the property tax pending in GHMC website..

The transaction details are;

Amount paid:...
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V
varda66
from Noida, Uttar Pradesh
Nov 6, 2021
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Money Debited from Account (Google Pay)

I placed an order via Zara app. Rs 4780 was debited from my account via Google pay but not reflected on the Zara app....
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