Comments
I strongly agree with you..they have a very poor service. They never pick up the phone..
Reply
Hi All,
I do agree there service is not upto the mark, however I have not faced problems from there side. I am availing there service since June 08. I have called them up about 5-6 times. Once In South Ex, rest all in Noida. They turned up in about 40 mins. from the time i called up.
I call up on this number[protected].
Regards,
Abhishek
I do agree there service is not upto the mark, however I have not faced problems from there side. I am availing there service since June 08. I have called them up about 5-6 times. Once In South Ex, rest all in Noida. They turned up in about 40 mins. from the time i called up.
I call up on this number[protected].
Regards,
Abhishek
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Dear all
Let me explain the problems I faced in getting the services from cross roads.
I was on way to Sonepat on 27Th February 2009. My car, under reference, got some problem and I thought to take your help. I tried at 3:01 pm. When I was at Ghewra Mor (Delhi) on NH24. I was given the assurance that the technician will reach to me in 10 minutes. When the engineer didn’t reach in due time, I again contacted and I was given the same reply of 10 minutes. Third time, when I contacted, I was told that the technician is having lunch and would be available in another 10 minutes. Failing which I again contacted and I was given the contact number of the technician. When I contacted the technician, he showed his inability to come in less than 30 minutes. It was already 4:00 pm and I was getting late to meet my commitments. Then I contacted the help line and asked not to send any technician and I got my vehicle functional on my own after spending a handsome amount.
My point of telling this history is just to show my concern about your deficiency in services, and I want my money back though I wish to claim the damage I had because of your deficiency in services. But at I don’t find any reason to continue with services as I don’t have any hope and trust in future.
Ram Kumar Dahiya
Card No. 90022523
May please note that i have sent as many as 4 mials in the last 1 mont but no reply on either of my mails. I talked many crossroads staff like santosh, amit, vishal, Rajneesh on all possible numbers like [protected], 47062324, 47062325, 47619639.
This is such a frustrating.
Let me explain the problems I faced in getting the services from cross roads.
I was on way to Sonepat on 27Th February 2009. My car, under reference, got some problem and I thought to take your help. I tried at 3:01 pm. When I was at Ghewra Mor (Delhi) on NH24. I was given the assurance that the technician will reach to me in 10 minutes. When the engineer didn’t reach in due time, I again contacted and I was given the same reply of 10 minutes. Third time, when I contacted, I was told that the technician is having lunch and would be available in another 10 minutes. Failing which I again contacted and I was given the contact number of the technician. When I contacted the technician, he showed his inability to come in less than 30 minutes. It was already 4:00 pm and I was getting late to meet my commitments. Then I contacted the help line and asked not to send any technician and I got my vehicle functional on my own after spending a handsome amount.
My point of telling this history is just to show my concern about your deficiency in services, and I want my money back though I wish to claim the damage I had because of your deficiency in services. But at I don’t find any reason to continue with services as I don’t have any hope and trust in future.
Ram Kumar Dahiya
Card No. 90022523
May please note that i have sent as many as 4 mials in the last 1 mont but no reply on either of my mails. I talked many crossroads staff like santosh, amit, vishal, Rajneesh on all possible numbers like [protected], 47062324, 47062325, 47619639.
This is such a frustrating.
Dear All
The management of Crossroads has changed. Sorry for the inconvenience caused to you. The only number is 47090909 and 1922 from MTNL.
Ref. Mr. Ram Kumar Dahiya, the staff has changed so those numbers do not exist. Please give us a chance to serve you better.
The management of Crossroads has changed. Sorry for the inconvenience caused to you. The only number is 47090909 and 1922 from MTNL.
Ref. Mr. Ram Kumar Dahiya, the staff has changed so those numbers do not exist. Please give us a chance to serve you better.
Horrible service by crossroads. My ignition fuse was blown over. I called up Crossroads, someone came and said the battery had discharged. I got my battery recharged. The car ignition still did bot work. I called Crossroads again. They said I need to change the battery immediately. They supplied me an amaron battery for RS. 3000/- in exchange for my previous battery. Later I found out that the price should have been between Rs.2300 to 2400/- only.
Let us unite and move to the consumer court.
Devashish
Let us unite and move to the consumer court.
Devashish
Thanks for posting about the services of crossroads. Today I had received a call from them requesting me to take the membership for Rs 399.
After reading through all this. I have decided agaist it.
Thanks all for apreading the awareness.
Arvind.
After reading through all this. I have decided agaist it.
Thanks all for apreading the awareness.
Arvind.
URGENT
To Dated:15.2.2010
The Manager
Action India Pvt. Ltd.
Corporate Office
B-86, Okhla Industrial Area
Phase – II, New Delhi-110020
Sub: Disconnecting of the Membership Card and False commitments by your seniors in the company.
Respected Harish Lakhera Ji,
I Puneet Anand A/c Holder card no. 90077342/513 of the Cross Roads Company from last many years to till 05.02.2010 according to the senior Mr.Ajay Ji.
Sir, we are facing the very big problem while giving the complaint that there is one person who may not talk right with their customer while handling the complaint in Old Rajinder Nagar on[protected] at near about 7.00 PM. I also talk with Mr. Devinder Ji and they very much corporate with us and say that the mechanic is coming for the wrong thing which he done and it is in your hand to give punishment or not and we will kick out from their job but my mother and I say no need to punish and give them one chance and tell him not to do this type of thing in future. But my car is not in running position and it promised to me that the another mechanic will come tomorrow morning before 7 AM and it may be postponed by the Cross Roads. I give more than 15 calls in morning and they say the mechanic is coming in 5 minutes but no one can come.
After sometime again the same mechanic is come who had misbehave with me and I think he had a guilty and say sorry to me but in place of saying to sorry again I am shocked to see that the person take more than half and say me that there is a problem in a car because it is running on CNG and he cannot solve the problem. Then I again talk with Mr. Devinder Ji and say what is this going on. They very nicely say I send another car mechanic who solve the problem. Again I wait for 40 minutes and after waiting a lot we call the mechanic from the shop because now they are open and I have to go to office. When I saw that the mechanic may come start the car in one minute and then I feel how much the good service is given to the customers by the Cross Roads and I also show this thing to your second who come while the car is in running. I also give the call in Cross Roads while talk with Mr.Vivek Ji say that we are checking this problem done by that mechanic and kick out from the job.
When go to Office and discuss with Mr. Devinder Ji and say about all the problem which I may face, they feel very much guilty and say sorry to me by this type of senior person. I think he only one person in the office who may check all the problem starting to end and take the decision.
Sir, there is a problem in my car battery also which we purchase in Oct’09 from Cross Roads and no receipt, no gurantee card and saying me that it is surety of cross roads in a battery problem. Now a days when there is a problem in the AMRON car batter then they say on which day you purchase, which mechanic may come to change and where are the documents.
On Friday when my car stop and there is a problem in the starting then I complaint in the reception and they say why there is a problem in your car of starting always. This is a very funny question by Mr. Vineet Ji then we say can you transfer the call to Mr. Devinder Ji he says sir is on holiday and there is no other person who is in the standby. This means only Mr.Devinder Ji is running the Cross Roads if he is on holiday then all work may be stop.
After sometime again call kindly send the mechanic but they very badly say me that we are stop your card because we cannot give more than 12 times problem solve in one year my senior Mr.Ajay Ji give the order . Sir, Where it is written? I say can we talk with Mr. Ajay Ji they neglected to talk with us.
Then through some anybody help we come to the home and call your senior Mr..Devinder Ji discuss about all the wording which we heard from the Cross Roads. They say tomorrow when we go to office we see what is going on and why they are doing misbehave with their old family member in this way and I only say that what wrong can be done by me. We just want a justice from you.
Now Respected Sir I am by folding my hands going to ask some question from you:
1. Can this is way to handle your old family member who is there for last 5 year without any point ?
2. Can when the customer is card holder and standing on the road and call you again again and reply is card stop without any reason ?
3. Can when we purchase the battery you will give the surety of 1 ½ year and when there is a problem in battery company says no you cannot purchase ?
4. Can your mechanic may abuse any customer while solving the problem in the car ?
5. Can your one senior says card may stop and another says no when they discuss with us we say this is wrong done ?
6. Can there is written in your documents or the person who may come and say that only 12 times we send the mechanic then what is the benefit of card membership?
7. There is a commitment always gives me that the card is wrong use and we are courier the refund of money and the letter of stop. But where is the letter and where is the cheque of the refund amount?
You can also understand that when they see that they are doing something wrong and when it is in the eyes of their senior they postponed the process in this way. Sir, I need justice from you and I think after discussing with your senior you give me reply as early as possible.
Thanks
PUNEET ANAND
Mobile no.[protected]
To Dated:15.2.2010
The Manager
Action India Pvt. Ltd.
Corporate Office
B-86, Okhla Industrial Area
Phase – II, New Delhi-110020
Sub: Disconnecting of the Membership Card and False commitments by your seniors in the company.
Respected Harish Lakhera Ji,
I Puneet Anand A/c Holder card no. 90077342/513 of the Cross Roads Company from last many years to till 05.02.2010 according to the senior Mr.Ajay Ji.
Sir, we are facing the very big problem while giving the complaint that there is one person who may not talk right with their customer while handling the complaint in Old Rajinder Nagar on[protected] at near about 7.00 PM. I also talk with Mr. Devinder Ji and they very much corporate with us and say that the mechanic is coming for the wrong thing which he done and it is in your hand to give punishment or not and we will kick out from their job but my mother and I say no need to punish and give them one chance and tell him not to do this type of thing in future. But my car is not in running position and it promised to me that the another mechanic will come tomorrow morning before 7 AM and it may be postponed by the Cross Roads. I give more than 15 calls in morning and they say the mechanic is coming in 5 minutes but no one can come.
After sometime again the same mechanic is come who had misbehave with me and I think he had a guilty and say sorry to me but in place of saying to sorry again I am shocked to see that the person take more than half and say me that there is a problem in a car because it is running on CNG and he cannot solve the problem. Then I again talk with Mr. Devinder Ji and say what is this going on. They very nicely say I send another car mechanic who solve the problem. Again I wait for 40 minutes and after waiting a lot we call the mechanic from the shop because now they are open and I have to go to office. When I saw that the mechanic may come start the car in one minute and then I feel how much the good service is given to the customers by the Cross Roads and I also show this thing to your second who come while the car is in running. I also give the call in Cross Roads while talk with Mr.Vivek Ji say that we are checking this problem done by that mechanic and kick out from the job.
When go to Office and discuss with Mr. Devinder Ji and say about all the problem which I may face, they feel very much guilty and say sorry to me by this type of senior person. I think he only one person in the office who may check all the problem starting to end and take the decision.
Sir, there is a problem in my car battery also which we purchase in Oct’09 from Cross Roads and no receipt, no gurantee card and saying me that it is surety of cross roads in a battery problem. Now a days when there is a problem in the AMRON car batter then they say on which day you purchase, which mechanic may come to change and where are the documents.
On Friday when my car stop and there is a problem in the starting then I complaint in the reception and they say why there is a problem in your car of starting always. This is a very funny question by Mr. Vineet Ji then we say can you transfer the call to Mr. Devinder Ji he says sir is on holiday and there is no other person who is in the standby. This means only Mr.Devinder Ji is running the Cross Roads if he is on holiday then all work may be stop.
After sometime again call kindly send the mechanic but they very badly say me that we are stop your card because we cannot give more than 12 times problem solve in one year my senior Mr.Ajay Ji give the order . Sir, Where it is written? I say can we talk with Mr. Ajay Ji they neglected to talk with us.
Then through some anybody help we come to the home and call your senior Mr..Devinder Ji discuss about all the wording which we heard from the Cross Roads. They say tomorrow when we go to office we see what is going on and why they are doing misbehave with their old family member in this way and I only say that what wrong can be done by me. We just want a justice from you.
Now Respected Sir I am by folding my hands going to ask some question from you:
1. Can this is way to handle your old family member who is there for last 5 year without any point ?
2. Can when the customer is card holder and standing on the road and call you again again and reply is card stop without any reason ?
3. Can when we purchase the battery you will give the surety of 1 ½ year and when there is a problem in battery company says no you cannot purchase ?
4. Can your mechanic may abuse any customer while solving the problem in the car ?
5. Can your one senior says card may stop and another says no when they discuss with us we say this is wrong done ?
6. Can there is written in your documents or the person who may come and say that only 12 times we send the mechanic then what is the benefit of card membership?
7. There is a commitment always gives me that the card is wrong use and we are courier the refund of money and the letter of stop. But where is the letter and where is the cheque of the refund amount?
You can also understand that when they see that they are doing something wrong and when it is in the eyes of their senior they postponed the process in this way. Sir, I need justice from you and I think after discussing with your senior you give me reply as early as possible.
Thanks
PUNEET ANAND
Mobile no.[protected]
Thanks for posting about the services of crossroads. Today I had received a call from them requesting me to take the membership for Rs 499.
After reading through all this. I have decided agaist it.
Thanks all for apreading the awareness.
M S Pathania
After reading through all this. I have decided agaist it.
Thanks all for apreading the awareness.
M S Pathania
All three helplines RACE, SPEED and CROSSROADS are hopeless. They deserve to be thrashed. First they ring you up and disturb you when you are doing some important work. Then they do not fulfill their promise and deliver the service.
I have started reverse psychology - whenever any call centre rings me up asking me to take the membership of any of these, i call the person and show him all the complaints on the net and then ask him to get lost!!
Rajiv
I have started reverse psychology - whenever any call centre rings me up asking me to take the membership of any of these, i call the person and show him all the complaints on the net and then ask him to get lost!!
Rajiv
Same here! Today I got call from them for membership of 499/- After reading through all this I am not interested in their service. Any other better option?
Mine is a peculiar experience with unethical and unwanted behavior I had to face from the rude and unfriendly work force of CROSSROAD. Today I called the Crossroads helpline at about 5.30 PM to fix the punctured tyre of my Honda City car. The man named Mr. Umesh turned up at around 6.00 PM and looking at the tyre asked me how much money I could offer if he changed the punctured tyre with the one I had spare in my boot. I was shocked to know that I had to pay for this service although I was having a valid membership card no[protected] and my ID is [protected]. When I told Mr. Umesh about my membership, he said that he cannot change the tyre unless I paid him money for doing so. The bigger surprise came when he left the place without rendering me the service on my refusal of paying him any money.
On contacting the customer care I had more surprises for me . The person attending the call refuses to identify himself and on listening to my complaint in a carefree manner, plainly refused to send his mechanic and told me that I should have agreed to what Umesh had told me to avail the services from Crossroads. Is't all this shocking and irritating ?
My suggestion to all the members to knock the consumer court collectively to nail down this offender called CROSSROADS.
Deepak Wahi
[protected]
On contacting the customer care I had more surprises for me . The person attending the call refuses to identify himself and on listening to my complaint in a carefree manner, plainly refused to send his mechanic and told me that I should have agreed to what Umesh had told me to avail the services from Crossroads. Is't all this shocking and irritating ?
My suggestion to all the members to knock the consumer court collectively to nail down this offender called CROSSROADS.
Deepak Wahi
[protected]
I received a call from crossroads today about the membership card offer of this company. After reading all reviews I asked him how many services they provide in the year. He told me they provide now unlimited service that was the earlier time they provided service 12 times in a year. When I again asked him does you provide service upto PALWAL (after Faridabad) he simply said yes. When I check the same on their site, PALWAL. was not in list of their service area.
What should I assume with this.. One is speaking lie before becoming the member. So how can I trust them for the future.
What should I assume with this.. One is speaking lie before becoming the member. So how can I trust them for the future.
If all Car helpline services Speed, Race and Cross Roads are useless then which one should I take? Please suggest..
[protected]@crossroadshelpline.com does not respond at all. Neeraj Mittal
I am very disappointed due to their calls. Upon getting irritated I though to spend Rs. 500 and become member to get rid of those stupid callers, who don't understand any thing including their supervisor.
But till date I am receiving calls on daily basis from the telecallers and requesting their supervisor that I am a member, please help me by way of removing my number from the list. But all in vein. Last time Ms. Honey (as described by herself) hanged the phone on my face and refused to talk to me.
They are most unprofessional company so far I have encountered till date. Least bothered about any person.
But till date I am receiving calls on daily basis from the telecallers and requesting their supervisor that I am a member, please help me by way of removing my number from the list. But all in vein. Last time Ms. Honey (as described by herself) hanged the phone on my face and refused to talk to me.
They are most unprofessional company so far I have encountered till date. Least bothered about any person.
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117
Pending
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Resolved
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+91 11 4709 0909 [Delhi/NCR]
Cross Roads House, H.O : X -1, Okhla Industrial Area, Phase II, New Delhi, Delhi, India - 110020