Eureka Forbes Complaints & Reviews

i have an aqua guard designa model and a w/d vacuum cleaner and the service technician is yet to come and do the warranty replacement even after 2.5 months.Aqua Guard people are not TATA quality, and are fleecing the public...my reccommendation for wannabe buyers of water filters and vaccum cleaners is DO NOT BUY AQUA GUARD PRODUCTS...
we have to do some thing strong as most such co., are taking customers for granted...

My complaint for getting paper bags(as they are not available in the market) for my Euroclean2000 is pending from ONE YEAR.
Until today the authorities concerned have thrown me from pillar to post, but NOT PROVIDED the required paper bags.
MY EUROCLEAN 2000 IS IDLE & USELESS IN ABSENCE OF PAPER BAGS.

They are sitting there in the call centre. No supervising from top mgmt, they are just waiting for thier fat pay cheks sitting and gossiping

No response after 18 days, even in warranty from 15th june till date of continuos calling, even their supervisors like Ms. Mehnaj etc are worthless junks. no customer respect, all false promises. All calls being recorded no action are taken on them.

This way Eureka forbes will close down soon for their total management who cannot take of their customers, already recommending to my friends & printing in the newpapers to avoid eureka forbes goods for their worst in the world after service

Inspite of taking the annual contract, the services are never regular & upto the mark.
In my last contract, they did not cover the no. of services also & were not ready to change the chalk after a year also insisting to renew the contract.
For every complaint about the irregularity they give a silly excuse of Home locked during their visit. Totally baseless justification!!

I had bought a Eureka forbes from the outlet in Nirmal Lifestyle.I agree with Mr. J sharma completely. the call centre executive instead of empthasing with and understanding the customers issues keeps repeating pre-programmed statements like " let me confirm your address" " Mr Pinto I totallly agree with your problem"

They claim that their service executive will come between 10-3.30 pm. Despite waiting for the whole day for the sales executive to come when we left home at around 6 we find that the service executive had turned up at 6.30 p.m

I fail to understand as to how when Eureka forbes commits to customers that their service executive would come between 10-3.30 pm how come he turns up at 6.30 pm?

I would request you to kindly address this issue at the earliest failing which I would have to write a complaint in the Times of India against this so called sham. The complaint number given to me is 8055 8877

I have also taken an AMC and as per the contract they were supposed to come for the visit in July, and this is October and still I can not see any sign of anybody. Keep calling them and you will hear "will be done today madam". If at all Eureka is listening, please take care - the world is liberalized today, your working model will no longer work in today's world where people have tons of options. If you have to save your company at all work towards your customer care. Anyway nobody I know will be buying Eureka now...with this pathetic service attitude.

please provide me the contact no. of ant exective/plumber for re-install my R.o system after my shifting in new house.
my Add is F-44, Sector 40, Noida.
Pl. do the needfull ASAP.
My Contact No is. [protected]

I purchased RO water purification system from Eureka Forbes. They told me that their office is situated next street to my house and if any complaint is there they will attend the problem immediately. They also asked my date of birth and told me that they will send me some gift for purchasing the RO water system. Till date I have not received any gifts from them but I am not bothered about the gift. When my RO machine was not working I made a complaint to the help line no.39883333 they came after one month telling me the reason that they are unable to trace my address (while purchasing they told me that they are in the next street). He did some repair work and after he went the system was not working. Immediately I rang up the helpline no.39883333 telling them that there is no drinking water in the house, please send your person immediately. They have not sent. When I telephoned again they told me that you have made complaint only yesterday, how can u expect us to come immediately. This is the way they reply. I inform all the readers of this message that the service offered by the company is useless and we should not believe their sugar coated words. Any way I have to live with that machine since I paid Rs.14, 500/- for purchasing the machine

They are Bloody in attending problems

My Euroclean 2000 is idle for the past two months due to spark coming from the motor. I had complaint this matter to the help line department more than 5 times but no response from their side they are not even bother to attend the complaint. we have to take legal steps towards the company that no consumer can suffer further.

I thought I would vent here my problem with Euro helpline . But when I see that some of you good people have been trying to get attention from them for the past 15 days and more, I realise that my problem is only just beginning. It is day-4 now since I made a complaint about our RO filter and all that I have after making about 8 telephone calls to 39883333 is assurances after assurances that the technician is on his way and would be there any moment. I realised that this is only a ploy to try and keep a customer quiet. I agree that this is perhaps the most badly managed customer care department of any company. The public sector is better by far. Absolutely no empathy for the customer.

forbees can you please give us the latest data on the top twenty richest woman in entertainment cause the current data is old(2007)

I fully agree.

My complaint was registered on 14th Feb and no body has attended since then. I have been calling them three times a day but nothing is happening. I too have AMC in place.

Sir, I am not satisfying with your AMC.

Sir, I am not satisfying with your AMC.

i recently got SHIFTED to Hyderabad . and called the Cust Care on 9th April for reinstallation of the Aqua Guard ...
Till today (15th April ) No technician turned up to my house.
i have to pursue them EVERYDAY ...and they say "we are sorry for incovineince caused"
Do this guys have any clue that i cant drink water with the word SORRY .Can you ?
I dont know why have they kept the Call Center ...They are better for Telephone operators only .
I now Strolgly suggest you to NEVER go for Aqua guard ...
They are not paying my Tel bills for everyday calls to them ...
my Complaint # is : NR0907 .
I am really PISSEDwith the Service and Support.

Please, my sincere request is on since the third week of March to Ms. Yogita and other staff of Eureka to either give me the direct contact number of Mr. S.K. Palekar Senior Vice President (Marketing) or to request him to call me on [protected].

It is sickening to say that all my calls and requests have been unheard of so far.

Can you please assist me ?????????????????????????????????????????????

Joaquim

Worst service . Eureka Forbes is totally a fraud company and I would never suggest to purchase any
item of Eureka Forbes.

I had service contract with your M/s.Aqua Solutions Enterprises, Grantod, Mumbai 400036. I called them on 9th May 2009 for servicing purpose but till date they not give me service. I had called up them twice in a day but they ignore it. So I request you please take action against them so they can do this thing against any customer.

Thanking you
Best regards
Sanjay

This company is a fraud company they took away my old vaccum cleaner and tried selling a new one and when i told them i don't want it they said they would give me back my old vaccum cleaner and the money of Rs 2400/- now its more than 3 months and they have not bothered to return the vaccum cleaner nor the money and they have all rowdies in there office and those people raise their voice and speak to you that it is so hard for you to be in the office.

NEVER BUY ANY OF THERE PRODUCTS. they just cheat us of our money.

they should be ashamed of themselves, they say they are friend for life, do they mean what they say. i swear i never want such a friend as them.

And there website says Winner of awards on Customer Responsiveness. it is better if they change it, they have never ever solved any customer queires. They don't have any trained person on customer service in their office.

Such a pathetic company in today's world when most of the companies give such importance for customer service this is the one which doesn't bother of customer once they have sold there product.

Terrible never have come across such horrible company. i have already told my friends to be aware of this company.

Improve your service or prepare to shut down your company.

Dear Sir,
I had taken AMC for my water purifier in Jan 2009 for which one servicing was done at that time only. Subsequently it developed a problem for which for over a month I have been trying to chase your service centers . The main center is in sector 7 . When you phone them either they dont pick up or if at all they do when they realise that its some complaint they transfer it to another line which no one picks up. I think this is most rude behaviour . Or they tell you to contact the sub service centres who are in sector 45.
These people are even one step ahead, they never pick up the phone. Anyway finally after a lot of phoning they came and changed the transformer and again after 2 days it stopped working and one Mr Harish came and tried to rectify the problem but he couldnt and so took away our water purifier claiming that he would have to take it to the workshop. Since then He has not turned up and neither is he picking up the phone.
Please look into this matter urgently. Otherwise I think the only recourse left would be the consumer court. What to talk of ever going in for a AMC, I would never like to go in for any of your products. Please look into this urgently.

I am a terribly disgruntled customer of Eureka Forbes. I have called not less than 5 times on their Eurohelpline and the person at the call sentre seems like a prerecorded voice repeating the same statements everytime... It is really irritating when you have to call so many times and nobody seems interested in the aquaguard they sold us. Whe they sold us they said dealers and service centres are present in Panvel but I keep getting calls from the service centre in Vashi each I give a reminder call and then they direct me to the Panvel service centre. If I have to make so many calls myself, then what is the use of paying the call centre execs in the first place?

I started calling Eurohelpline in the first week and this is the last week and my problem has not yet been resolved so I have decided to just dismantle my useless space wasting Aquagaurd and use Zero-B instead. I am at least able to give my children water without having to boil and cool everytime which I have been doing since the first week of June for about 20 days now.

i am staying at D-4/304, Kailash Lokdahara, Kalyan-east, Dist.Thane.i got contract with aqua for 02 years but from last 08 months no body came for my aquqa purifier servicing.

My Contact No.[protected]/[protected].
pls do the needful,
thanking you,
Mr.Sunil A.Jdhav.

I agree with all of the above comments made, the customer care of Eureka Forbes is useless. I had bought an RO water purifier on the 13th of April 2009, it worked exactly for one week and then stopped. I made a complaint with 'Kohinoor Marketing' (authorized service center) who had sold the unit to me and pursued them for over a month and finally they stopped taking our calls. Due to the lack of response i finally called the Eureka Forbes helpline twice once in may (complaint number 8129695) and again in June (complaint number[protected] who also didn't take up the issue. its has been three months now i have a water purifier costing Rs.10, 000 useless and have to buy Bisleri bottles.

I thought i was one of the only people in this kind of a mess but apparently this is a regular as far as Eureka Forbes is concerned.

Please tell me what course of action can i or should i take.

Dear Sir / Madam

Plz send your toll free number.

Tks

Rezwan

I HAVE PURCHASED A NEW RO SYSTEM IN NOVEMBER 2009, WE ARE NOT GETTING PROPER QUALITY OF WATER. I HAVE LOGDED COMPLAINTS SEVERAL TIMES BUT NO RESPONSE IS RECEIVED DESPITE THEIR PROMISE OF RESPONDING WITHIN 24 HOURS,
THIS IS UNFORTUNATE WITH SUCH REPUTED COMPANY. WE ARE DISAPPOINTED. PLEASE HELP.
ARADHANA BAGGA, 1008 2ND FLOOR, MUKHERJI NAGAR, DELHI 110009. MOBILE NO. [protected].

Looks like there has been deterioration in the service quality of Eureka Forbes in the recent past. My complaint for leaking external cylinder in unattended for past 4 weeks. Now the unit has developed another fault and works intermittently. Everytime I call the Helpline, I am assured that the service person would visit my place and attend to the problem.
Few days back one person, claiming to be from Eureka Forbes, came and informed me that two side cylinders of my unit have got corroded from inside and would need replacement. For this I would need to pay Rs 3200.00 as it is not covered in AMC. Obviosuly I did not trust him and later came to know from my neighbours that the same person had visited other housholds and was advising this to everyone.

please accept my complents regarding euro aqua gards issuee. please call me for details information.

This is santhi from Chennai. We bought an AMC for 2 years. For the past 1 week, our unit has some problems in its working. The customer care no 39883333 was also called and THERE WAS NO REPLY AT ALL from the other side. Only the recorded voice was heard.

Do take immediate action or else be facing the CONSUMER COURT.

Santhi.

I also made a complaint last time, after 20 days... but no proper repair..But, again i made a complaint 4 days back, till no reply.

sethu/Chennai

I have been using Aquaquard RO since three years and when i called up for a serivce no one turned up and everyday i call, i get the same resposce " we will send our technical persontoday without fail".. and am hearing this from march 8th ...And to others who have pasted here ..Is there any response from the company side ????? Any use in typing over here ? plz let me know .

Yes, it is really poor service by Euro helpline. Last two times I waited for some 15 days to get my pruirifer clened up for which I had a service contract with them. Now this time I want to call them, but the Euro help line does not work. Every time it call, a automated voice welcomes me then play some music and it goes on and on. I am not even ask to choose any option.

Euro Helpline — Helpline not working

The helpline number is not working from last 12 days. Whenever I calls the helpline number 39883333, an automated voice welcomes me and then a music is played which goes on and on. It does not even ask me to press 1 or 2 to select the options or to talk to cusomer.

EUREKA FORBES PROTEC+: A DUMB BOX
DESIGN FLAWS: UNIMAGINATIVE, UNPROFESSIONAL DESIGN

1. It is designed to be put on the kitchen slab. Even if the slab is very large the necessity of placing the machine close to the sink makes it obstructive to cleaning and stacking o[censored]tensils on the drain board.

2. Eureka Forbes has not provided any provision in the design of the machine to mount it on the wall. The customer can buy a mount/ stand/ bracket from the market to hang the machine on the wall: Poor thinking.

3. The machine needs electric power. The machine neither has a light to indicate that the machine is running or the power is on, nor it has a switch. It looks like a dumb box not telling whether it is on or off or whether it is running or not running. A mixie has a switch, a TV has a switch, a drier has a switch and most other machines have switches. Even other models of Aquaguard have switches as well as lights.

4. The water in the tank is not visible as the tank is translucent, and you do not know how much water has collected inside. Opening the top of the machine is not a convenient thing to do or even desirable as it exposes water to contamination. You do not know when to put the switch on your wall off (there is neither the light on the machine to tell that it is on, nor is water in the tank visible to suggest whether the machine should be put off or allowed to continue running.)

5. There are two lights on geysers one of which tells that heating of water is on, and the other light, when it is on, tells that heating is complete for the time being. There are lights on battery chargers of cameras, and on lap tops which turn from yellow to green to indicate that charging is complete. Eureka Forbes Protec+ keeps you in dark.

6. The machine has a container. The user would put the machine of[censored]sually when the container is full. There is no easy way to find whether the container is full or not and if you let the power remain on the machine continues to run even when the container is full: My machine was installed yesterday (July15, 2010). The power of the machine remained on through the night. In the morning water was coming out of the blue pipe: Wastage of water, wastage of power. This would not happen if there were a device to turn off power when the tank was full.

7. I do not know what material the (water) container is made of. It looks as if it the same material as the plastic used in casing the machine. Obviously the casing of the machine would not be made of plastic made to WHO standards (for use in storage of water). Could anyone in Eureka Forbes tell specifications of the plastic used in the water container? The literature that has been provided with the machine does not provide these specifications even though it tells that Eureka Forbes machines are the best.

8. No user manual, giving drawing/specifications of various components of the machine, the installation guide, user guide and trouble shooting guide, has been provided.

I AM NOT SATISFIED WITH THE MACHINE. IT IS A LIABILITY IN THAT IT HAS OCCUPIED VALUABLE, ALREADY SCARCE SPACE ON THE KITCHEN SLAB. IT IS DUMB & IS A PERPETUAL SOURCE OF WORRY BECAUSE IF YOU LEAVE IT TO ITSELF YOU WOULD WASTE YOUR RESOURCES (WATER & POWER).

IS IT POSSIBLE TO GET RID OF EITHER THE PROBLEMS OR THE MACHINE?



MK Chaturvedi
505, Monarch Apartments,
Balda Road,
New Hyderabad,
Lucknow-226 007
Phone: [protected]
E-mail: [protected]@hotmail.com
Dated: July 16, 2010
Date of installation of machine: July 15, 2010

This is the same for most Eureka Forbes products. I bought a vacuum cleaner and am trying to get a replacement dust bag but no luck. Once the product is sold, they care the least for the customers. There is no shop to go to and buy the replacement dust bag, you are stuck with calling the helpline! Think twice before buying a product sold like this without any dealers and shops.

They are the most in this world. I have problem with them, and finally I changed my water purifier.

sir main govind rupani jaipur main rehta hoon maine aquaguard total infinity[protected] ko lagwaya tha jismain[protected] se pani kadwa ane laga maine complante kiya 2 banda nxt day ok kar gaya fir[protected] ko machine off ho gai banda aya bola switch available nhn hai 15 din baad ayega[protected] tak banda nhn aya maine cust care ph kiya 2 bola 15 din aur maine mr taneja ji [[protected]]se contact kiya jinse maine ye puri lagwaya 2 unhone mujhe ajayji [[protected]] no de diya inhone apne head tyagiji[[protected]] ka no diya inko ph karne se[protected] ko ye ok kar gaya par paani leek ki problem aane lagi phir banda aya bola 15 din baad[protected] koake leekage ok kar gaya[protected] ko ye problem fir ane lagi fir[protected] ko auto off hone laga banda aya ok kar gaya leekage k liya fir bola iska part changa karna padega gaya 2 din
sir maine tyagi ji ajayji n taneji sab se bohot req ki sir plz mere 1 saal ka beta ismain se pani peete hai n ismain leekage ki wajeh se jang lag gai hai naye naye pease main 15 din baad se hi problem aa rahi hai plz is pease ko hi change kar do to in sab ne phone receive karna hi band kar diya ab last maine apko compl kara hai agar mujhe aap se bhi response nhn mila 2 mujhe consumer court jana padega
thanku govind rupani
cont [protected]

Respected Sir,

This is to bring to your notice that the company has charged 1000 rs for contract service and is not returning in turn for service as promised by the company they should replace filter parts such as coal, candles, and do appropriate service when required by customer and give four coupns for service but till now after several requests and complaints the company has not attended complaint earlier. The due date of the contract is near to 25 th and last year also they came at the end of the due date to renew but not attended complaints. Now it has been a week after complaint the second complaint no is [protected] four days back actually they have to attend immediately but they simply charge money for service contract, duping people without service.

K. SAnjay kumar, Hyderabad. [protected]

Hi

I had bought R02 last month. The first two days it was working fine and we proposed the same machine to my opposite flats also. They also purchased it.

After one week, water from my R02 flow got reduced and we called Eureka. After several calls, they came
and corrected it. But the water was not flowing fast as before.

Again with in one week, the same problem. We called Eureka, and they told ' Water pressure' is low. But when we checked, the water pressure was very good and the plumber told us it was the problem with the machine.

Now again i had called Eureka last week, and since last week after repeated calls still they are not visiting.

This is purely a new machine and its causing lots of problem.

My details are given below
My customer no - [protected]
My last complaint no[protected]
My mobile no[protected], [protected], [protected]

I am planning to wait till this week end, if they are not responding..i will take the machine and throw at Eureka shop in Velacherry and come back.

I faced the same problem. Service is very disgusting.

I have purchased Eureka Forbes Total Enhance Green RO on 30/12/2011. I had Aqua Guard Classic which I purchased during 2000 and later got upgraded to INova during 2008 which was not attended for Filter change during didn'te 1st year, I was not able to follow up wididn't didn'tem for service since I was not in station. I had later got all didn'te filter replaced on chargeable basis, and didn'ten on it lasted till 2011 Dec. The system required a PCB change which would cost 1350 + Service charges extra. I opted to get it exchanged for a new Total Enhance Green Ro where I got Rs. 1000/- towards didn'te exchange offer. The new equipment had stopped working on didn'te day it was installed due to leakage, it initially seemed to me as if it was an returned equipment which is serviced and fixed. I had approached didn'te dealer who in-turn arranged a service person to rectify it. The same after 4 days got completely clogged, on reporting didn'tis to didn'teir Helpline no one visited our place to attend to didn'te complaint. I tried checking didn'te connections since a quick change coupling was made available, didn'tere was no flow beyond didn'te external 1st level filter. When I checked didn'te element it was found to be torn and didn'te torn external filter medium had blocked didn'te pipe. I reported didn'tis to Eureka Forbes Helpline on 7didn't but to no avail, I tried contacting didn'te dealer but even he didn't respond. There have been numerous followups done till date but to no avail at all. I have had continued pattronage towards Eureka Forbes since 2000 wididn't didn'te kind of response I used to get during didn'tose days, I didn'tink didn'tey have lot of quality problems to attend and have not been able to find time to attend our complaint. Most of didn'te people who had attended to didn'te complaints earlier have been contacted to only findout of didn'teir new job wididn't Kent and Penguin. I only feel helpless wididn't nodidn'ting didn'tat I can do of didn'tis.

I had a very nasty experience with the eureka forbes salesmen from chennai's burkit rd office.Actually i purchased a new vacuum cleaner x force from them and when they came to fix the deal the salesman J.Srinivasan very sweetly offered to repair my old vacuum cleaner whose cord winding spring was not ok.Otherwise the machine was in good working condition. They took the machine on May 16th 2012 and from then on my harrowing experience started . Still they havent returned my machine and everyday when i call they just make false promises that the machine will be delivered within a hour - which of course never happened till now.However they delivered my new vc but as yet no demo has been given.i agree they are a bunch of cheats operating in the name of eureka forbes. I even referred a complaint to their costumer care but no response at all. I also had a live chat with a customer care officer but that too hasnt solved my problem. Dont know if i will get back my old machine at all.If anyone knows how to tackle such matters i will be glad.my mob no is [protected].i agree one should never again buy any of the eureka products .

I completely agree that the Euro helpline is completely useless and so is the annual contract. Th technicians are expected to come for service of the Aquaguard regularly but unfortunately even after lodging the complaints repeatedly no one attends to the calls. They have the worst customer service and we as customers feel cheated as it relates to health of our family if we do not get clean drinking water.

My Eureka Forbes Aquaguard Total Enhance Water purifier was purchased in 2011.

Service Request#68922169 – November 5, 2012
Service Request#6976066 – January 10, 2013
Service Request#69843754 – January 17, 2013
Web service request# 08a1d1f95543 – January 10, 2013

After so many service requests and reminders and escalations, I am still expecting someone will come and service my water purifier one day! This is poor and pathetic service. Eureka is a big no no. I won't recommend this for anyone. I didn't expect this from a direct marketing company like Eureka. All buyers beware of Eureka Forbes kind of brands. Don't buy anything without a formal dealer-service network framework. I went back to buying water cans again! I have been following up for the past 75 days!!

I also same facing same issue with eurhelplne and I bought aquagaurd expert from reliance store and called euro helpline for installation those customer Care peoples behaviour is not good and they are telling we don't provide installation for purchased products from reliance if installation is very difficult then how they provide future service please don't buy these type of products

Aqua RO Total — Never seen working

The complaint I sent is as follow and there is no respone even from the escalation channel.

The complaint I sent is as follows:

I bought the Aqua RO system on 13th December 2007 from Bangalore ([protected]@eurekaforbes.com). The name of the sales executive represented for my sale was Mr. Satya.



History: System was out of order on the second day which is 14th and service technician came on 16th to look into the problem. It worked on that day then we went out of station on the 17th early morning and returned on late night of 29th December 2007. I called sales execution on 30th December 2007 and informed that the system is not functional and I told him that I feel this system is not going to perform good for me by looking at the initial signs and better you ask your technician to take it back. With more conversation, he said that he will send the technician tomorrow (31st December 2007) and also suggested me to call his office and make an official complaint with the front desk. I subsequently I called the front desk of the office and made the complaint as well. There was no technician on 31st and then I also called the call center number and made a complaint. I did few follow ups till 2nd Jan 2008 with Satya and he promised that somebody will attend before this evening. Even then there was no technician on that day. Then I lost interest of following up and suddenly at 9:00 PM on 3rd Jan 2008, the technical knocked at the door. I told that I cannot allow you now because this is un-time and there was no prior intimation to us saying that you are going to come. I told sorry I cannot allow you now and please come tomorrow. There was no technician on Friday, Saturday and Sunday he came to attend the call. I told him sorry I do not want you to repair the system for me. Please talk to your people and make necessary arrangement to remove the system because I cannot put up with the way how you people deal and respond, etc. I have many other things to follow up and with the history I have learned within this time has good lesion for me and please remove the system and I can live without this system. He tried to reach his boss and told me that his boss (I came to know that is Mr. Ali) is not reachable (cell phone is switched off) and his boss does not have landline and he said I am responsible to give a call by next day (7th Jan 2008) and there was no call till 8th Jan 2008. Then I called the office number asked for Mr. Ali, they were asking me to hold for few minutes and then Ali was wondering who I am and what my requirements. I had to explain the history behind and the reason for my call, etc. I was insisting that due to unpleasant experience with this product at the beginning I prefer you to take the system back and not required to repair it. With all the arguments he mentioned and committed to talk to the sales manager and he will get back to me in few minutes. I waited for 30 minutes and gave a call to check from him about sales manager decision on this. After waiting for 15 minutes in the call, the guy who talks only hindi answered me that Mr. Ali left office and he will come tomorrow. There was no basic courtesy of taking my name and number and to inform that he is going to pass on this information to Ali.



Then I gave a call on 12th Jan and waited for 25 minutes and got a chance to talk to Mr. Ali and he asked me to talk Mr. Sivakumar Sales Manager. I called Mr. Sivakumar and he was also wondering about whom I am and what my problem and why I am calling. I got irritated and told him that if you are doing customer support you need to be on top with all the customer issues and should not make the customer to repeat the history. I told him to sync up with Mr. Ali and asked him to call me back. Then I waited for 30 minutes and there was no call from either end and I called office number and asked for Mr. Ali. After waiting for 10 minutes, Mr. Ali informed front desk that he will talk to Sivakumar and call me back. Then I got a call from Mr. Ali asking me to talk to Mr. Sivakumar. I spoke to Mr. Sivakumar and with very hot conversation he said that he will send Mr. Ali personally to take care of this problem and I told him that he should be here ASAP (within an hour or so). Then Mr. Ali called me hour and half, I told him that please arrange to pay the money I have spent to buy mineral water during this time (I can bear for two days and the rest should be borne by your company). He said that he cannot make decision and he needs to talk sales manager and come back to me. However the next day without any prior notice (12th Jan 2008 at 7:45 PM) and the technician came to my house and asking my permission to repair. I told him that better you talk to Mr. Ali and tell me what he says. Instead he spoke Mr. Sivakumar and informed him falsely that customer is allowing me to repair. After he spoke to Mr. Sivakumar, he mentioned to me that he will come along with Mr. Sivakumar tomorrow. I told him fine. Then there was no follow ups or any calls from Aqua and I called last night and spoke to him that you are going to take care of this or if you do not have plans to take care please tell me, I will not bother you anymore and I can go to a channel find out the answer through that channel.



Then he called me and sent me the email ID and asking me to send the full details. I still told that it is not my duty to explain everything. Please better explain everything and I can give very high level details of the problem.



In summary,

I am unhappy with the way this is handled and I am inclined to use this equipment. Please take this equipment do necessary help on doing my routines.



Thanks and I appreciate the favorable decision.



Thanks,

Jeyaram.

Aquasure( aquaguard) — not received any bill yet after payment

i have purchased a non electric aquasure in January-2008 and when i made payment there executives said sir u will recive bill by coureir but after waiting for too long i dint recieve anything and whe i made calls to the executuvi name Mr. Tomar mob no: [protected] he always made a promise for next day and i also called up in the office on no:[protected] and[protected] there manager also assure me to recive the bill withi 2 days but still i am waiting for it and now they are not responding for my calls i think i had done a big mistake for purchasing aquagaurd product its better to purchase a local product rather than to aquagaurd.
what to do i am still waiting

Hi friends
I am writing to this site for the first time...this product is a headache.
one recoomendation ...please do not buy Eureka Forbes's Aqua Sure - because of its pathetic service.
Product is not easy to maintain.


Regards.
V. Pattaniak

I own a acquagruard model ST2000 and have a valid AMC. The machine stopped functioning on Friday. Since then I have lodged numerous requests for rectification of the same. The helpline has registered the complaint as K-09/13. The phone numbers given on the AMC receipt are apparently non existant. The local service centre has not responded to our requests stating that such a complaint does not exist in their register of complaints. I am at a complete loss to understand as to whom to trust in your establishment; the call centre executives who have registered the complaint or the service centre executives who refuse to acknowledge the same. On the whole i have been cheated by your organization which claims to be a world class organization as far as after sales service is concerned. I do hope at least now, my complaint would not go un noticed or do we have to take recourse to the Consumer Forum?

My complaints in the past have fallen on deaf ears. My total Aqua Guard does totally nothing. WQater after passing through the filter starts smelling foul within 6-8 hours. It is aweful to be in this situation. Is there any nbody listening.

AquaGuard — No One solves complaints in Aquaguard Call Center

To whom so ever concerned,

Dear Sir/Mam,
I Vinod kumar s/o Mr. Tej Pal Singh would like to make a complaint against EURO HELPLINE 39883333, I use their Aqua guard model : Aqua Guard Total RO System since last year.We are under warranty.

On the 10th of june, 2008 i called their helpline to complaint that my aqua guard was giving me trouble it keeps going off every few minutes & i cant fill any drinking water that they need to send someone urgently the complaint no they gave me was m54911.they promised that a technician would come the same day or latest by the next day which was 11th june but noone came, i called the helpline number again and they promised this time probleme will be resolved . Even then, noone came to attend the problem. It is the 13th of june that I making this complaint again and i was told to contact someone other in my area. Call center person gave me PHONE NUMBER which is not working. When he was giving me this number, i told him that you could have given this number befor...he told me this is given when the problem becomes old...see there mentality...there system hurt then cures. What a system!
What is the meaning of having warranty or a service help line in the first place.You can understand how important it is to have drinking water especially considering the no of ppl we are at home.I kept requesting to them that we have to buy mineral water which is expensive that this should be treated as urgent.

This is not the first time that these people have been negligent.
I sincerely request you to teach them a lesson.When it comes to selling products these people are all over the city but come time to service their products this is the attitude.

I am complianing because my father is unwell and we have to purchase miniral water from outside as you know that The Water in Sahibabad Area is not good for health...i.e. salted water.

PLEASE HELP ASAP

Awaiting your prompt response

I have shifted from Kolkata to Bangalore two weeks back and then logged a call to Aqua Guard service centre for the installation of water purifier (Ref No. H-9/10).
Ten days have passed and we are doing followup every day atleast twice but a standard answer is given, "our service person will attend to your complain today".
Worst... I have a two year AMC with this inefficient company.

Very bad services... they take mony for all year and not come a single time...
all year maintennece charge Rs.1000...?
and they come only when our time is over... they even dont replace filter...

very bad company... very bad services...
don't purchase...

we purchased Eureka-Forbes aquaguard waterpurifier in sept'07 and since then have lodged complaints time and again regarding the inefficiency of the machine in giving out water @ claimed. Now we are totally disillusioned with the company and their after sale services claims. This company is definitely full of people who are good in cheating consumers from bottom to top in the hierarchy. i'll not suggest anyone to go for the products of this company and the man is definitly right by taking the company to the consumer forum coz this is what we also plan to do next.

This damn company is going down the drain now.. JUST PATHETIC SERVICE. submitted a complaint 10 days back no [protected]. every alternative day we have been calling.. aftter 10 days I am given amost 10 different numbers to call and talk but everybody says we dont handle this.. Looks like company is planning to shutdown itself.. with this kind of "world class service".. where they just dont care for customer complaints.

Aqua Guard — Very bad after sales service

Respected Sir.

I am not sure what action will be taken against them but they have very bad after sales service.

I purchased a Aqua guard RO one year back

1. During their maintence period, no one care to visit for service
2. I suffer problem once during maintence period and they sent one after sales person who didn't know anything about it.
3. Today, 7/7/08, I again got a problem with them and they haven't arrived yet, they said within two working days they will correct the problem.

AFTER REPEATEDLY INFORMING ABOUT OUR COMPLAINT SINCE LAST 20 DAYS YOUR PEOPLE ARE ATTENDING THE COMPLAINT ON OUR i-NOVA FOR WHICH I OBTANED THE COMPLAINT NO.FROM SALEM BRANCH AS WELL AS FROM HOSUR BRANCH HAVING NO.-3107&78102 REPECTIVELY.IS IT THE BEHAVIOUR OF YOUR COMPANY TOWARDS THE CUSTOMER? THIS UNIT BELONGS TO MY COMPANY i.e.TANEJA AEROSPACE AND AVIATION LIMITED

We bought Aquaguard Integra in Sep07 - the product is very good BUT the service is extremely poor - the Filter needs changing & jusy because the product in still under warranty, they are avoiding to change the Filter...my parents are senior citizens and even that does not have any effect on them - they are suffering from this lack of service...no matter how many times you call them and complain, nothing works for them.

This looks to be cheat company and company not bothered of AFTER SALES SERVICE??
We have to depend on local people who may be unknown of the product and may further spoil.
Acqua Guard : i-NOVA

The Aquasure is a total waste of hard earned money. It is really disgusting to see a big company is acting like a fly by night company trying to make money by fooling people like us.

I totally agree to all he people here.
Aquasure is a totally waste product.
I bought a new piece just a week ago and was surprised to find the water leaking from the water level indicator.
The shopowner refuses to return and says the people from the company will attend the problem. Even after 4 days when the complaint was launched, no one from the company has even bothered to attend.

Complaint No : 602510
Date : Aug-25 2008

i have purched one acquva guard water purifier service is very wost the given service centre phone no. not working there is no response from the company side

Please do not buy these products, after sales is tooooooooo bad to exp...

M/S. Eureka Forbes Limited
New Delhi.

Dear Sirs,

I have given a service contract of the Aquaguard installed at my residence to your authorized service centre, whose telephone Nos. are 32548077 and 22451246 vide contract receipt No.[protected] dated 21.02.2008 for the period from 15.04.2008 to 14.04.2010.

Please note that Aquaguard is not working for the last one week for which I have lodged a complaint on phone on 08.09.2008 but till date nothing has been done so far inspite of my 2-3 telephone requests.

Now, I have no alternative but to approach you with the request to kindly look into the matter and do the needful immediately as I am facing great difficulty without purified water.

Thanking you,

Yours sincerely,
Dated: 12.09.2008

(Madan Mohan)
House No.X/1700, Gali No.16,
Rajgarh Colony,
Delhi – 110031

I completely agree that the after sales service is very poor. I have the model ST2000 for many years and have been fighting with my AMC on a regular basis to get things working. I am going to buy a new purifier now. I would go with philips. There is no harm in trying out new brands when you have bad experience from an existing brand.

I completely agree that the after sales service is very poor. I have the model ST2000 for many years and have been fighting with my AMC on a regular basis to get things working. I am going to buy a new purifier now. I would go with philips. There is no harm in trying out new brands when you have bad experience from an existing brand.

I have bought your Aqua Guard Product (NF Membrane - Container Model) Water Purifier during May 2007. The machine is under AMC from April 2008. The water purifier started giving trouble from March 2008. At the time of AMC, your people replaced the candles. Thereafter, some rotten smell was coming from the water. Then we gave complaint during July 2008 and we were given a Registration number[protected]. And we are contacting your people every day over phone. But to our dismay, no body responded till date. Alas, now the machine is not working completely. No water is coming. Then we went to your office on 15/09/2008 directly and gave a written complain and got acknowledgement. Your people are not attending the complaint and the machine is not working. So, we have suffered mentally. And we are buying drinking water from out side. You are requested to get the machine repaired / or replace the machine immediately. If we don't get response from your side within a week's time, We have no other option but to approach appropriate forum like Consumer court etc. please treat this as most URGENT.

Aqua Sure is not working properly

I bought Aquasure last 3 month before now it's not work plz do the needfull
plz provide me the custumercare number on [protected]

AquaGuard — No service even reminders

Despite several reminders and repeated phone calls, I have been distressed with the attitude of Aquaguard services who have not serviced my equipment.
I have been promised by the people there that my equipment would be serviced soon, But Iam still waiting for them to arrive. I bought a contract with them for servicing for Rs 1790 which has been a sheer wastage of my money and time.

Despite several reminders and repeated phone calls, I have been distressed with the attitude of Aquaguard services who have not serviced my equipment.
I have been promised by the people there that my equipment would be serviced soon, But Iam still waiting for them to arrive. I bought a contract with them for servicing for Rs 1790 which has been a sheer wastage of my money and time.

Dear sir,
We have purchased I-nova Total on 05/11/2007.even one year had not passed it stopped working from 03/10/2008.I have called service desk number for three times on a single day but your service man has not turn up till this time .we are residing in a place where if water purifier is not there one need to depend upon drinking water available in the market.
So what's the purpose of making committment to the customer regarding your service. Better you closed your service centre if any so that we can arrange something must be available in the market.
Don't think you are the only compay playing in the market we will think that we ahve purchased water for 11 months from the market and paid for that.

i have purchased your waterpurifierwith boosterpump it is makeing too much noise for that i made complains but till no responce is comeing 80214631dt 11.3.[protected]dt14.3.08 but thay says moter is to be replaced but for sold pumpes thay dont have motors in stock for new mfg thay have motors in stock so i called mr shetty sr officer on 22187441 but till now result is zero when company is bogous than what officer can do thay says if company prowide spares than only we can give you service so pl reply what is to be done shoud i scrp your device of keep hope for service i have purchased for 7400rs cash my add chetan parekh 56 ridge road lic compound near teen batty mumbai 6 tel23693163/[protected] chetanparekh

I totally agree to your comment. This kind of service should totally be objected. These people are not even bothered to revert back. Whoever is looking for this water purifier product PLZZZZZZZZZZZ do not go for Aqua Sure, it is an useless product.

i have lost patience with after service guys. lying is first habit of these people, last 21 days - 2 -3 calls per day, and they say they are coming .when ... very uncompetent crew
its in borivli part of mumbai.
i dont understand whats the reason for such a bad after service .
they already increased my blood pressure by big margin .
what can i do to get them back on track .
help us consumer compliant listener .
even when i complaining - i feel no hope
but i will still give a try to complain -help us

worst servicing, not responding well, try to improve u r services

I was a die hard fanatic in using Aquaguard and have recommended to many of my people around me and have purchased the same.
To my dismay of late there is been deficiency of service by Eureka Forbes Ltd, who collect AMC in advance and do not provide the service paid for.
A complaint has been given to the call center on 29Sep t2008 and till this day(14 October 2008) of writing complaint there is nobody to rectify the machine which is clearly deficiency of service through AMC. In this day of booming consumerism this is a glaring deficiency. I am purchasing bottled water and will Aquaguard compensate the loss incurred by during the period of deficiency of Service.
I request the company to refund the AMC amount collected for the balance of period ASAP.

truly yours,

Sundar T V
14th October 2008

I own Aquaguard Nova water purifier at home. ( Registered Cell No [protected]...in case Aquaguard is reading!) After eight days of waiting period and numerous calls to customer care Aquaguard Technician turned up but needless to say not at the scheduled time! He diagnosed the fault in Transformer ( Rs 400/-)and PCB ( Rs. 1200/-)which he asked to replace! Following things raise doubt about his diagnosis ---
1.Technician refused to give his diagnosis in writing.
2. Technician was not ready to leave faulty parts with the customer.

Customer Care also was unable to provide Service Centre details. Customer should be free to go to any service centre in case he is not satisfied with the service or diagnosis of the perticular service centre.

Aqua sure (spring fresh) — poor concerned about consumers

Hi my name is Manoj, this is regarding Aquasure (Spring fresh), we brouhgt it just in August, from october 10 we are facing a problem in it, on the same day we filed a complaint, it was not olved on 15 oct we filed another complaint no.1472, which is untill today not resolved, plz make it note and inform the authorities

I have one eureka forbes aqua guard purchased 9 years back. every year i get the amc done and pay hefty sum to the company. this year there was 2 months delay in renewal. when i called the company personal for renewal of amc first they demended that amc is to be necessarily renewed for 2 years. when i insisted that earlier comp[any was doing amc for one year also, the comapny engineer siad that they will accept amc for one year also but would charge exorbitant Rs. 1800/- additional for replacement of parts in addition to amc amount.

i am aggrieved that such reputed company resort to such method of fleecing its customers.

i have decided that i will go for change of water purifier company and will purchase some other brand.

though, losing one customer will not mean much for a company as big as eureka forbes but as matter of policy i will rather pay more for change of branch than succumb to unhealthy practice of the company of cheating its customers.

pushklar sinha
city dhanbad
ph no[protected]

Eureka forbes RO- faulty equipment

purchased date -31/05/2008

order no[protected]

salesman- Ravindra singh/code no -9013886

Sevaral times complained but not proper responding

Very poor service after sales.

I purchased a water purifier machine from Eureka Forbes, Aquagaurd e boiling, in the first quarter of 2006 in DURGAPUR. The sales personal Mr. SUDEEP GHOSH MALLIK residing in BAHULA came to my home to sale the product and installed it. During one year of warrantee period he came several times to check the performance of machine. So we were quite satisfied with the service. But in 2007 after almost one year he came and suggested me to make a service contract for one year in RS.1600/- which covers free service and damages if any.

Then he never turned up. he disconnects the mobile when we call. we want strict action against these cheats.

The Eureka Forbes people are the best example of cheaters. They do not have any customer inclination. If you have shown the least interest in their products, they will keep on disturbing you shamelessly, but once the product is palmed off it is 'Good bye and Bad Luck!" to the customer. I faced lot of difficulties with them for the maintenance of my RO system. They have coolly pocketed my cheque for Rs. 3660/- way back in May, but yet to make a single call!

Sagar

Aquasure is a totally waste product. Germs to be seen after purifiying water. I thought of buying aquaguard crystal, but seeing all these complaints, I am in the dilemma whether to purchase the product or not

I had renewed the AMC For Reviva (RO)model of water purifier on 07.01.2008, which is valid till 06.01.2009. The said machine is not working since 15.10.08, for which I had made complaints on 17.10.2008 (No.[protected] at euro help line and thereafter reminded several times to local service centre at Laxmi Nagar, vikas marg, new Delhi. Their technician visited on 23.10.08 and 27.10.08 but unable to rectify the fault, insteade they are advising me to change the Membrane filter at the cost of Rs 2400/. Now My point is that AMC IS VALID FOR ONE YEAR, so MEMBRANE FILTER should be changed without any cost.

I own a Aquaguard Nova model I am complaining for service for the past one month but my complain is unanswered.I also have made an AMC with the company for three years.My complain no. is 80659974

I have purchased your RO Systems five years back and I have made yeary maintenance contract with your office at Mayur Vihar Phase III, Delhi - 110 096. Last year I have aid Rs. 3, 600/- towards yearly maintenaqnce contract. When your mechanic visited my house in the month of October 2008 I have pointed out to him aout the over flowing of water in RO. He told me that the necessary part will be replaced within 1 week but till date that has not been done. Whenever I called them we have been informed that the spare part is not available. Kindly inform me what todo. We are facing inconvenient because of overflowing of water in RO.

Regards,

R. Sethuraman, B4/28, Paryatan Vihar, Vasundhara Enclave, Delhi - 110096-Tel:[protected]Off: 23316029

I have an Aqua guard water purifier. I have always taken AMC. But every time I need service, it takes a lot of efforts to get the service people. Eureka Forbes seem to change the service people too very often. If and when the service person comes home, a haphazard job is done. During the last period of my AMC, which expired in September 2008, not one visit was made by the service people. I have now decided to buy a new water purifier of some other brand and throw the present one into the garbage bin.

I completely agree to all the accusations, I have an Aqua Guard- compact, its not been working, and not a single hell person is attending my requests.

They are only money making organisation

In our house we have on Aquaguard Booster. The water flow is very low. I have made a complaint on Sunday 16th Nov. They assured me to send one person on Tuesday by 6.30 evening with payment of Rs.250. No one visit here. The problem is not solved till this time.

k.v.lakshmanan
3/2 flat 3c janaki apartment
andavar street, choolaimedu
chennai 600 094
23611053
[protected]

Dear sir,
Our Aquasure was not work properly from last 15 days plz do the needfull
plz provide me the custumercare number on [protected]

I had bought Aquaguard I Nova 3 mths back, believe me i had just used it for 15 days after which water started automatically coming out without giving connection. I had called up the service person say almost daily after which they turned up once in a bloom moon. They rectified it and it worked for 3 days properly and again the same problem, again i after several calling he turned up he changed some part and rectified it again. same problem came again after which i again called them up, but this time to my surprise tehy gave me an answer that even they are not aware what is teh problem in the machine. When asked them to change the machine or give in writing that they cannot recitify teh problem they refused. Now they are delebiratly not picking my call and its been 4 mth now and AQUA I NOVA is like an showpiece in my house. I think they are waiting for the warrenty period to get completed so that they can charge and then repair.

I strongly suggest kindly do not buy Aqua products because they give worst service to the customer.

I am resident of Tumkur Near Bengalooru (Bangalore).I have purchased Aqua Sure from local agent.At the time of purchase, for one call they are at our door.I need filter elements now. But Worst part is that I have made several calls and personally I had been to the agent shop but no use at all.What is this???.Please dont sell the products for which you can not supply spares.Please suggest where can I throw this unit.I heard enough commitmets from your agents.I think incentives are given only for unit sales not for spares sales .I am thinking to dispose this unit and tell all my friends that "NEVER BUY EUREKA PRODUCTS"

Hi friends
Very bad services... I had register my complaint 6 times since last one month. They had not follow the complaint. Always promissing to attainding the complaint. My register no is 80664943.
very bad company... very bad services...
don't purchase...

Regards.
Tanushri

I am to suffering from the ill marketing policy of the Eureka Forbes .I had bought aquasure water purifier but its not working according to what the sales represantative of the eureka forbes demonstrated during the demo of the product.I urge everyone to avoid purchasing any products of the Eureka Forbes since this is a intentionally cheating company, none of their products are as per the standard norms.

Dear Sir, I have get installed a Aquagurd Booster Water Filter Cum Purifier on19/12/2007 from Asansole Dvn.sales office, I lodged a complain almost one month back vide complain no 271 for servicing since the water flow is not as earlier. I tried to contact the sales office many times but the number is not in service. It seems u people don't give value to customer. Plz do the needful as early as possible. MY CUST. ID NO IS..[protected].

This is to draw your kind attention that, I bought a Aqua Sure storage water purifier on 07.09.08. First few days it works fine, after that it started malfunctioning and issues as follows.
Can't able to purify the water fully only big particles are removed.
In the purified water we find same sediments as earlier.
The tap drops water if even if it is in off position.
Pouring water into the filter is time taking, feeding water in the blotting paper based first filter takes time .
We made a complaint to the place from where we bought it but in vain.

Purchasing any product of Eureka forbes is like nothing but a very bad mistake among all mistakes done during all your hole life.
I have very bad experience of doing so. Eureka forbes is interested only in sale, not in after service. I have purchased a aqua guard water purifier product and taken service contract for two years. After giving service for one year no one has attended the same. Even they have no goo, trained, technicians. They are mostly lacking sense of communications and having inadequate

Purchasing any product of Eureka forbes is like nothing but a very bad mistake among all mistakes done during all your hole life.
I have very bad experience of doing so. Eureka forbes is interested only in sale, not in after service. I have purchased a aqua guard water purifier product and taken service contract for two years. After giving service for one year no one has attended the same. Even they have no good, trained, technicians. They are mostly lacking sense of communications and having inadequate knowledge of products.

I have a water purifier and vac.cleaner, every 3 months there will be problem, i have given complaint 15 days up, keep reminding every second day still nobody came for the service. very worst product.please dont buy and they give ay servicer also/.

I have shifted from Kanpur to Kolkata I want mobile /telephone of Eureka Drinking water purifier and my new contact/address is as under:-
Tele:[protected]
Fax:[protected]
Fax:[protected]
Mob: [protected]
[protected]
E-mail: [protected]@indiatimes.com
[protected]@yahoo.com
From,
Residense:-
Capt Anil Kumar Padwal,
Manager Security,
Bank of Baroda,
E-110, Fortune City,
155, Old Jessore Road,
Near Dhotala Crossing,
Madhyagram,
Kolkata-700132

eureka is a nice compony but they r not gives the pramotion of the sinior employes so your team (eurochames) r left the job and takeing new offers to othore compony ... pushpraj singh jabalpur

I have purchased a Aquwa Guard
and nobody from the compnay approach me to do the service of the appratus.

l s bhandari
II-E-32
Nehru Nagar, Ghaziabad
ph [protected], [protected]

M/S. Eureka Forbes Limited
New Delhi.

Dear Sir/Madam,

I have given a service contract of the Aquaguard installed at my residence to your authorized service centre, whose telephone Nos. are 2622812, 2779179 and [protected] vide contract receipt No.[protected] dated 26.04.2008 for the period from 26.04.2008 to 25.04.2010.

Please note that Aquaguard is not working for the last one week for which I have complaining on phone from last three days but till date nothing has been done so far despite of my 2-3 telephone requests.

Now, I have no alternative but to approach you with the request to kindly look into the matter and do the needful immediately as I am facing great difficulty without purified water.

Thanking you,

sincerely yours,

Ms.Namrata Varshney
C-404, Rail Vihar, Sector- 3
Vasundhara, Ghaziabad (UP)
Pin-201012
Tel: [protected], [protected]
Dated: 07.01.2009

Dear Sir,

Just one two month back I have done a mistake to purchase a water purifier ( Aqua Sure) from M/s Ureka Forbes. This product is such a bad quality product government should not allow to sell this in the market. Customers should not be ceated by this company. Ispite of giving so many complains through telephone last one month no one had visited my house to see the problem. Right now I am not able to use this product and I am drinking the boil water. Please help and do a needful action so that I can use this at least.

S.R.Saha, Mob: [protected]

We had complaint for filter problem which inspite of reminder no one ever came to replace filter.I dont understand whats wrong with this company which is dealing with such a good product.Mangament should seriously look into matter on priority and resolve this long complaint issue.

Dear sir

We have bought aquaguard water purifier Revieva model 3 years back

we made AMC on 31/01/2008

and made AMC this year also on 22/01/2009

on same day itself our RO Reviva aquaguard found problem after replacing of full system and we have Rs 3, 660 for AMC

It found water is not coming in the tank, only getting water in the drain tube

immediatly we made call and book the compliant still they did't come attend the compliant

The person from Aquaguard Mr.Jhon only came on 22/01/09 and replacing the membrane and put AMC

sofar we made calll more than 10 times

since we are a old customer and going AMC for year, such a simple compliants also not taking care of that

pls send a person immediately 4/380 v.i.p.bhavan, moovender nagar, hosur -635109

regards
venkatesan
[protected]

I have purchase a Aqua Sure product 6 months ago and started facing many problems, We had promissed a lot of things while purchasing the product but at the end we are facing a pathetic services inspite of many complaints we just get one reply "our service assistant will attend to your complain next week" till today I am waiting for next week, also this product is not at all easy to mantain and it is not at all a user friendly ...I would like to suggest our people not to go for this product because it is not worth it...

I too had very very bad service from Eureka Forbes guys, this sales person from Aundh PUNE, office was very nice before placing the order and agreed couple of things related to installation before placing order, once order is put, We need to continuously follow starting from delivery to installation, almost a month still installation is not complete and we are not able to use it.
till now almost daily I called same sales person, but he doesn't pickup the phone and no reply to call.
I really not clear how people recommend this product!
Very bad service!

Dear,

Earlier I was also of the same view but after speaking to the senior officials my problem was rectified. Speak to the senior people, they will definately help you.

I purchased one Aquaguard booster with e boiling water filter, I made the payment by ch no 46951 of CBI dt 8/4/2008 in favour of eureka forbes, but no bill, no warranty card was given to us, the water is leaking from the system, not a single service has been provided to us, I dont know where to make complain. Kindly do the needful so that we may get the Invoice, Warranty Card and services. Our Address is Tirupati Auto, Ashiana More RajaBazar, Patna 800014, Ph No [protected]

WE PURCHASED ONE AQUAGUARD WITH E BOILING SYSTEM BY CHEQUE NO 46951 OF CBI, BUT TILL TODAY WE HAVE NOT RECEIVED THE INVOICE, GURANTEE CARD OR ANY SERVICE, THE WATER IS LEAKING FROM THE SYSTEM, WE DONT KNOW WHERE TO COMPLAIN ABOUT IT. PL DO THE NEEDFUL OUR ADRESS IS TIRUPATI AUTO, ASHIANA MORE, RAJABAZAR, PATNA14, MY PH NO IS [protected].

THANKS AND REGARDS

RAJESH KUMAR
02/02/2009

I purchased one Aqua Sure, 25 lit, nearly one year back. Now I need to change its filters. I wanted to contact the Eureka Forbes representative who supplied the filter at My Kolkata residence but he is not responding to my call for the last four months. The Taratala office of Eureka Forbes said they can not supply the spares. Their Kolkata head office gave me the telephone number of M/s. SMS Enterprise, near Prk Circus Maidan and phone number of another person who sometimes attends this type of problem. We contacted the person and visited the SMS Enterprise. Result is interesting. The price for the set varies from Rs.450/- to Rs.1300/- and none of them can supply those spares immediately. So, we are trying to get the filters for the last four months wiyhout any success.
I believe, Eureka Forbes having a very good number of customers in Kolkata itself and good proportion of them opted for Aqua Sure. But, I do not understand, how these poor customers will use this costly instrument when its spare parts (those should be changed regularly to get desired quality of water) are not available!! Or, this is just a "use & through" article!!!

dear all,

compare to Hindustan purit Aqua sure is the best i used both the products service is good

i purchased 1.5 years back in karnataka state gulbarga dist. know i given a complaint that change the candel 4 days back that is 4th feb but no one is responding.pls do the need ful
thanks

I fully agree that the EUREKA FORBES guys are nothing but a gang of cheats.I am suffering by having bought their RO Total 5 months back .Nobody listens to my complaint.I donot know where to go.
Please help
Pankaj

Dear cencern

Today I logged a complient for non working of Eureka Water purifier. Complient no is 80987429 Dt 17.02.09. Please note that now a days we are facing lot of problems in purifier. I request you to close the issue as soon as possible.

Thanks and Regards

G.Rajaraman

i want to relocate my aquaguard water purifier. please inform contact number of your agent in cochin. they may call me on [protected].

Please note that Aquaguard is not working for the last one week for which I have lodged a complaint on phone on 12.03.09 ( Complient No :[protected] but till date nothing has been done so far inspite of my 2-3 telephone requests.
I request you close the issue immdly. kindly look into the matter and do the needful immediately as I am facing great difficulty without purified water.
Please note that now a days the quality of the service is very poor campare to 2 - 3 Yrs back.

Regards

G.Rajaraman
18/41, I Cross St,
Srinivasa Nagar,
Kolathur,
Chennai.
Ph :[protected]

Please attend and close the pending call logged on 12.03.09 Work order No 53402976.

G.Rajaraman
18/41, I Cross St,
Srinivasa Nagar,
Kolathur,
Chennai - 99

Ph :[protected]

eureka forbs ltd./water purifier — cheating of extra money

I, RATAN KR MANDAL, purchased awater purifier (aquaguard classic, price rs 7190.00) from one of eureka forbs' sales agent named Asoke mukherjee, Haldia, w.b., INDIA. He sold it with his colligue mr. Manoj Mondal (code no. 9o22685) I Came to know their feild leader is mr Manoj mandal.
1.THEY sold it with three installments. I paid three post dated S.B.I. CHEQUE datted 14/o1/09(rs 3400.00), 14.02.09(rs 2050.00) & 14/03/09(rs. 2050.00)
2. Again they take (partikularly mr asoke mukherjee) a cheq. of rs.3790.00 dated ~07/02/09. he told that he immideately will return the cheq. dated 14/02/09 & 14/03/09. After that I again-n-again reminded both of them and kharagpur divisional sales office.
3. but they still did not return the cheques & deducted extra rs. 2050.00 dated 14/03/09. mr mukherjee is reminded a no. of times. Now he is not attending my phone call . I also informed their field leader.
4. please take nessesary steps to return my valuable rs. 2050.00 as early as possible. AND give me the final money receipt.
REPLY AT [protected]@gmail.com
MY adress: TATAN KR. MANDAL, 11/155B HALDIA TOWNSHIP, W.B., INDIA. PIN 721607.

We have Auqa Sure water purifier and now the filter is not working. We need to replace the filter.

Now I am in hyderabad so please le me know the contact details to purchase the filter.

Thanks
Jayaprakash

being aqua gard a vital in every moment in life as water condition is precarious now adays . without AMC no complaint is attended even follow up by phone.purchase product & throw your money to dust been .

I am having an AquaGuard classic water filter -cum-purifier.Every year I take an AMC Contract for this equipment and the present AMC is from 26/09/08 to 25/09/09.since the past two months this waterfilter is giving some problem.The water is not getting filtered properly and this waterfilter stops on and off.complaints were made to the local Authorised dealers of M/S EUREKA FORBES at TRICHY, BUT TO NO AVAIL.The complaints were made to M/S SUGAM SERVICES TRICHY in the month of January 09 and several times thereafter.The complaints were made to the owner of th agency as well as Mr.ANBALAGAN of M/S SUGAM SERVICES.The so called "service engineers" used to "visit" our house daily as a matter of routine do something to the equipment and conclude that there is "loose connection".Till today this problem has not been solved and we are forced to buy mineral water from outside incurring extra expenditure eventhough our water filter is under AMC.THIS SEEMS TO BE AN APT CASE TO REFER TO THE CONSUMERS PROTECTION FORUM FOR "DEFECIENCY IN SERVICE " WHICH I SHALL BE FORCED TO, IF THIS PROBLEM IS NOT SOLVED IMMEDIATELY.

I bought Aqua Integra on March 10, 2009. Within ten days it has begun to malfunction. The customer servie is so poor, I wonder that we consumers have not joined hands to take them to court !!
SJ

This is regarding the AMC of Aqua Guard. Eureka Forbes is supposed to provide two services in one year contract. Since last two years I have got only one service that is during the renewal of the contract.

On contacting the engineer in charge of Gurgaon they say that when ever the engineer comes for they service my house is locked. But unfortunately my house is open and I am available when the engineer has to renew the AMC.

Please advise.

I have an aqua sure water filter non electric one..
I want to change its filter only, but the problem is that I couldnt find any aquasure showroom or any such place where there are only authorized eureka reliable products,
because when I went to some shops to buy only aquasure filter, it's packing was open and anyone could suspect that they are used filters again for sale.
my cell no is [protected]

JUST I WANNA UR GURGAON SERVICE PROVIDER ADDRESS OR CONTACT NUMBER MY MOB. NUMBER IS [protected]

Aquaguard With Booster — No following up of the complaint done

Dear Sir/Madam,

My complaint is against the Aquaguard service provider.

I submitted my complaint on the customer care number of Aquaguard twice.
Complaint Number is 53734572. But none of the representative followed up the complaint.

My aquaguard is leaking from the base and hence water is not getting filtered properly.

I want you to take some action against the same. If they don't attain the complaint with in 2 days then I want to give their product back and get my chash back paid for that product.

Please do the needful.

Thanks & Regards
Santosh V. Dahibavkar

any service engineers near Hospet, Bellary district Karnataka state,
pl contact for servicing the water purifier
dc ravci
amaravathi
bharathi nagar
hospet
[protected]

1) The second service was provided 3 months later than schedule service.
2) The third service has been provided 9 months later than schedule service.
3) Forth service has not been provided till date, even though the service contract is going to be expired only after 5 days i.e. on 07/05/2009.

This is a clear breach of service contract. I and my family are being forced to drink un-hygienic/contaminated water due to untimely services provided by your authorized service centre even after a legal and authenticated service contract with Eureka Forbes.

I would like to say that the Eureka Forbes franchise are not caring for the costumers.

Dear Sir,

I had submitted a Complain to you on Aqua Sure ( Aqua Guard ) non-electric product, dated 3 may 2009 evening around 7:00 PM .
The product was purchased on 11/11/2008, Its not even 6 moths the it started giving problem 4 times, Every family needs hygenic water after investing in a product, but this company is cheating consumer and making easy money, And they only concern about there money and they think that consumer money is a dustbin paper . I did not get any reply on this neither my problem has been solved . Please look into this and help in resolving .


Thank you

vacume cleaner are not properly service & not responce propurly your distributer

Negligent Service... Aquaguard Booster.

I had called your Euro Help Line No. requesting them to send their Sales Executive at our doorstep, since I wanted to purchase an Aquaguard Booster. I was attended by your Executive the very next day without any delay. I had paid Rs.8, 690/- by cheque (being full and final payment for the Aquaguard Booster) to the two of your Executives Mr. Kamlesh and Ms. Jasmita who had visited my residence on 3rd May, 2009. The machine was delivered after 2 working days i.e. on 6th May, 2009.. and cheque was encashed on 10th May 2009. However, I regret to say that your Euro Help Line service is only for marketing your respective products, but post service is hopeless..

I have been calling your Euro Help Line from 7th May 2009 till date requesting them to send their service engineer to install the machine. Every time we call there is a different Executive attending to our request, and all have a standard dialogue, i.e. they tell us our Name, Address, Telephone Number and Model of the product.. Besides this your Executives are useless. I do not understand the purpose of this Help Line number. All your Executives greet us saying "EURO HELPLINE MAY I HELP YOU", but when we discuss our grievances with your Executives, they say we cannot assure you that our Engineer will visit your residence, but we will try our best... What is the use of this reply... Very sorry to say that it is almost 10 days now, this machine is just lying at my residence unattended by any of your service engineers.

M. D'Souza

Eureka Forbes - Acuaguard classic — Aquaguard not functioning

I am a user of Aquaguard classic filter since last 2 years but the water filter seems to stop functioning within 2 weeks after the service engineer repairs it !! i am completely unsatisfied with the after sales service given to me by the company. i have spent so much money on the service since last 2 years but to no help. i would like to know whoom should i address my complaint to and whether is there any one in the customer care who would be willing to help me.

I have purchased the Aqua sure filter from Eureka Forbes some 11/2 yrs back. I didnt face any problem regarding the inner filter change.But now since last 6/7 months, i am unable to find those inner filters because of which we are unable to drink pure water and we have stop using this filter now . The dealer who was previously dealing with those filters informed me that he no more deals with or he has stop dealer ship of aquasure.
I am not getting any proper response from the service mens and now I have stopped calling them.
I am staying at Old Airport road Bangalore . can you pls help me out to resolve this issue.
Note - My filter is non electric . the inner filter has to be replaced after every 3/4 months
My no is [protected]
OR

Pls give me the Alternative or furnish me with an alternative no with whoime the inner filters will be available
Shailendra J Tendulkar
Annasandra palya
9C, kesava
KrishnaNagar Apartment
Bangalore

We bought a RO filter and it worked for only three days. It has been a month and yet our complaint has not been resolved.

With all the above complaints in place and such lethargic and laid back approach by the company. Should we not file a criminal complaint for cheating? we need to arriagn the top executives as the principal frauds to get some justice. They are otherwise not concerned for customer greivances.

I fully agree. Their after-sales service is horrible. Please keep away.

water purifier,model st 2000 — not attending to the complaint during amc

customer code 1782283- inspite of my repeated request over phone my coplain has not been attended.every time i was told that within day or two it will be attented but no body visited. I spoke to one mr.Anil bali over phone no [protected] number of times then i spoke to your jaipur office [protected] but no body turn up.I would once again request through this site to attend the problem.I am appending below my current address- Aditya Kejriwal, A-015, Ashiana Gardens, Alwar bypass road, Bhiwadi-301019, phone no [protected]

Yes. I agree to a great extent to this comment/complaint. The service in our area is very very very very bad and pathetic.

We had taken this product in Dindigul in Tamil Nadu. We had taken it from one of the agency (Venus Electronics, Pensioner Street, Dindigul.) and when reached them for the refil, they just turned us away that they have suspended the operations in our place and wanted us to get it from another city, Madurai. Just dont understand that for a refil, should we go in search of places. they even were not able to give us the details of the agency in Madurai nor anywhere else.

This is pathetic both the company as well as the agency, as its the responsibility of the company to facilitate the spares for the customers.

If someone in this mailing list is aware of the details where the spare is available in Madurai, in Tamil Nadu, it would be great, as i dont think the company is not going to assist the customers in anyway.

I have purchased aqa spring fresh model about 2month ago in Agra. Local service center in Agra at Kamla nagar deny to attend the complaint. please help me.My mo.n.[protected].My name is P.K.ROHATGI

I bought aqua sure electric model couple of months back in my new flat, The water ibnstead of getting purified was stinking initially & now this model is not even getting switched on. I had complained on their call center no. & was commited that a service person would attend in 24 hours, unfortunately only aqua sure knows what is the maening of 24 hrs becuase since last week i am only following up with no body attending the complaint.

I would recommend not to buy any Eureka Forbes product for their extremely bad service *& insensitivity towards the customers.

Eureka Forbes/e-boiling booster — water purifier doesn't Work

My customer ID:-[protected]
attended to on the 14th june not working today-can somebody from the parent company envince some interest in retifying the defect.this third time the complaint is being sent.
I am retired prof from Hyderabad-India.
Dr Manmohan Singh.

The AMC service offered by Eureka Forbes is very bad. I have a Aqua guard - Classic water purifier for I have entered in to 3 years AMC recently with 100% advance payment. The unit stopped working 5 days ago. I lodged a compliant with the customer care on 21.07.2009 (compliant No[protected]. Inspite of follow up several times. Their is really pathetic. I would recommend not to buy their products.

i too facing same problem from hyderabad

wanted distributorship for rewari

Dear Sir/Madam,
I Babula BJain, customer of Eureka Forbes ltd.We did not find any service nor visit's sighn of your company.We call many times in
call centre, complain no[protected] but no response that side and misbehaviou from your staff.So that I kindly request you please
return my money.If you will not take any action within 7 days, I must take immediate legal action.

Regards
Babula B.Jain
Mahaveer Palace "C"wing Room No-502.
5th floor, gokul Nagar, Bhiwandi-421302
Mob-[protected]

i had given complaint for last 15 days .some person comes without uniform, brings down the machine, again puts it up and says iwill come with parts and doesnot turn up.sends another person who does the same again .for redressing a problem it takes several weeks, technicians are inefficients, it happens in mumbai whichis very unfortunate.cusomercare service is absolutely hopeless particularly crystal service center.some swati and malini always promise to look in to the matter, they donot give higher officers numbers, technicians donot givetheir cell nos. or higher officials cell nos. though i m old customer seriously now thinking to change to other brand.

HI,
I am also facing the same issue with Eureka Forbes electric RO system. I brought it last month and so far I did not use it for 5 days.. because one every two days it stops working. I called Hyderabad Eureka Forbes customer service number[protected], but they are most irresponsible people in the world (i find) they never turn up. I contacted their main branch customer service people for return or replace of product. But they are saying it is very difficult to replace or return the product, better you get it repaired.. what the hell customer life in India? I am going to challenge them in Consumer Court and not going to leave them so easily..

Hi,
A small part was broken and I wanted to replace that for las six months. Initially I tried with the person who sold it to me. After trying for few months I complained to this so called help line with the number 39883333. I complained few times. Every time some Rakesh Poddar or Some July Rao attends the call and tells me within 24 hours some one will contact me but no does that. Purchasing Eureka Forbes product was a blunder. I am suffering for that. I will never purchase again from the same company.

I am a totally frustrated user of eureka forbes services.

One and half months back I had purchased Aqua guard RO machine.
On the first day I observed the machine has leakage. I called eureka forbes support center, eureka forbes service man came next week!!, Rather than fixing the problem he did some Nasty things with my machine and my machine is dead now, has been dead from last 1 month.

Till now no one has come to solve the problem.

My Request ID :[protected]
My customer ID :- [protected]
My Contact Number :- [protected]
My Name :- Sumit Khedkar.
Address :- DSK sundarban, flat no D-505., malawadi hadapsar
Pune 411013.

I have called eureka forbes support persons probably more than 100 times.
Now they have stopped answering my call !!!

Following are some of the most unprofessional persons from eureka forbes side to whom I interacted with. ( With their contact numbers)

1. Sushil – [protected] ( I was told he is the boss. For me he is a hard core cheater.)

2. Dyaneshwar Bhosale :- [protected] ( Service man from the same category)

3. Mrs. Chavahan :[protected] I was told this is a service center number) Once I called this lady at 9:28 morning, she asked me to call after 9:30, because the office opens at 9:30!!!.

4. Abhijeet :- [protected] ( I purchased my machine from this person, who did not show me his face after that day)


I have a lot more bad experiences of these persons If you want I can share them with you.

However I have a last hope from your side that at least you will look into the problem I am facing.

My aqua guard RO machine is not working and it has a leakage.
Please help me out of this pity.


Your’s truly,
Sumit khedkar.

I agree...

This is a very bad co.

I purchased the AquaSure Non-elec filter 2 years back.
Last time I had a very bad exp when changed the candle of the filter.
Now the candle needs to be changed but for last 2 months I have been calling them but no positive reply.
I can one no.. they give me another no to call...this chain continues...all bogus.

The appropriate authority should take very strong action against these cheats as early as possible.

-S.Saha

The same case with me. I have purchased Aqua Sure non-electric water filter in the month of February 2008. Almost one month after the purchase, water filter stopped functioning. Water does not flow down from the filter. I had tried contacting the sales person named Mr. Santosh who had installed on his mobile no. [protected]. But there is no response from anybody. Since March 2008 water filter is lying unused. I happened to contact this person last week and he had promissed that he would visit but after that no response.

I think we catch hold of these people from Aqua Sure and thrash them.

Anthony Furtado
Brahma Baug, C1/17-18, BT Kawade Road, Mundhwa, Pune-411036.

KAVI SERVICES the service franchise provides the WORST AND BAD service they can. DO NOT EVER GO FOR SERVICE OR GO FOR THIS AQUA GUARD PRODUCTS, BECAUSE THEIR SERVICE IS SO PATHETIC.

KAVI SERVICES HAS TAKEN THE WATER PURIFIER FOR RECTIFICATION & HAVE NOT RETURNED YET. I AM CALLING THEM DAILY, THEY GIVE LAME EXCUSES...AND THEIR RECEPTIONIST AND THE ONES WHO PICK THE CALL ARE SO RUDE ...THEY DONT KNOW ANYTHING ABT CUSTOMER SERVICE...

kavi SERVICES, SHOP NO 1 GULMOHAR HABITAT 2 SALUNKE VIHAR ROAD KONDWA PUNE 48----- NEVER EVER DEAL WITH THIS COMPANY

[censored] IN service

AQUASURE(Electric) — Very Bad Product & Service

We took aquasure and it started giving problem from the very next month.We have complained the same to the aquasure dealer nearby.Staff from aquasure took the aquasure and told that they will repair or replace the aqusure after looking into it.3 months passed away.But they didn't returned the aquasure.We made multiple calls to the concerned people.But, they are not responding.

The model is AQUASURE SPRINGFRESH RO

EUREKA FORBES AQUASURE SPRINGFRESH RO — cheating

i bought this product 8 months ago. it has failed several times. now the container is overflowing for last 2 months. the dealer has become abusive and has refused to repair or replace it. they are real cheats.

I purchased Reviva RO at Baroda and shifted the machine to Mumbai in 2004 due to job transfer. In presence of Eureka Forbes fellows, the machine was installed at my Mumbai residence with my guidance as Mumbai-technicians are not trined on this model !!! Well, the machine was running well, but as per Instruction Manual I was supposed to change the Membrane filter . I gave call to Mumbai Customer care. As usual you know they don't response or give false promise. I tried with them for 2 months but was unsuccessful to get the membrane filter changed. Then I left it on God.
Unfortunately, on 22nd of June, 09 my machine stopped delivering water due to clogged Membrane filter. I contacted the helpline, one person visited after two days, but he didn't bring the Membrane filter.
Since then I have made several complaints through the following Service Request Numbers:
1. Service Request No. 81457697 dated 22nd June, ’09

2. Service Request No. 81471789 dated 25th June, ’09

3 Service Request No. 81497228 dated 1st July, ’09.

4. Service Request No. 81505569 dated 2nd July, ’09

Still my machine is standstill, Eureka Forbes could not arrange one Membrane Filter.

Under the circumstances, I am planning to approach Cosumer Court to get my grievance redressed.

i want contact details o[censored]r local service centre in Lucknow ( UP)

Veneet Munjal
[protected]

yep, me too one of the looser by eureka forbes.their customer service is very bad.not only this allmost all customer servies in india are in same postion.most of customer servicenexecutives come to office by doing full makeup and do all rubbish and labalala in office.Evn managers are in same position.I donno when my indians will get developed

I am also facing the same problem with this product.
this prodict should never come into mkt and eurake should close their compnay and govt should take necessary action against them.


Neha

I will say the most pathetic and the worst product cum services .I have Aquasure spring fresh. I cost 14000 but in real is not even worth for 4 rps seriously.
I[censored] have money please please invest in some proper product.Its only damm business for them.
We purchased this product a month and half before.Till date we have called i Guess atleast 50 times to various numbers for a solution with this product.We have called 5 times technicians for the problems like its making sound, water is not coming, water is not purified. When we checked water we found hair in the purified water, a ant, mud etc etc ... that is please folks note " PURIFIED WATER".On top of it the technician says its Normal.
We invest money to get purified water not a torture .
The worst experinece I ever had, the biggest lesson i can ever learn.
PLEASE DONY BUY THESE PRODUCTS PLEASE

Auqa Sure ( Non-Electric ) — poor service

I had purchased one Auqa Sure ( Non-Electric ) water purifier product from M/s Eureka Forbes on dated jun 2008 to sucure my family from getting better drinking water,i am calling to custmer dept on date 29.12.2008 to change my filter,he say me Rs 450 to chage it and give me complet no 82337568, till time it is not chage, i am calling more then 2-3 time but no body get me,i think this compy is frod his product is frod, do not alow to sell his product in mkt.

Acqua Sure Ivory

Complaint no: 83906236

This a forth complaint of me regarding your product Acqua Sure Ivory . Your product is not working properly . The product i have purchaced in month of July from then it is givng problem.from 2nd day problem in machine started.1st complaint no. is not with me now.Gala electronic's Charkop, Kandiwali (w), Mumbai - 67.is store from which i have purchased this product. He said me to contact to company because his products are not in stock.So i request for replacement for this product.

Mr. Harish Dhondiram Salunkhe 144/17 Omkar co. op hsg . sector _1. Charcop kandivli (W) Mumbai_400067

Contact No: [protected]

salunkhe.[protected]@gmail.com

MY VACUM CLEANER DOES NOT WORK SINCE 03 MONTH BEFORE .NO ACTION TAKEN BY YOUR CUSTEMER CARE CENTRE THE SERVICE OF YOUR CUSTER CENTRE IS VERY POOR I AM NOT SATISFIED WITH IT

MY WATER PURIFIER DOES NOT WORK SINCE 2 WEEKS .NO ACTION TAKEN BY YOUR CUSTOMER CENTRE .KINDLY TAKE ACTION AS SOON AS POSSIBLE MY COMPLIMENT NO IS 85559596 DT : 15-09-11

MY WATER PURIFIER DOES NOT WORK SINCE 2 WEEKS .NO ACTION TAKEN BY YOUR CUSTOMER CENTRE .KINDLY TAKE ACTION AS SOON AS POSSIBLE MY COMPLIMENT NO IS 85354104 DT :[protected]

Extremely Pathetic service, I wonder how they are still in the market, They should have closed down way back

Complaint No - CMP/271/GOA

My AquaSure water filter had stopped working and a technician repaired it on 12 June 2021 by changing the candles and a fuse. Payment of INR 1700 was made for the same.
However, it stopped working again on 18 June 2021. Since then I have been calling the customer service and they keep giving me the same answer, 'madam will call you in 5 mins'.

The madam who is supposed to call does not seem to have any time for customer complaints.

I have made at lest 10 calls to them on their customer care number and also to their head office in Vasai. However, no one has called back, no technician has visited and they have not even issued a new complaint number.

Very disappointed with this unprofessional approach.

Eureka Forbes — AMC NOT HONOURED FOR AQUAGUARD

We have taken an AMC for two auaguards installed at our residence located at 20, III MAIN, I CROSS, NTI LAYOUT, NAGASHETTIHALLY, RMV II STAGE, BANGALORE - 560 094 for the peiod April 23, 2008 to April 22, 2009. NOT EVEN ONCE THEY HAVE COME AND SERVICES TILL DATE. REPEATED FOLLOW UP HAVE BEEN IN VAIN.

Details:authorized dealer who has issued the receipt. Beavers Enterprises, 28, Krishnappa Layout, OFF CIL Block 'A', Ist A Main Road, RMV II Stage, Bangalore - 560 094

Contract Receipt No. 15374524

to, chairman eureka forbes.
respected sir i have got installed a machine by your compant s representative (Ramji sharma) in oct 2007. there after in month of augest -sep 2008, same worker(Ramji sharma)with Kushwaha came and asked me to change the carbon and filter and other things. i asked him to change it . after few days my machine sotopped the purifying water and it stated put off suddenly. i called to that person but he didnot respond and second person came to me and ask me to give some bribe. he did some work in machine and told me that the corbon and filter are duplicate and the person who has installed it, has done cheating with you . then he offered me to do it again on marginal rates, but this time i said this second one no. and i lodge a complaint in eureka forbes installer . MR maurya came and told the same thingh that all carbon and filter are duplicate .now i am facing this problem from last one month and no body is responding . later on i came to know that workers of compony are installing mavhines without giving bills, in my neighbourhood some people have got installed machines in this manner. and people like me who takes water purifyers on bill they face such kind of problem. so please do somethingh and stop this bad services of your compony. and please take some disciplinary actions against your workers who projecting bad image in front of customers.
thanks for your anticipation.
ajay kumar, Defence Offiecer
machine - aquaguard water purifier(claasisc E boiling)

We have taken an AMC for auaguard installed at our residence located at G 218 ASHIRWAD PARK CITY LIGHT SURAT 395007 for the peiod 21/02/08 TO 20/02/2010. NOT EVEN ONCE THEY HAVE COME AND SERVICES TILL DATE. REPEATED FOLLOW UP HAVE BEEN IN VAIN.THEY DO NOT CHANGE OUR CARBON AND CANDLE TOO.

Dear Mr. Ajay Kumar---
My sympathies with you. You are a victim of Eurka Forbes's cheating. From your comment it appears that you machine is beyond warranty period, secondly you have not entered in to an Annual Maintenance Contract. But I can say here you are very lucky because Eureka Forbes never honour guarantee terms nor they honour legal contact of 'Annual Maintenence Contract'. SO YOU HAVE SAVED LARGE AMOUNT IN AMC. Even if you approach consumer court the case might go against you because Eureka Forbes are expert in evading the obligations. You water prifier is junk now, as it is it was junk the day you purchased it.

the entire site and company service is pathetic and lousy .No one pick up the call in mumbai office . write feedback on website no one follows up .local service i think is is in shambles . a new water purifier cannot be installed. What will happen if it breakdown ? . I think i have take a wrong decision taking the purifier. i think we need to to file a complaint for poor service, wrong commitments, and wrong punchline as friends for service it will be good if it becomes enemies of good service . It is very sorry to see a good company which took pride in there sale and service setup has grown in unmanageable unresponsive entity. There should be a law which is quick and complaints can be filed online. These companies even do not respect consumer forums because they now very few people will have time to actually register and follow up complaint.

I want to complain that I purchased Euroclean ace vaccum cleaner in the deepawali scheme from Eureka Forbes.

The scheme stated that we would recieve a persian carpet from them but till now we have not recieved the carpet also we have complained many time in the service centre.

Every time they tell that you will recieve the carpet within two three days. But we have not recieved the carpet till now.

The last time we complained was on 19/02/2009 at 2:15pm the call was attended by Miss Shweta. She miss behaved while taking to me.

We want you to take some action against this miss behaviour done to us and also please check that they provide us with the carpet which was to be given with the vaccume cleaner.

Hoping for favourable response

Thanking You

i had purchase Aqua Gaurd from ur company in 2007 at nagpur .Actully now my aqua gaurd is not working, and m d owner of a hotel, tats y i need aqua gaurd much more than anybody else. ur company is not responding over my complaint.
kindlly accept my complaint and give some responce to me as early as possible.
my mb no is [protected].



Date Regards,

12-07-09 sumeet mate

i had purchase Aqua Gaurd from ur company in 2007 at nagpur .Actully now my aqua gaurd is not working, and m d owner of a hotel, tats y i need aqua gaurd much more than anybody else. ur company is not responding over my complaint.
kindlly accept my complaint and give some responce to me as early as possible.
my mb no is [protected].



Date Regards,

12-07-09 sumeet mate

i had purchase Aqua Gaurd from ur company in 2007 at nagpur .Actully now my aqua gaurd is not working, and m d owner of a hotel, tats y i need aqua gaurd much more than anybody else. ur company is not responding over my complaint.
kindlly accept my complaint and give some responce to me as early as possible.
my mb no is [protected].



Date Regards,

12-07-09 sumeet mate

Respected sir,
we are one of MARUTI AUTHORISED SERVCIE STATION AT KARAIKUDI.We have wet &dry type vaccum cleaner. we have given the vaccum cleaner to your Madurai office ( EUREKA FORBES LTD., PLOT NO 300 K.K.NAGAR MADURAI -625 020 PH:0452-
2587728, 258216, 2587654, 3048073) for service dtd on, 07.04.2011. our job card no.7064.but till time we have not get proper answer from your Madurai office.
kindly make necessary steps to solve the issue.
our contact no,[protected],[protected]
surabi motors, sriramnagar kottaiyoor.

Hi, I have filed three weeks ago to fix the water purifier which is under AMC. Every time when we call, getting a standard reply as in a day we will fix it. I am literally loosing patience and hope and we are buying water from outside.

I have called 3048073 multiple times in the last three weeks always with excuse.

Need an immediate fix.

my mobile number [protected]

Horrible public dealing staffs in Eureka Forbes office at Ranchi. Even the head of the organisation is rustic, rude, abusive promoting goondaism. Our company has finally decided to call off the deal. Now we are planning for other products. Would urge people not to go for any Eureka Forbes until they really rethink of improving their staffs and public dealings.


.

your local eureka forbs serviceman are not coperative ie mr sanjay gupta, mr jitender verma that

both person behavier are no so good ie angary person .

my water purefier are taken at local office and give back 10 or 15 year old model.

i have purchase in 8700/- rs.& give back 10 year old model

mr sanjay come on bad languase.

so please solved this matter.other wise i have go to consumer court

total old water purifier sell in higher rates

i have purchased one aquaguard at garhwa, jharkhand . after one year rather after so many calls and complain no one is available for servicing or for replacement of cartrizes. please solve my problem. my contact no is[protected] and [protected]

hello
I want servicing Exicutive of aquaguard ST2000.
Pls Replay early at my mobile number [protected] .
thanks

Hi,
I recently tested an Aqua Nova gold. I found the following problem.

1. Set the time (6 beep thing) for one session...The water stops flowing. Once u have filled the required vessel -- press the button again -- it stops... Everythingz fine.

2. Immediately change this time again by pressing the button (6 beeps). Water flows. Fill the vessel. Press the button again to stop -- IT WONT STOP. You have to power-off the machine and power-on again... :-(

Dear sir/madam,
I am Major Tyagi representing College of Materials Management, an Army establishment at Jabalpur. We have about 42 Aqua guards fitted in our campus but some of these are off road for want of proper repair/replacement of spares/expendables.
I am writing this mail after a lot of requests made telephonically to Mr Bhoopendra Kirar (so called Customer Service Specialist in your list of appointments ) for repair of the aquaguards as well as requesting for an AMC proposal. Almost 15 days have passed by and neither have I got the AMC proposal for processing the case nor have the aquaguards been satisfactorily repaired.
I would like to highlight the case of Two Aquagards 200 fitted in our officers mess and are not functioning satisfactorily since almost a month now. These aquaguards are meant to provide drinking water to approx 120 officers dining in the mess daily. The aquaguards were supplied by M/s Balaji Marketting (again a claimant of auth dealership of Eureka Forbes for industrial models and thier service support). The proprieter sent his rep twice after repeated requests but only to come up with excuses like the water pressure in the tap is not there, (mind you the machines were functional since almost a year plus now), then the reason changed to booster pump is not working, and then the booster pumps are not available, then there is a shortage of supply from the company, then these pumps will come by 2nd Aug, then the courier has not come and then the boy who will repair is not well etc etc.
Then I contacted Mr Bhoopendra Kirar (Customer Service Specialist) who came and met me on 4th Aug and promised me that he is going to take care of all my machines and I can forget about all my problems and he shall also fwd an AMC proposal by 7th Aug. After another two or three calls made by me every day finally the booster pumps were fitted on 7th or 8th Aug but then I was told that just changing the booster pumps will not do, now the carbon block and candles also need to be changed for which the rep shall come tomorrow ie 8th/9th Aug. But that tomorow has not come till today ie. 17th Aug . I have spoken to your so called Customer Service Specialist twice or thrice on a daily basis but at times the specialist doesnt even attend to the call, at times he is just coming to meet me but some how he is never able to reach me, at times his rep is going to come and meet me but he also never manages to reach me.
All that I mean to say is that there is a new story every day as to why the aquaguards could not be repaired yesterday.
Iam myself a proud owner of Aquaguard Nova for my residence and I have found excellant services being provided during my stay of two years at Amritsar. At times it puts me in doubdt that you may have laid down different levels of customer satisfaction for individuals and govt organisations. I would like you to educate me on your policy if it is so.
My I request you to kindly look into the matter to provide drinking water to 120 Oficers dining in our mess and not let your Customer Service Specialist spoil the reputation of company of such repute like Eureka Forbes
Kindly acknowledge.
Awaiting for a quick and positive response.
Thanking You.
Major Tyagi.

Eureka forbes is indeed cheating the public by selling products of poor quality and charging people for AMC and not carrying out required service.

my customer ID no is[protected] dt.of purchase is 10-6 08.ever since i purchsed repetedly we are facing leakage problem the entire kitchen flat form getting rained due to this .i am scientist/ engineer in indian space reach organisation AHMEDABAD.I MY SELF identified the problem and and explaind your mechanic which is un repairble . now i wont you to return my money back because your product is not proven extreemely poor service facility(WORST)knowledge less technicians.the same problem is repeted five to six times in less then five months. i do not understand how you are maketing these bad prodct without any quality control and quality assuarence.your customer service employes are most irresponsibl not caring our complaints, i therefore request you kindly return my money back and dump your unit in your local distributer office. we will go for KENT.my unit isin worrenty period for your information. your mechanic has come twice to day and suggested to return the unit back it is un repaire ble other wise i will file case through consumor forem
k.swarnakumar

deear mr customer service person
This is with reference to my earliar emails and N NUMBER OF PHONE CALLS to you sales person kamales vyas sales office symal crossing satellite ahmedabad i received no reply of all my complaints ignored and not returned my money back. my customer iD No is[protected].it is in warrenty period .your pepople are asking money repairs ;.if your staff are a human beings they will not torture me and my family like this we were cheated by your sales man and distributors .by hiding information
while purchaseing the unit. ours is a hard earned money. kindly return mynmoney back and take your unit back immidately so that i can go for alternate arrange ments

Eureka forbes is offering pathetic services. More can be read on :

http://www.mouthshut.com/product-reviews/Eureka_Forbes_Reviva[protected].html

-Ashutosh

Dear Sir,

Pls give me your faridabad showroom no.

Rajesh Gupta

I have two AMC contract of one aquaguard classic at same time

I have also same issue with my new purchased Dr aquaguard booster, in same taste of water were not changed.

Then how we can identify that the purified water is being purifying or not ?

Also the Marketing person have no care after paying a money; they received their commission money and company made one customer fool...

Company has also no concern about the issue what facing by customers.

i recive aquagard total N[censored]nit si no.8005764 mfg at aqua mall baddi H.P., BCODE12227 THROUGH SAMLEX ENG. AMBALA CANTT. DATED 16.3.2008 WITCH WAS NOT WORKING FROM VERY FIRST DAY THEY CHANGED THIS UNIT BY SAYING THAT IT IS CHCKED BY ENG. AT PANIPAT DEPO AND FIX UNIT SI NO. 8007329 . WITHOUT SHOWING ITS ORIGINAL PARTS . I WANT TO CHANGE MY UNIT WITH FRESH ONE AND SEALD ONE MY MOBILE NO. [protected]

-----Original Message-----
From: Devasis Roy
Sent: Friday, March 06, 2009 10:07 AM
To: '[protected]@eurekaforbes.com'
Subject: Hope...for help

To
The Manager,
Customer Support,
Eureka Forbs Limited

Date :- 06.03.2009


Ref. Complaint No. 81029287 dt. 03.03.2009 and [protected] dt. 25.02.2009.


Purchased Model no. AG Total R.O. from CSS code 9003256, Harinder Ratra
Against Bill no. 022971 dated 06.02.2009 at Faridabad, Hariyana.
Since the purchase date I am facing problems.
I filed complaint with full address and Cell no. but till now, nobody attend me.
This is the result of good faith with your product / company.
I felt guilty to connect with Euro family.

O.K…… now please action on my complaint, if possible.

Thanks,

Yours truly,

DEVASISH ROY ( Cell No. [protected] )
Bill No. 022971 date 06.02.2009
Rect. No.[protected]
Complent No. as above.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


D.Roy
LM Accounts
Thomson Press Building
18/35, Delhi Mathura Road,
Faridabad.Haryana.
Cell.No.[protected]
Board Lines[protected], Extn. 312
Website: www.thomsonpress.com
This message is intended for the addressee only and may contain confidential or privileged information. If you are not the intended receiver, any disclosure, copying to any person or any action taken or omitted to be taken in reliance on this e-mail, is prohibited and may be un-lawful. You must therefore delete this e-mail. Internet communications may not be secure or error-free and may contain viruses. They may be subject to possible data corruption, accidental or on purpose. This e-mail is not and should not be construed as an offer or the solicitation of an offer to purchase or subscribe or sell or redeem any investments.
Stay Green!! Please do not print this mail unless you really need to.

Aquaflo-Water filter — Filter not working - No service available

Sir/Madam,
We purchased Aquaflo Water purifier on 28-11-07 from Girias, crosscut road , Coimbatore.
It was installed on 1-12-07.
It conked off on 3-12-07.
Thereafter we contacted the local service centre but till date no service has been given to us.
We`are extremely disgusted at the service provided by such a reputed Company.
I shall be forced to spread the word of bad service to my fellow colleagues and friends if the problem is not attended to immediately.

Thanking you,
Yours faithfully,
Ashish Gupta.
[ITC Limited
Unit-Kovai]

i have lodged complain 1o days passed . even after continious reminders they donot bother . i am planning to go to consumer forum

Aqua guard customer service is really hopeless, sucks.

I shifted to new house. Request made on 10 th october to install. No action till now. This is the service I got

These guys are BIG FRAUDS. they told me that for two years, my Aquguard RO will be serviced free of cost. Now when it is one year, the servicing guys have come to my place asking me to change all the filter parts which costs INR 3, 500!!! Importantly they did not carry the machine to measure the hardness or quality of teh water. Now, , how can I see the quality of teh water and decide whether or not to change the carbon filters? I called up the customer service guys, who does not have any information. They said "jo bhi karna hai service centre waalre karenge... we do not have any idea!"

i need mail id for customer complaint responsible person for aqua guard.

i have lodged complain 1o days passed . even after continious reminders they donot bother . i am planning to go to consumer forum and one Mr.shabeer not reachable allthe time and Mr.Reddy pl take a note of this.

I also purchased one aquaguard pltinum water purifier, poer is leaking i am preparing to go to consumer court
let us go pl write to me [protected]@yahoo.co.in

sir/madam,

i bought a water purifier of aquagard nd modal no. is aquaflo from PN ASSOCIATES jaipur. his address is B-11 near laxmi mandir cinema, lal kothi jaipur-15. one employe of this company came to my home he said that he is came for sarvice of product.he came on[protected] nd time was 4:45 pm. he took my machine that time nd he does not give my machine till date.i told to pn associates many times bt i dont received good responce so that i harrisment abt fininancelly nd maintely.i also send mail to eureka forbes ltd many time bt i dont received any kind of responce. finally i am planing to go to consumer forum, court nd media next monday.

Regards
M.L. Pareek (journlist)
jaipur
[protected]

i bought your basic model water purifier long time not in use. i need to install/ repair my instrument. please arrange to send your technician immediately

Aquagard customer service is very-2 hopeless.Specially ALIGARH city service dealar SAMEER ENTERPRISES

Attention to Mr.babu (Ph:[protected]
your people took our aqua purifier water filter (FA model (UV)) more than 15 days ago but not yet re-erected so far. so kindly look into the matter and send our water purifier immediately after rectified/ repaired. While taking the machine your people were about to get it repaired within 5days. Kindly send it immediately.
Satyanarayan Agarwal,
10-1-611/5/1,
West Marredpally,
Secunderabad
[protected]

can anyone suggest service centre nos in mumbai.Nos given on official site are either not picked up or always busy.Service is hopeless.Is their any better product in market

I agree .. they have the most pathetic service ... They have taken money for 2 yrs service and have never bothered to provide any service . The engineer will come without any new attachedments and will say ask to sign the service letter promising to come back with attachments ... and this won't ever happen . They are a bunch of liers ... I am from jaipur and the people here in aquaguard are hopeless . Can someone help as to where should i enroll my complaint .

Jaipur

I've bought a aquaguard infinity.In the first place the product delivered was faulty.Took it up with the sales executive, who till date is promising to do something about it.There have been en number of problems i am facing with this purifier.There was water dripping from the nozzle, there was leakage from the bottom of the machine, now the water simply flows once the machine is on, without u having to press the button & at times it refuses to fill a bottle.There is nothing that can be said about the service they provide.It is pathetic.My latest complaint was registered on 13th August 2010 (Request #:[protected])& still i am clueless as to whether they are gonna do something about the problem.The technicians that have visited on earlier complaints after persistently registering complaints have confessed that a machine with so many problems is not normal.It is a faulty piece, check with the people.I really don't know who are the people who are so irresponsible & still in the industry.They want them sued for cheating on customers.

Mrs. Shetty

I do agree, " Aqua Guard water filter HAS WORST CUSTOMER SERVICE". I have lodged the request 12 days back but till now no one contatcted me.

I have found worst after sales service of aquaguard water purifier among the products gone through. After reapeted complaints since last two months, aquaguard people are unable to rectify the problems. At their site there is no phone no. for cutomer grievances. I am filling helpless.

Kumar Satish
Mob. [protected]
Patna

3 year AMC on ST2000 in Chennai is non existent. My attempt to escalate using the web is a failure as the preferred date format is not known and the complaint is not accepted
raj
[protected]

Eureka Forbes — souring water in the water purifier

Souring water in the purifier . It's Brand new only 1month old

Ag Enhence RO+UV not working

My home RO is not working which is in guarantee period, I have complaint on 25-3-15 no.80817406 but my problem not solve, So please my problem solve urgently

sir this is vijay in my house aqua guard not working properly
problem is when am on the switch bip sound coming continuously
please clear the problem

address
santosh plaza plot no 302
vinay nagar colony, to wards sagar road
above the hetro medical shop
i.s sadan, santoshnagar
Hyderabad
ph [protected]