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[Resolved]  Eureka Forbes / Aquaguard (Aquasure) — Very Bad Product Reminder ( complaint submitted on 8/5/2008, around 7:00 PM )

Dear Sir,

I had submitted a Complain to you on Aqua Sure ( Aqua Guard ) non-electric product, dated 8th May 2008 evening around 7:00 PM .
The product was purchased on 11/11/2007, Its not even 6 moths the it started giving problem 4 times, Every family needs hygenic water after investing in a product, but this company is cheating consumer and making easy money, And they only concern about there money and they think that consumer money is a dustbin paper . I did not get any reply on this neither my problem has been solved . Please look into this and help in resolving .


Thank you

Isaac Baptist

80D Elliot Road
Ground Floor
Kolkata - 700 016

(Mobile) [protected]
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Aug 13, 2020
Complaint marked as Resolved 
 
162 Comments

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Comments

Customer Care? My God, AQUAGUARD management does not even recognize both these words. We are NOT customers. Their product is a bait to squeeze out our pockets. Then they care a foot. I want to complain about the attitude of their customer care department first, if they have one. I am sure they just make some unemployed people occupy the seat, answer one in 25 calls, turn on the mute button listen to their favourite music for a couple of minutes and as a formality, pass on silly excuses and empty promises.
Reply
Eureka Forbes Customer Care's response, Dec 29, 2016
Verified Support
Dear Customer,

This is surely disappointing. Please share with me your registered mobile no./ complaint no./ customer ID and I will have my team look into your issue at the earliest.

Regards,
Shiraz
Eureka Forbes Customer Care's response, Dec 30, 2016
Verified Support
Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Shiraz
Eureka Forbes Customer Care's response, Jan 2, 2017
Verified Support
Dear Customer,

As I haven't heard back from you, my team is unable to address your concern. Do let me know in case of any further assistance.

Regards,
Shiraz
Res. Sir

There is not any progress in regarding our complaint.

I think there is not use to complaint.

Rikibe
Reply

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