Comments
To,
ICICI BANK LTD
Corporate Office
ICICI BankTowers,
Bandra Kurla Complex, Bandra,
Mumbai-400051
Kind attn: Ms Chanda Kocher, Chairman
Dear Me'am,
I am Kirit Chanpura from Nagasaki Japan. Few days back I had a chat with your web representatives. I have saving bank a/c at ICICI Baroda branch. I want to redesignate this a/c to NRE or NRO a/c and then want to remit USD 35000/- to this a/c.
Few days back during web chat with your web representative, they have promised meto send the procedures for converting this saving a/c into NRO a/c by email to my abobe mentioned mail address. But
But I am extremely sorry to state that I have not received any reply mail from any of your representative so far. I am coming to India on 2nd Dec 2009, before that I have to remit this amount.
Would you please help me in getting this done at the earliest, so that I can remit this funds to ICICI bank.
I hope when I have written to you this will be taken care off.
with best regards,
Kirit Chanpura
Nagasaki Japan
[protected]
ICICI BANK LTD
Corporate Office
ICICI BankTowers,
Bandra Kurla Complex, Bandra,
Mumbai-400051
Kind attn: Ms Chanda Kocher, Chairman
Dear Me'am,
I am Kirit Chanpura from Nagasaki Japan. Few days back I had a chat with your web representatives. I have saving bank a/c at ICICI Baroda branch. I want to redesignate this a/c to NRE or NRO a/c and then want to remit USD 35000/- to this a/c.
Few days back during web chat with your web representative, they have promised meto send the procedures for converting this saving a/c into NRO a/c by email to my abobe mentioned mail address. But
But I am extremely sorry to state that I have not received any reply mail from any of your representative so far. I am coming to India on 2nd Dec 2009, before that I have to remit this amount.
Would you please help me in getting this done at the earliest, so that I can remit this funds to ICICI bank.
I hope when I have written to you this will be taken care off.
with best regards,
Kirit Chanpura
Nagasaki Japan
[protected]
icici mf — loan account statement for 6 months
I had applied for the 6 months loan account statement in the call centre no. [protected] on friday but till date the statement is not sent on my email address, my icicihf loan account no. is NHPUN[protected] This email is for the Chairman and Managing Director & CEO, Ms. Chanda Kochar
Respected Sir/Madam,
I humbly request you to look into my matter seriously and have credited my money at the earliest.
An amount of Rs.25800/- was fraudulently transferred from my account on 28 August 2009 and your customercare executive called me on 29th August 2009 at 10:17 am to inform me that an amount of Rs.25800/- was transferred from my account to another ICICI Bank account holder.
It is set rule that whenever any transaction is made I received SMS, but when my money was transferred from my account I did not receive any SMS from ICICI Bank. I raised this question to your executive who informed and many others replied that my mobile and address was changed and then money was transferred. Thereafter I asked if my mobile and address was changed how you (i.e. your executive) knew my mobile which was already registered and called me on the same mobile to inform me about the fraud in my account.
You may decide well what is going on in your bank being a reputed one. You are requested to take appropriate action and have credited my money within a week from the date of receipt of this email.
I am pasting below all communication made with your ICICI Bank till now.
Best regards,
Yours sincerely,
AZHAR HUSSAIN
27/11/2009
COMMUNICATION MADE WITH ICICI AND THEIR REPLY:
RE: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
From: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Sent: 25 November 2009 09:25AM
To: [protected]@hotmail.com ([protected]@hotmail.com)
Dear Mr. Hussain,
According to the updates received from our investigation team, your complaint raised vide request number SR[protected] is under process and it will be decisioned post necessary investigation by December 09, 2009.
Further, such investigations require time due to the detailing and due diligence involved. Hope you will understand and bear with us.
We will keep you updated on the status and appreciate your patience and understanding.
Assuring you of our best services at all times.
Sincerely,
Praveen Gavde
Office of Head Customer Service
ICICI Bank Limited
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
-----Original Message-----
Subject: RE: Status of complaint lodged by you on29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected]to another ICICI BANK A/c.holder fraudulently
Dear Mr. Gavde,
Kindly refer to your email below dated 9th November 2009.
I think perhaps 14th November 2009 has not crossed as per your calender that is why you are mum and waiting for 14th November 2009 to come as per your calender to have credited my money of Rs.25800/-. Could you please let me know which calender you are following?
On the other hand whenever I call your customer care executives on [protected] and ask the status your executives tells me that your systems are slow or not working that is why your executives are unable to give status of payment. I happened twice with me as I talked one your Mr. Abhilash and thereafter one Mr.Sanjay today at 7:00 p.m. and I was asked that your system was slow that is why he was unable to give the status and asked me to call after 2 1/2 hours. I am told every time such things. You should note that you have not provided your customer toll free number so that your customer can call you whenever you want them to call you. Customers are paying per minute Rs.1/- and your customer care executives take more than 2 minutes to respond. As a result of your such service your customers face huge losses both monetary and time.
On the last Monday or Tuesday the 16/17th I dialled your customer care No.[protected] at about 1:45 p.m. and talked one Ms. Pranita who confirmed me that concerned officer would call me within 48 hours as she was unable to update on the same, but no call has been received till now. You have voice recording, you should review honestly and resolve this dispute. Your intention clearly reflects that you are deviating to have credited my money.
If you fail to have credited my money within 3 working days, I will have no option, but to initiate appropriate legal actionwhich will entirely be at your risk as to cost and consequences., .
Thanking you,
Yours sincerely,
AZHAR HUSSAIN
21/11/09
[protected][protected][protected][protected]
Date: Mon, 9 Nov 2009 16:27:43 +0530
From: customer.[protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
To: [protected]@hotmail.com
Dear Mr. Hussain,
We are deeply concerned with your complaint raised vide request number SR[protected] and we are awaiting for the revert on the same from our investigation team.
Further, we will update you with the status on the same by November 14, 2009.
Assuring you of our best services at all times.
Sincerely,
Praveen Gavde
Office of Head Customer Service
ICICI Bank Limited
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
-----Original Message-----
Subject: Status of complaint lodged by you on 29/08/09at 10:17 a.m. againstfunds transferred from my Account[protected] to anotherICICI BANK A/c.holder fraudulently
LAST REMINDER
Dear Mr. Gavde,
I have received no response from you so far to my below email of 3rd November 2009. Kindly confirm by return email; otherwise I may proceed further.
(I have also talked your customer care executives, Mr. Ahmad and Mr. Amit and both of them told me that they could not confirm anything and advised me to write to ICICI Bank and then the concerned official would provide the information. Before talking them I also talked one of your executives, Ms. Harshita who confirmed that talks are on with Insurance Company for the money and I would be getting my money latest by first week of November 2009. Now I see that you are mum and do not confirm appropriate time for crediting my money into my account).
Yours sincerely,
AZHAR HUSSAIN
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@hotmail.com
Subject: FW: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
Date: Tue, 3 Nov 2009 19:45:53 +0000
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
CC: [protected]@icicibank.com
Subject: RE: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
Date: Tue, 3 Nov 2009 19:42:18 +0000
Dear Mr. Gavde,
With reference to your below email of 26th October 2009, I lastly remind you to have credited my money latest by 5th November 2009 as the stipulated time of 3rd November 2009 as committed by you, has already been elapsed and you have not taken any action to have credited my money into my account.
Please note that if I do not receive my money latest by 5th November 2009, I will have no option to lodge a complaint with BANKING OMBUDSMAN in RBI to protect my loss.
Therefore, I request you to resolve amicably by crediting my money of Rs.25800/- into my account, as I do not believe in your false assurances, which you and your customer care executive make from time to time both in written and over phone.
Thanking you,
Yours sincerely,
AZHAR HUSSAIN
04/11/2009
[protected][protected][protected][protected]
Date: Mon, 26 Oct 2009 13:39:26 +0530
From: customer.[protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
To: [protected]@hotmail.com
Dear Mr. Hussain,
We would request you to note that, we are awaiting for the revert from our fraud prevention and investigation team, on your complaint lodged vide SR[protected].
Further, we will update you with the status on the same by November 03, 2009.
Assuring you of our best services at all times.
Sincerely,
Praveen Gavde
Office of Head Customer Service
ICICI Bank Limited
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
-----Original Message-----
Subject: Status of complaint lodged by you on 29/08/09at 10:17 a.m. againstfunds transferred from my Account[protected] to anotherICICI BANK A/c.holder fraudulently
2nd LAST REMINDER
Dear Mr. Gavde,
I have received no response from you so far to my below email of 21st October 2009. Kindly confirm by return email.
Thanking you,
Yours sincerely,
AZHAR HUSSAIN
25/10/2009
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
CC: [protected]@icicibank.com
Subject: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
Date: Wed, 21 Oct 2009 19:17:36 +0000
LAST REMINDER
Dear Mr. Gavde,
I would like to remind you to have credited my money of Rs.25800/- into my account latest by 23rd of October 2009; otherwise I will have no option, but to initiate appropriate action to protect my losses under Consumer Protection Act, 1986, which will entirely be at your risk as to cost and consequences.
Therefore, I request you to review your my emails and your reply honestly to avoid any unnecessary dispute.
Thanking you,
Yours sincerely,
AZHAR HUSSAIN
22/10/2009
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
CC: [protected]@icicibank.com
Subject: FW: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
Date: Sat, 17 Oct 2009 14:47:05 +0000
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
CC: [protected]@icicibank.com
Subject: RE: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
Date: Sat, 17 Oct 2009 14:38:28 +0000
Dear Mr. Gavde
With reference to your below email of 7th October 2009, I would like to know the exact date by which my money will be credited to my account. Since 10 days more have already been elapsed than your reply of 7th October 2009, no confirmation I have received till now.
In this connection, I have already talked one of your customer care executives, Mr. Ravi on 17th October 2009 after 12:00 am and he confirmed me that he was writing a complaint to concerned Department for doing the needful at the earliest.
As per advice of your customer care executive I have also lodged a police complaint on 11th October 2009 and submitted to my bank branch in New Friedns Colony on 15th October 2009 to forward you or your investigation team.
I do not understand why your executives advised me earlier not to take any steps on my own behalf as ICICI Bank would take all necessary steps through its fraud prevention cell, and later advised me to lodge an FIR/police complaint. Any way as per your customer care executives' instructions I have done so on 11th October 2009 and submit a copy to my branch where I hold my account under referenced above.
You are therefore, requested to have credited my money within 3 working days and oblige as the stipulated period has already been expired on 29th September 2009 and no appropriate action has been taken on your behalf to credit my money.
Thanking you,
Yours sincerely,
AZHAR HUSSAIN
17/10/2009
[protected][protected][protected][protected]
Date: Wed, 7 Oct 2009 17:40:29 +0530
From: customer.[protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
To: [protected]@HOTMAIL.COM
Dear Mr. Hussain,
We would request you to note that, our Fraud Prevention team is investigating your case, on the basis of the details provided by you, such investigations require time due to the detailing and due diligence involved.Please accept our sincere apologies for the delay
We will keep you updated on the status and appreciate your patience and understanding.
Assuring you of our best services at all times.
Sincerely,
Praveen Gavde
Office of Head Customer Service
ICICI Bank Limited
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
-----Original Message-----
Subject: Status of complaint lodged by you on 29/08/09at 10:17 a.m. againstfunds transferred from my Account[protected] to anotherICICI BANK A/c.holder fraudulently
Dear Mr. Bhalla,
Further to your confirmation that you would be sending positive solution on 29th September 2009 (i.e. recovering and crediting my money into my account), I would like to re-remind you about my money which was transferred to ICICI Bank Account holders.
Kindly expedite to recover my money and credit to my account within 2 working days.
Thanking you,
Yours sincerely,
AZHAR HUSSAIN
05/10/09
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
Subject: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
Date: Fri, 25 Sep 2009 17:16:10 +0000
Dear Sir,
In continuation to my email below, I would like to draw your attention that your customer care executives told me not to take any steps on your own (my) behalf when I talked on your Mobile No.[protected] as only ICICI Bank would take all steps to file criminal complaint etc. to recover the money.
Today I have been called one of your executives by name Mr. Arjun his number is [protected] and told me that he would be sending executive for filling up a complaint form. Kindly confirm, if the person is authorized by your bank. If so, please clarify why I was assured by your executives that I did not need to take any action on my part, only ICICI will take appropriate action to recover money.
On your confirmation, I will cooperate him considering that he is duly authorized personnel of ICICI Bank.
Kindly reply by return email.
Best regards,
Yours sincerely,
AZHAR HUSSAIN
25/09/09
[protected][protected][protected][protected]
Date: Wed, 2 Sep 2009 17:04:14 +0530
From: customer.[protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
To: [protected]@hotmail.com
Dear Sir,
This is with reference to your e-mail with regards to suspected fraudulent transaction from your savings account.
We have checked and found that your complain has been registered with service reference SR[protected] which is in process.
Our investigation team is investigating the matter and will coordinate with you for any further clarification.
The turn around time to know the resolution of the complain is 31 days.
Hence we request you to wait for the mentioned period to know the status.
We look forward to your cooperation.
Sincerely,
Naresh Bhalla,
Office of Head Customer Service
ICICI Bank Limited.
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
From: Azhar Hussain ([protected]@hotmail.com)
Date: Monday, August 31, 2009 09:58 PM
To: icicibank customercare email (customer.[protected]@icicibank.com)
Subject: Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
Subject: FW: Delivery Status Notification (Failure)
Date: Mon, 31 Aug 2009 16:23:14 +0000
--Forwarded Message Attachment--
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
Subject: Status of Complaint lodged by you on 29/08/09 against Funds Transfer of Rs.25800/- from my A/c.[protected]
Date: Mon, 31 Aug 2009 16:19:50 +0000
[protected]
EBA/NSE N 2009159/[protected]
.
.
22, 835.65
.
.
40, 115.62Cr
[protected]
ATM/CASH WDL/28-08-09/11:17:09/0
.
14, 300.00
.
.
.
25, 815.62Cr
[protected]
BIL/[protected]/salman/NSP
.
25, 800.00
.
.
.
15.62Cr
Total:
1, 39, 048.16
1, 38, 976.28
0.00
Dear Sir,
I would like to know the status of the complaint lodged by you against the funds transferred from my account for Rs.25800/- on 28th August 2009 by return email.
From the Statement of Account sent to me it shows BIL/[protected]/salman/NSP and not showing the account number of the beneficiary. Kindly confirm by return email as to why the statement is showing Bill and not the account No. and bank of the beneficiary where my money of Rs.25800/- was transferred.
I also called your customer care number [protected] today at about 8:45 p.m. as asked him the status of the complaint, but he told me to wait till he was checking and put me on hold for more than 3 minutes and disconnected the phone.
Now you are requested to take immediate steps to recover my money within 2 working days as the amount was transferred to ICICI Bank Account holder, which was confirmed by your lady officials who called me on 29th August 2009 at 10:17 a.m. and informed about the fraud, she also confirmed that she has debited and freeze that account where the money had been transferred from my account.
You are kindly requested to take immediate steps and recover my money within 2 working days.
I also visited my Branch where my account was opened and there I was assured that your team has taken appropriate steps hence my branch did not need to take any action.
A line in reply will be highly appreciated.
Best regards,
Yours sincerely,
AZHAR HUSSAIN
31/08/09 9:50
Respected Sir/Madam,
I humbly request you to look into my matter seriously and have credited my money at the earliest.
An amount of Rs.25800/- was fraudulently transferred from my account on 28 August 2009 and your customercare executive called me on 29th August 2009 at 10:17 am to inform me that an amount of Rs.25800/- was transferred from my account to another ICICI Bank account holder.
It is set rule that whenever any transaction is made I received SMS, but when my money was transferred from my account I did not receive any SMS from ICICI Bank. I raised this question to your executive who informed and many others replied that my mobile and address was changed and then money was transferred. Thereafter I asked if my mobile and address was changed how you (i.e. your executive) knew my mobile which was already registered and called me on the same mobile to inform me about the fraud in my account.
You may decide well what is going on in your bank being a reputed one. You are requested to take appropriate action and have credited my money within a week from the date of receipt of this email.
I am pasting below all communication made with your ICICI Bank till now.
Best regards,
Yours sincerely,
AZHAR HUSSAIN
27/11/2009
COMMUNICATION MADE WITH ICICI AND THEIR REPLY:
RE: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
From: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Sent: 25 November 2009 09:25AM
To: [protected]@hotmail.com ([protected]@hotmail.com)
Dear Mr. Hussain,
According to the updates received from our investigation team, your complaint raised vide request number SR[protected] is under process and it will be decisioned post necessary investigation by December 09, 2009.
Further, such investigations require time due to the detailing and due diligence involved. Hope you will understand and bear with us.
We will keep you updated on the status and appreciate your patience and understanding.
Assuring you of our best services at all times.
Sincerely,
Praveen Gavde
Office of Head Customer Service
ICICI Bank Limited
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
-----Original Message-----
Subject: RE: Status of complaint lodged by you on29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected]to another ICICI BANK A/c.holder fraudulently
Dear Mr. Gavde,
Kindly refer to your email below dated 9th November 2009.
I think perhaps 14th November 2009 has not crossed as per your calender that is why you are mum and waiting for 14th November 2009 to come as per your calender to have credited my money of Rs.25800/-. Could you please let me know which calender you are following?
On the other hand whenever I call your customer care executives on [protected] and ask the status your executives tells me that your systems are slow or not working that is why your executives are unable to give status of payment. I happened twice with me as I talked one your Mr. Abhilash and thereafter one Mr.Sanjay today at 7:00 p.m. and I was asked that your system was slow that is why he was unable to give the status and asked me to call after 2 1/2 hours. I am told every time such things. You should note that you have not provided your customer toll free number so that your customer can call you whenever you want them to call you. Customers are paying per minute Rs.1/- and your customer care executives take more than 2 minutes to respond. As a result of your such service your customers face huge losses both monetary and time.
On the last Monday or Tuesday the 16/17th I dialled your customer care No.[protected] at about 1:45 p.m. and talked one Ms. Pranita who confirmed me that concerned officer would call me within 48 hours as she was unable to update on the same, but no call has been received till now. You have voice recording, you should review honestly and resolve this dispute. Your intention clearly reflects that you are deviating to have credited my money.
If you fail to have credited my money within 3 working days, I will have no option, but to initiate appropriate legal actionwhich will entirely be at your risk as to cost and consequences., .
Thanking you,
Yours sincerely,
AZHAR HUSSAIN
21/11/09
[protected][protected][protected][protected]
Date: Mon, 9 Nov 2009 16:27:43 +0530
From: customer.[protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
To: [protected]@hotmail.com
Dear Mr. Hussain,
We are deeply concerned with your complaint raised vide request number SR[protected] and we are awaiting for the revert on the same from our investigation team.
Further, we will update you with the status on the same by November 14, 2009.
Assuring you of our best services at all times.
Sincerely,
Praveen Gavde
Office of Head Customer Service
ICICI Bank Limited
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
-----Original Message-----
Subject: Status of complaint lodged by you on 29/08/09at 10:17 a.m. againstfunds transferred from my Account[protected] to anotherICICI BANK A/c.holder fraudulently
LAST REMINDER
Dear Mr. Gavde,
I have received no response from you so far to my below email of 3rd November 2009. Kindly confirm by return email; otherwise I may proceed further.
(I have also talked your customer care executives, Mr. Ahmad and Mr. Amit and both of them told me that they could not confirm anything and advised me to write to ICICI Bank and then the concerned official would provide the information. Before talking them I also talked one of your executives, Ms. Harshita who confirmed that talks are on with Insurance Company for the money and I would be getting my money latest by first week of November 2009. Now I see that you are mum and do not confirm appropriate time for crediting my money into my account).
Yours sincerely,
AZHAR HUSSAIN
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@hotmail.com
Subject: FW: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
Date: Tue, 3 Nov 2009 19:45:53 +0000
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
CC: [protected]@icicibank.com
Subject: RE: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
Date: Tue, 3 Nov 2009 19:42:18 +0000
Dear Mr. Gavde,
With reference to your below email of 26th October 2009, I lastly remind you to have credited my money latest by 5th November 2009 as the stipulated time of 3rd November 2009 as committed by you, has already been elapsed and you have not taken any action to have credited my money into my account.
Please note that if I do not receive my money latest by 5th November 2009, I will have no option to lodge a complaint with BANKING OMBUDSMAN in RBI to protect my loss.
Therefore, I request you to resolve amicably by crediting my money of Rs.25800/- into my account, as I do not believe in your false assurances, which you and your customer care executive make from time to time both in written and over phone.
Thanking you,
Yours sincerely,
AZHAR HUSSAIN
04/11/2009
[protected][protected][protected][protected]
Date: Mon, 26 Oct 2009 13:39:26 +0530
From: customer.[protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
To: [protected]@hotmail.com
Dear Mr. Hussain,
We would request you to note that, we are awaiting for the revert from our fraud prevention and investigation team, on your complaint lodged vide SR[protected].
Further, we will update you with the status on the same by November 03, 2009.
Assuring you of our best services at all times.
Sincerely,
Praveen Gavde
Office of Head Customer Service
ICICI Bank Limited
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
-----Original Message-----
Subject: Status of complaint lodged by you on 29/08/09at 10:17 a.m. againstfunds transferred from my Account[protected] to anotherICICI BANK A/c.holder fraudulently
2nd LAST REMINDER
Dear Mr. Gavde,
I have received no response from you so far to my below email of 21st October 2009. Kindly confirm by return email.
Thanking you,
Yours sincerely,
AZHAR HUSSAIN
25/10/2009
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
CC: [protected]@icicibank.com
Subject: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
Date: Wed, 21 Oct 2009 19:17:36 +0000
LAST REMINDER
Dear Mr. Gavde,
I would like to remind you to have credited my money of Rs.25800/- into my account latest by 23rd of October 2009; otherwise I will have no option, but to initiate appropriate action to protect my losses under Consumer Protection Act, 1986, which will entirely be at your risk as to cost and consequences.
Therefore, I request you to review your my emails and your reply honestly to avoid any unnecessary dispute.
Thanking you,
Yours sincerely,
AZHAR HUSSAIN
22/10/2009
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
CC: [protected]@icicibank.com
Subject: FW: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
Date: Sat, 17 Oct 2009 14:47:05 +0000
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
CC: [protected]@icicibank.com
Subject: RE: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
Date: Sat, 17 Oct 2009 14:38:28 +0000
Dear Mr. Gavde
With reference to your below email of 7th October 2009, I would like to know the exact date by which my money will be credited to my account. Since 10 days more have already been elapsed than your reply of 7th October 2009, no confirmation I have received till now.
In this connection, I have already talked one of your customer care executives, Mr. Ravi on 17th October 2009 after 12:00 am and he confirmed me that he was writing a complaint to concerned Department for doing the needful at the earliest.
As per advice of your customer care executive I have also lodged a police complaint on 11th October 2009 and submitted to my bank branch in New Friedns Colony on 15th October 2009 to forward you or your investigation team.
I do not understand why your executives advised me earlier not to take any steps on my own behalf as ICICI Bank would take all necessary steps through its fraud prevention cell, and later advised me to lodge an FIR/police complaint. Any way as per your customer care executives' instructions I have done so on 11th October 2009 and submit a copy to my branch where I hold my account under referenced above.
You are therefore, requested to have credited my money within 3 working days and oblige as the stipulated period has already been expired on 29th September 2009 and no appropriate action has been taken on your behalf to credit my money.
Thanking you,
Yours sincerely,
AZHAR HUSSAIN
17/10/2009
[protected][protected][protected][protected]
Date: Wed, 7 Oct 2009 17:40:29 +0530
From: customer.[protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
To: [protected]@HOTMAIL.COM
Dear Mr. Hussain,
We would request you to note that, our Fraud Prevention team is investigating your case, on the basis of the details provided by you, such investigations require time due to the detailing and due diligence involved.Please accept our sincere apologies for the delay
We will keep you updated on the status and appreciate your patience and understanding.
Assuring you of our best services at all times.
Sincerely,
Praveen Gavde
Office of Head Customer Service
ICICI Bank Limited
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
-----Original Message-----
Subject: Status of complaint lodged by you on 29/08/09at 10:17 a.m. againstfunds transferred from my Account[protected] to anotherICICI BANK A/c.holder fraudulently
Dear Mr. Bhalla,
Further to your confirmation that you would be sending positive solution on 29th September 2009 (i.e. recovering and crediting my money into my account), I would like to re-remind you about my money which was transferred to ICICI Bank Account holders.
Kindly expedite to recover my money and credit to my account within 2 working days.
Thanking you,
Yours sincerely,
AZHAR HUSSAIN
05/10/09
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
Subject: 'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
Date: Fri, 25 Sep 2009 17:16:10 +0000
Dear Sir,
In continuation to my email below, I would like to draw your attention that your customer care executives told me not to take any steps on your own (my) behalf when I talked on your Mobile No.[protected] as only ICICI Bank would take all steps to file criminal complaint etc. to recover the money.
Today I have been called one of your executives by name Mr. Arjun his number is [protected] and told me that he would be sending executive for filling up a complaint form. Kindly confirm, if the person is authorized by your bank. If so, please clarify why I was assured by your executives that I did not need to take any action on my part, only ICICI will take appropriate action to recover money.
On your confirmation, I will cooperate him considering that he is duly authorized personnel of ICICI Bank.
Kindly reply by return email.
Best regards,
Yours sincerely,
AZHAR HUSSAIN
25/09/09
[protected][protected][protected][protected]
Date: Wed, 2 Sep 2009 17:04:14 +0530
From: customer.[protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
To: [protected]@hotmail.com
Dear Sir,
This is with reference to your e-mail with regards to suspected fraudulent transaction from your savings account.
We have checked and found that your complain has been registered with service reference SR[protected] which is in process.
Our investigation team is investigating the matter and will coordinate with you for any further clarification.
The turn around time to know the resolution of the complain is 31 days.
Hence we request you to wait for the mentioned period to know the status.
We look forward to your cooperation.
Sincerely,
Naresh Bhalla,
Office of Head Customer Service
ICICI Bank Limited.
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
From: Azhar Hussain ([protected]@hotmail.com)
Date: Monday, August 31, 2009 09:58 PM
To: icicibank customercare email (customer.[protected]@icicibank.com)
Subject: Status of complaint lodged by you on 29/08/09 at 10:17 a.m. againstfunds transferred from my Account[protected] to another ICICI BANK A/c.holder fraudulently
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
Subject: FW: Delivery Status Notification (Failure)
Date: Mon, 31 Aug 2009 16:23:14 +0000
--Forwarded Message Attachment--
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
Subject: Status of Complaint lodged by you on 29/08/09 against Funds Transfer of Rs.25800/- from my A/c.[protected]
Date: Mon, 31 Aug 2009 16:19:50 +0000
[protected]
EBA/NSE N 2009159/[protected]
.
.
22, 835.65
.
.
40, 115.62Cr
[protected]
ATM/CASH WDL/28-08-09/11:17:09/0
.
14, 300.00
.
.
.
25, 815.62Cr
[protected]
BIL/[protected]/salman/NSP
.
25, 800.00
.
.
.
15.62Cr
Total:
1, 39, 048.16
1, 38, 976.28
0.00
Dear Sir,
I would like to know the status of the complaint lodged by you against the funds transferred from my account for Rs.25800/- on 28th August 2009 by return email.
From the Statement of Account sent to me it shows BIL/[protected]/salman/NSP and not showing the account number of the beneficiary. Kindly confirm by return email as to why the statement is showing Bill and not the account No. and bank of the beneficiary where my money of Rs.25800/- was transferred.
I also called your customer care number [protected] today at about 8:45 p.m. as asked him the status of the complaint, but he told me to wait till he was checking and put me on hold for more than 3 minutes and disconnected the phone.
Now you are requested to take immediate steps to recover my money within 2 working days as the amount was transferred to ICICI Bank Account holder, which was confirmed by your lady officials who called me on 29th August 2009 at 10:17 a.m. and informed about the fraud, she also confirmed that she has debited and freeze that account where the money had been transferred from my account.
You are kindly requested to take immediate steps and recover my money within 2 working days.
I also visited my Branch where my account was opened and there I was assured that your team has taken appropriate steps hence my branch did not need to take any action.
A line in reply will be highly appreciated.
Best regards,
Yours sincerely,
AZHAR HUSSAIN
31/08/09 9:50
ICICI Bank Ltd — Certicate not received
I had cleared my AMFI Advisor module but haven't received my certificater till now, it is an offline test conducted by ICICI Bank ltd in ludhianaplease do the needful
ICICI Bank Ltd — NOT REDUCING HOME LOAN RATE
I have taken a home loan from ICICI BANK LTD. in April-2007 amount of 550000 whith intrest rate10.75% when intrest rate was up upto 13.5% they have immidiatly increase my rate bus when it was reduce bank still not reduce the rate today market rate is 8 to 8.5% and my loan is running with rate of 12% i think it is unfare. i want to know that how can i fight with banki have paid 32 instalment of rs 6261*32= 200532 with intrest in still date they given me outstanding amount of 528000 means they just take 28000 as a principal amount rest was my intrest, is it fair or not? please guide me about it.
Dear Bharat,
We're sorry to know how you feel.
Please write to us with your contact details and loan account number at [protected]@icicibank.com. We'll contact you and work to address your issue.
Regards,
ICICI Customer Service Team.
We're sorry to know how you feel.
Please write to us with your contact details and loan account number at [protected]@icicibank.com. We'll contact you and work to address your issue.
Regards,
ICICI Customer Service Team.
ICICI Bank Ltd — home loan statement
my loan number is LAN NO. LBRAT[protected]. I have not yet received my loan statement details in 3 years of my home loan. please send it to me by e-mail on my e-mail address[protected]@gmail.com
PLEAS REPORT ME MY HOME LONE STATMENT 1 YEAR[protected]
I AM SUNIL PAWLE MY ACOUNT NO LBNAS[protected] pleas report me home lone account stastement 1 year[protected] urgent
ICICI Bank Ltd — Overdue in Cibil for TWO WHEELER LOAN
I had taken a loan of two wheeler from ICICI BANK in MAR-2007, and same had been closed in 22Jul08, aand same NOC with Me.But still in Cibil report it is showing overdue and not updated since Aug - 2008.
Kindly updated the report on urgent basis.
I would like to withdraw your attention that sum Rs.47500- was debited to my saving accounts, for which my dues for my credict cars. When I contact the bank they insure me that totel amount is38000 and i was redy to pay in one slot and lots of time i ask for my statement but bank refuse me dues but told i.e. i had made all the payment made of which i had paid all time my instalment due amountis and i talk to call centre and also thru mail. But nothing had happen till date, banks know the amount outstanding is of no purchase dues . But they do not want to go into the details for the same and that there is a dues .and all my amount 47500 is dectect [plz help me mam plz
himanshu
[protected]
kanpur
himanshu
[protected]
kanpur
two letters from icici bank — not received yet
dear sir twiceicici bank sent me statements first on10/12/09,,bill number[protected],,,,second on 05/01/2010 bill number[protected]......iam sorry to say that i have not received very important document till date ....my address is ...dr .k.k. nagpal..house number -160--sector -7--- kurukshetra ,,136118..haryana , kindly look into the metter and do the need ful ,,please . Dear Krishnakumar,
We apologise for the inconvenience caused to you.
Please email us your account number and contact details at [protected]@icicibank.com (Subject line: UID 191559). We'll contact you and work to address your issue.
Regards,
ICICI Customer Service Team.
We apologise for the inconvenience caused to you.
Please email us your account number and contact details at [protected]@icicibank.com (Subject line: UID 191559). We'll contact you and work to address your issue.
Regards,
ICICI Customer Service Team.
ICICI Bank Ltd — Non receipt of PAN Card
HI,My PAN No is AHSPJ6590K , till date i have not received the PAN card, raised complaint, but no update.
Regards
Gibi Jacob
ICICI Bank Ltd — reversal charges for royal privilege club offer
Dear Team,I MR Amit Shrikrishna Navale your credit card customer last five years relationship with your bank.my credit limit is INR 29000/ as on date.last five years bank & me there is no dispute related to credit card.but last five months i am suffererd a lot due to your system. few months back i received a call from delhi through your bank.that called was regarding marketing offer for the Royal Privilege club offer.i listened that call but not accepting that offer that time.than your team sended this offer to me & debited to my credit card statement INR 5500 + service tax. after that i got the statement from your bank.than i put in a request through your call centre.REF NO - [protected].please reversal charges as soon as possible. the customer care told me that time we will reversal your charges next month statement. but that was not happened. than again i made a com plant through call centre 4 times. now a days i am tie rd up with your services. kindly reversal that cheargrs + service tax + interest. due to this reason my credit card payment is over due.and billing cycle also skip for the same. this relationship will going for healthy for both side. i shall keep my self to maintain.please confirm to your collection team do not call me for the same. take the action positively. waiting for your reply as soon as possible.
Warm Regards
Amit Navale
cell no- [protected]
To,
The Branch Manager
ICICI Bank Ltd
Johri Bajar branch,
jaipur(rajasthan)
Sub- QAB Charges ( A/c No[protected]
Dear Sir,
I am surprised and shocked that eight hundred twenty seven Indian rupees ( Rs.827 ) is deducted on 24rd Feb 2010 from my account as QAB charges for Dec 2009 quarter.
FYI, I had opened this account in 2007, as a salary account and at that time nothing was told to me that I need to keep any such min balance in my account, so that was the reason that i was unaware about this and how can u change my account into a saving account from salary without intimating me .
Pls Explain me, Why did you deduct Rs. 827 from my account as QAB charges.
It is difficult to believe that one on the largest privet bank can adopt this type of irregularities in banking .
I am quite hopeful that you will take a prompt action and will do needful to return back Rs.827 as deducted QAB charges
Yours Faithfully
Rajeev yadav
ICICI Bank A/C No[protected]
The Branch Manager
ICICI Bank Ltd
Johri Bajar branch,
jaipur(rajasthan)
Sub- QAB Charges ( A/c No[protected]
Dear Sir,
I am surprised and shocked that eight hundred twenty seven Indian rupees ( Rs.827 ) is deducted on 24rd Feb 2010 from my account as QAB charges for Dec 2009 quarter.
FYI, I had opened this account in 2007, as a salary account and at that time nothing was told to me that I need to keep any such min balance in my account, so that was the reason that i was unaware about this and how can u change my account into a saving account from salary without intimating me .
Pls Explain me, Why did you deduct Rs. 827 from my account as QAB charges.
It is difficult to believe that one on the largest privet bank can adopt this type of irregularities in banking .
I am quite hopeful that you will take a prompt action and will do needful to return back Rs.827 as deducted QAB charges
Yours Faithfully
Rajeev yadav
ICICI Bank A/C No[protected]
ICICI Bank Ltd — fraud
Sir,The Bank has debited my savings a/c by Rs.100000,on 19th Jan,at 5:19pm,when I was out of station on official duty.Some imposter was carrying the whole cheque-book (which I had never received from the bank side) & had forged my signatures & took the said cash from the New Friends colony branch,New Delhi.ICICI Bank did not took any ID Proof from the cheater,did not matched the flow of the signatures on the cheque,did not make attempt to call the customer,and branch official were too callous & casual in the approach.Neither are they helping me out with this nor they are compensating for the same.
Sheer NEGLIGENCE by branch staff in the transaction & EXTREMELY POOR SERVICE & RESPONSE FROM BANK OFFICIALS.
icici bank ltd/saving bank — fund transfer in other a/c
dear sir;I transfered an amount of 12000/= from[protected] to a/c[protected] through a/c payee cheque at 08/11/2009.But due to officer mistake fund transfer in this a/c[protected].
Sir; I donot get my fund till today.
Please help me and transfer in my account.
NAME-Ashok Kumar Prajapati
Mo.-[protected]
ICICIBANK LTD — non-receipt of redemption & intt.amt.of TSB2001
I HAD SUBSCRIBED TSB2001 FROM THE ABOVE BANK BUT IT SEEMS TO ME THAT REDEMPTION AMOUNT & INTT. AMOUNT HAS NOT BEEN PAID TO ME & I AM UNABLE TO VERIFY IT.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
ICICI Bank Ltd. — Fraudulant Transaction of Rs. 100000.00
I have faced a fradulant transaction from my ICICI Bank a/c because of lack of security system of ICICI bank. Now ICICI bank can identify the culprit & take action on that. But they are not taking any action as their insecured online system would be proved. The amount is (Rs. 100000.00) my savings of my last 5-6 years. Even after regular request to the bank concerns, they are not responding positively. The incident happened on 10/aug/2009 and till date there is no action being taken from the bank. Now I am planning to approach media to expose the system of ICICI bank and prevent others from facing same problem.