[Resolved]  Maruti Suzuki — bad service

I DR. CHAVAN SYAM RAJ NAIK I WOULD LIKE BRING FEW THINGS FOR YOUR KIND NOTICE THAT
I PURCHASED VEHICLE MARUTI WAGONNOR LXI CNG ON 10 SEPT.2010 ( WITH REGISTRATION NO. AP 29 BJ 9435 OF ANDRAPRADESH STAE) FROM MRAUTI SHOW ROOM VARUN MOTORS LTD, VANASTHALIPURAM, AT HYDERABAD. I TRAVELLED TOTAL 7000 KMS TILL TO DATE.
ON 1.1.11 WHILE I AM TRAVELLING IN VEHICLE I IN NIGHT TIME ALONG WITH MY FAMILY (2 SMALL KIDS ) FROM MY NATIVE PLACE (REMOTE AREA ) TO HYDERABAD, WHILE IN DRIVING VEHICLE IS SUDDENLY STOPPED ON MIDDLE OF THE ROAD NARROWLY WE ESCAPED FROM A TRRIBLE ACCIDENT.
I WAS SHOCKED AND MY FAMILY SUFFERED LOT. LATER MARUTI PEOPLE ATTENDED THAT PROBLEM IT WAS SOLVED AND THEY CHAREGED FOR BREAK DOWN SERVICE, THEY ATTEDED SERVICE BECAUSE I WAS IN COVERAGE AREA.
HERE MY QUESTI0ON TO MARUTI MANFRACTURES IS ? FORTUNATELY MY MOBILE PHONE IS IN COVERAGE AREA AND ALSO I AM NEARER TO TOWN BECAUSE OF THAT MECHANICS WERE CAME AND SOLVED THE PROBLEM AND STATED THAT FIRST TIME IN HISTORY SHOW ROOM VEHICLE STOPPED SUDDENLY ON RAOD.
IF ANY THING HAPPEND THERE ON ROAD IN JUNGL E DURING NIGHT TIME TO ME AND MY FAMILY WHO WILL THE RESPONSEBLE.
I FEEL STRONGLY THAT CERTAINELY IT IS BLUNDER MISTAKE OF MARUTI MANFRACTURES UNIT ONLY WHY BECAUSE MANFRACTURING SUCH A HOPLESS VEHICLES IT IS FOUND UNFIT TO TRAVEL LONG WAY.
ALONG WITH MY FAMILY WE FACED LOT OF TROUBLES WHICH I CAN NOT EXPLAIN WHILE THE VEHICLE WAS STOPPED ON ROAD 11 P.M IN JUNGLE WE GOT WORST EXPEIREINCE WITH MARUTI VEHICLE IN NEW YEAR 1.1.11.
MARUTI SHOULD ANSWER ALL THIS QUESTIONS TO ME AND VEHICLE SHOULD CHECK THROGH AND RECTIFY ALL THE PROBLEMS OTHER WISE I WOULD REFER THE LEGAL SERVICE AND REALESE THE PRESS NOTE, KINDLY RERSPOND IMMEDIATELY

Dr.Chavan Syam Raj Naik
[protected]
Hyderabad

Hi Team,

I Am owner of Swift VDI car delaware form “Pratham motors”, Bangalore.

The actual problem am facing is in very Bad Service, and accessories of my car is stolen, and they are not attended my car, not tested anything not even water wash also just taken service slip from book and and telling service complited, while Free service period this is my second service, the service center is “SAKETH AUTOMOBILES, Tumkur”, full address is,

SAKETH AUTOMOBILES

Address : SIRA ROAD

City : Tumkur, Karnataka

Phone No : 278353,278323 ,

Fax No : 2260480

Email Id : SAKETH.TKR.[protected]@MARUTIDEALERS.COM


Kindly do some need full for your customers so that no other customers should face this type of issues. This is black dot your service quality.



My suspect is they have not done any test and nothing just they have don water spray to remove the dust on car, and no quality check nothing just delivered the care.



For any other details about this complaints please email me on Shivashankar.[protected]@gmail.com

Dear Sir,

We regret the inconvenience caused to you. Please write in to [protected]@maruti.co.in with your contact details. Our customer care executives will get in touch with you soon. Remember to quote your ID 506698 in the subject line for us to track your issue correctly.

Regards,
Maruti Customer Service Team.

This is Dr.Amol Nagarkar.I have purchased a Maruti Suzuki Wagon-R VXi BS IV model.The Silencer was making a noise from the very first day.The people in the workshop confirmed it as a MANUFACTURING DEFECT after 2 days of research.They replaced the silencor with a new one but in vain, the noise continued.The second silencor was also FAULTY.They have now ordered a new silencor, spring bolts and an Over ring. All the parts except the overring have reached Thane.
PROBLEM STARTS-NEXT DAY OF DELIVERY.
PROBLEM DIAGNOSED-AFTER 6 VISITS TO THE WORKSHOP-15 DAYS.
PROBLEM STATUS-PENDING.
CAR REGD.NO.-MH-O4-EQ-6255.
CUSTOMER STATUS-READY TO ABUSE, SICK AND TIRED.
KINDLY REPLY...

I have purchased a swift ldi from M/s T.R Sawhney Motors Pvt Ltd Indraprasth metro station branch Delhi on 17-01-11 so your executive Mr. Lalit is very rudly talk to me and his behaviour is very bad his says your temp regn no. is send to next day so next day i have call the showroom but not respond me today is 4th day 21-01-11 but my temp regn no. is not give me so pls look in to this matter and take the action to executive Mr. Lalit

Sir, i Shashikant Bhadale with very good expectations with maruti group had purchased an Swift VDI model for better performance in my daily routine however i have been fooled by my dealer ( Sai Service kondhwa ) in pune (Maharashtra) who has given me a model which is being giving me bad exhaustion throughout leading to bad reputation of the company and me as well !!!
I Have already given my car 3 times for servicing at your authorised service station but they have treated me as am no body and no customer should be treated in such manner but i still persisted with the brand and stuck to the same dealer but the treatment which i got was not worth resulting in me to SALE my car at LOSS to somebody apart from Maruti group resulting in loss of company reputation and my word which could have given the organisation a living in my community which owns 9 maruti cars but your dealer does not care so what am i suppose to do ???
Please suggest ??

My car # is Mh-12-Fu-1317 & chasis # is MA3FKEB1S00501587 which has been maltreated by your people at your own authorised station resulting in me to visit the same and being catered with the services which were not expected by an organisation as renowned as such MARUTI GROUP but then my car consumes more diesel then any other car it vibrates more than most of the cars of same models and it exhausts heavily with loads of CO2 resulting in no PUC and also in return results in heavy consumption of gas / fuel and Oil all these things have already being mentioned in the service work order which was given at all the last 3 services given at the above mentioned authorised service station of yours who told me that the OIL level would never be blank hoverer the level was always blank and the mechanics told that its a problem from company's end resulting in me to write to the company before going to the consumer forum or the press since even me i do not have much time to spend on stupid dealers selected by a reputed company as such MARUTI GROUP please help me with my problem or i might opt for complete exchange of my CAR for no excuse if the case is not resolved within giving stipulated time of warranty which has been promised by the GROUP !!!

Please find attached JOB CARD # for details of the work which was not completed at your work station result ion in heavy headache from such a BIG company !!!

P.S :- Had also called your customer support for same got a # as [protected] which was not resolved also got a # for a regional officer without any name as [protected] which was not answered ever after speaking to CSR Vikas at the customer support which results in doubt full customer services provided by MARUTI GROUP !!!

Thanks & regards,

Shashikant Bhadale
[protected]

Looking forward your quick action on this as this is my second level of escalation to Maruti Suzuki India and even if I dont get positive response/action from Maruti end then I will have to ask Consumer Forum and Media's Help as well.
[protected][protected]

To,
Maruti Suzuki Ltd.India,


Subject: Complaint against services Rukmani Motors (Maruti Dealer), Indore.


Dear Sir,

I would like to inform you regarding delivery of poor Maruti Services and miss behavior by your autorized dealer Rukmani Motors, Indore and in favour of this some strong reasons are as under find them and do need full to sort the problems of a customer, I have purchased a new car model Ritz vxi (color-chocolate) from Rukmani Motors, Indore Showroom registration no of my car is MP.09 CH 7029 engine no is D13A1462924 chassis no MA3FDEB1S00206880 purchase date 18.11.2010 and I am dissatisfied with the services provided by Maruti Suzuki autorized Dealer and representatives of specially after sales.

I regret to say but this is cheating with a genuine customer who comes at your showroom and invest his valuable money based on your reputation my complaints in my new car is as under:-

1) Dent on opposite side of driver
2) Less average
3) Teflon coating is not done properly.
4) Central locking is not working properly.
5) Front glass is blind and have scratches on it.
6) Head light is very dim.
7) Sun film not fitted properly.
8) Ist servicing not done properly.

No work is done like a reputed firm by your employes and no of times regarding all these matters i've contacted to Mr.Amol (Maruti Dealer - RUkmani Motors, Indore (MP)) but there is no response given to me by him also when I've discussed thse matters with Miss Priti Mehandidatta she force me to put a mail and challenged me to do as I can and.same words used by Mr. Nilesh Somani. These employees have also threatened to me and my family members to be ready to face anything wrong if we go againt Rukmani Motors, Indore.


Please do need full in this matter and put help to a customer who is in need and proove Maruti Suzuki is the no one brand name in customer help and after sales services in India and for services till the satisfaction.

Looking forward your quick action on this as this is my second level of escalation to Maruti Suzuki India and even if I dont get positive response/action from Maruti end then I will have to ask Consumer Forum and Media's Help as well.

I am also putting this complaints on web portal for your visibility and your information.



Thanks and Regards,
Krishna Kumar Parashar
[protected]

Respected sir,
I have owned a maruti wagon-r lxi car.It was purchased one year ago.To day ie.26/01/2011 while driving the car, all of a sudden i noticed some plastic burning smell and suddenly the car headlights got off, and saw some smoke from front portion of the car.when banot was opened i noticed that the wiring caught fire.later it was some how managed to put the fire off.now i need the proper reason why such things are happening and now after surfing to internet i got to know that its not the 1st time taking place in wagan-r.plz i've to know the reason for, why such a bad thing is happening coz its a very serious matter.
shravan.p
s/o N.Prakash
No.353 "SUNIDHI" HPO&RMS layout
KALYANAGIRI-MYSORE
ph.no-[protected]
e-mail-shravan.[protected]@gmail.com

Maurthi SWIFT VXI service is verybad.

Dear Sir,

This is to inform you that Iam very unhappy about the service the maruthi is provding now a days to there customers.India's No.1 car manufacturer is not providing the service as expected earlier and even not bothered to call and check the status of the car after the paid service.
Intially the service center - Bangalore Sagar Automobiles(Basavanagudi) used to crossverify the status and used to rectify if there are any issues.Now a days they are not bothered to receive the call nor responding to the customers properly.
I dont wan't to write any more comments.

Regards,
Lohith - [protected]
Maruthi SWIFT VXI(2008)
KA-02 MD 1537

Again saying these guys are just theives inc Both Spectra and maruti and any other dealer u buy from.once they sell they are not ready to give proper service. sue them guys and make them pay for all your money and time they have wasted.

Maruti Suzuki Direct Recruitment Offer — FAKE MAIL

In the name of Maruti Suzuki,I am getting fake offers and many have complained abt it.
Here is the mail received:



MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Email: [protected]@marutisuzukis.com
Tel: [protected]

REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected from MONSTER.COM for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments. It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview. The SUZUKI Company is the best Manufacturing Car Company in India; The Company is recruiting the candidates for our new plants in Delhi, Bangalore, Pune and Mumbai.

Your interview will be held at The Company Corporate office in New Delhi on 9th of February 2011 at 11.30am, you will be pleased to know that of the 62 candidate’s selected 55 candidates will be given appointment, meaning your Application can be in progress to the final stage. You will have to come to the Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before the date of interview. The Company can offer you a salary with benefits for this post from 62, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The Designation and Job Location will be fixed by Company HRD at the time of final process. You have to come with photo-copies of all required documents.
=====================================================
REQUIRED INFORMATION AND DOCUMENTS BY THE COMPANY HRD
=====================================================
1. Full Names:
2. Contact Address:
3. Mobile Number:
4. Sex:
5. Age:
6. Photo-copies of Qualification Documents.
7. Photo-copies of Experience Certificates (If any)
8. Photo-copies of Address Proof
9. Two Passport Size Photograph.
You are to make a REFUNDABLE cash security deposit of Rs.12, 800/-(Twelve Thousand Eight Hundred Rupees) as an initial amount in favour of our company accountant name in charge of collecting payment. This payment covers Registration,Interview,insurance, Processing & Maintenance charges. The refundable interview security deposit of Rs. 12,800/- should by paid through any [STATE BANK OF INDIA] OR [ICICI BANK] Branch closer to you to our company accounting officer in charge. Account information will be provided to you upon your response to this mail.
REASONS FOR INTERVIEW SECURITY DEPOSIT: This is a measure we have taken to check bogus applications from unserious candidate who applies for job and we send them offer letter and air ticket and also make the above mentioned arrangements in other to give them a comfortable interview and they fail to appear for interview which is a huge loss to the company and the interview becomes shabby and hence we fail to recruit the needed manpower. But with your security deposit we will be assured that our expenses will not be wasted. Please do comply with us as your refundable security deposit will be returned to you in cash immediately after the interview is over at the very premises of the interview.

NB: You are advised to reconfirm your mailing address and phone number in your reply. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company. The Job profile, salary offer, and date -time of interview will be mentioned in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 4th of February 2011. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager.

Regards,
Mr. Aiko Hiroko
HRD -direct recruitment manager.
MARUTI SUZUKI INDIA LTD (MSIL)

Dear Sir,

I had purchased all new Wagon R Lxi -Chassis No.156706 in the month of Sept.2010 from your dealer M/s Navnit Motors, Thane, Maharashtra (MH04 EH 9812).

The same car have breakdown in heavy traffic during my travel in Thane on 5Feb 2011.
After towing the car to the dealers service centre they are saying the problem of breaking the axle due to wrong/loose bolting arrangement.

The Vechile is still at Dealers premises.

This is a jolt to us since we have purchased Maruti Vechile with the expectation of reliability and prompt service.We are very sorry to say that we are not getting any of the same.

The situation of new car breakdown has disturbed us mentally as well as Maruti as Brand Name is at stake.

We expect that Maruti should immediatelly replace with same new vechile.

Waiting for your immediate reply.I am much worried about my decision of purchasing Maruti insted of other make.

Prashant C.Patil

Dear Sir, i gave my Swift Vdi AP 36 AE 6606, for paid service to Adarsha Cars, Warangal (Maruti Cars authorised Dealer and Service Centre).They gave a job slip stating delivery time as 5:30pm and i got delivery at 19:08:50.. i waited there for near about 2 Hrs. and i observed that they gave good discount (reducing the bill near about Rs.300 to Rs.400) to some customers and when i requested for reduction of Rs.119/- they denied.. really i hurted with the treatment to me when compare to other customers who got good treatment... and they charged paid charge of Rs.675 and again they charged Rs.200/ as labour charge for fitting of Break pads...

I am really not satisfied with the Management of the Service Centre... then where should i go???

If you dont take proper action against them, they think that they can to any thing they want... pl.find the attachment of the bill and job slip and empty instant feedback form... i was not satisfied thats why i didnt filled up the Feed back form...

** Sir if you dont take action against the Service Centre... to whom should i complaint???
Sreekanth Vasikarla...
[protected]...

Maruti Udyog LTD - Alto Car — Renewal policy not received after 45 days

I purchased this Alto car from Ahmedabad Dealer M/S. Kataria Automobiles Ltd. The Insurance policy renewal was due on 12/01/2011. I was approached by Dealer for Renual of Policy more than before a month. Three such calls were received. On 23/12/2010 one Mr. Bhavesh an executive of the Dealer has taken a renewal Cheque from me . He issued receipt No.51065 Dt.23/12/2010. The amount of cheque is also debited from my Bank Account. Till today I have not received an Insurance Policy or even a Cover Note.
Before two days I tried to contect Dealer on its various Telephone Numbers.[protected],22174305, 30212345,[protected]. Nobody attended any of the Phones. Nobdy was picking up the receiver. I therefore contected on Mobile No.[protected] and I could connect. To my great surprise, my phone was attended by four persons one after another. After hearing whole story of my complaint phone was given to another person by saing me "Just a Minute" as many as 4 persons attended and I got arteply that Mr. Bhavesh is not available now sao you contect again towmorrow.
I am waiting for my Insurance Policy since last 45 days. The Dealer was very much anxious to take the renewal Premium cheque but after cheque was enchased the Dealer has failed to respond to my complaint.
It is necessary to state that Cheque was taken in the name of ICICI LUMBARD Gen. Ins. Co Ltd.
The Dealer has kept sao many telephones but they are of no use. There is no Customer Executive who can properly respond to a customer.
This is negligence and deficeancy in Service.
Maruti Udyog Ltd must take corrective steps to improve service by this Dealer.
RASIK V. DAGLI
Mo. [protected]

Maruti Suzuki — noc not issue

dear sir my name is premnarayan shakya i live in bhopal,compny not issue my maruti suki omni car noc, my car rgistration no. is mp04ba2289 pls give my car noc cirtifcate, my insurence cleard on 05.09.2010 pls contec my cell no. [protected]

Maruti Suzuki — DELIVERY DATE

SIR I BOOKED A MARUTI SWIFT VDI CAR FROM FAIR DEAL CAR PVT. LT. IT IS IN EAST DELHI NEAR JILMIL . AS WE ARE NEW AND FIRST TIME BUYING A CAR . SO AS EVERY NEW BUYER HAS EXPECTATION FOR DEALER AND CAR MAKER A ASSURANCE OF GOOD CUSTOMER CARE AND GOOD RESPONSE . BUT AS WE WERE EXPECTING IT WAS A ILLUSION BY MARUTI SUZUKI .
WE BOOKED THE CAR ON NEW YEAR AND AS THY SAID WE WOULD GET OUR CAR ON 2ND WEEK OF FEBRUARY BUT NOW THY ARE SAYING YOU WILL GET YOUR CAR IN MARCH .. WHY WARY IN THE COMMITMENT . AND NOW THEY ARE NOT RECEIVING OUR CALL .IS THIS THE WAY TO DEAL A CUSTOMER .
MOHAMMAD FURQUAN

Dear sir,

We regret the inconvenience caused to you. There is a waiting on the product Swift due to higher demand and lesser production capacity. Our customer care executives will go through the details of your case and revert to you soon.

Regards,
Maruti Customer Service Team

Maruti Suzuki — starter motor of omni 1997 model

I have Maruti omni which I bought in 1999,it has given me very good service,however now the starter motor is giving trouble and this model starter model is not available at the agentsAMW.Colombo.please let me know how I can get a new motor in Chennai or in Srilanka.Thank you. Chandra Piyadasa

Dear MD

Yesterday I went to VIPUL MOTOR for 3rd service of my call ALTO LXI (Reg. No. HR51 AH 0228), At the time of 1ST and 2ND Service my car was not serviced properly.( previous history is mentioned below) The is communicated to supervisor Mr. P R Das. Yesterday . When I reach VIPUL MOTOR in the evening for pickup my car. Supervisor (Mr. P R Das) told me that I have checked personally car is ok. I told to the person is it ok he replied yes sir.

My car was not wash properly dust was there in the door, on the back speaker and on dashboard that was also shown to the Supervisor and his senior Mr. Kiran Veer.

I am feeling cheated by VIPUL MOTOR and MARUTI.

Please anyone help me.

I want my money back

Or I will go to the THE RESPECTED CONSUMER COURT AND MEDIA ALSO.



Thanks & regards,

Tarun Kumar

Samsung Branch Office (DELHI)

[protected]









------- Original Message -------

Sender : TARUN KUMAR<tarun.[protected]@partner.samsung.com> Contractor/SIEL-S-Support (RO North)/Samsung Electronics

Date : Mar 07, 2011 15:32 (GMT+05:30)

Title : FW: Fwd: MARUTI SERVICE_ HOW DISGUSTING(STOP USING- INDIA COMES HOME IN MARUTI SUZUKI)



Dear MD,

This is 3rd time I am forced to write a mail to maruti. After telling to supervisor that I am not getting good service from maruti my car was not cleaned properly.

Dust was shown to supervisor(MR. P R DAS) and his senior(MR. KIRAN VEER) and same time inform to DGM(MR. HARJINDER).

Would anyone tell me what is my fault ? why I am getting this kind of service.



Regards

Tarun Kumar Virmani





From: TARUN KUMAR [mailto:tarun.[protected]@partner.samsung.com]
Sent: Tuesday, August 17, 2010 2:08 PM
To: [protected]@maruti.co.in; [protected]@vipulmotors.com
Cc: a.[protected]@indiatoday.com; sumit.[protected]@indiatoday.com
Subject: Fwd: Fwd: MARUTI SERVICE_ HOW DISGUSTING



Dear Mr. Jagdish Khatter.



Can anyone help me out or i have to take some other action.



Aside to Sumit / Abdul - Please take care as discussed.


Thanks & regards,

Tarun Kumar

Samsung Branch Office (DELHI)







------- Original Message -------
Sender : TARUN KUMAR<tarun.[protected]@partner.samsung.com> Contractor/SIEL-S-Support (RO North)/Samsung Electronics
Date : Aug 16, 2010 20:16 (GMT+09:00)
Title : Fwd: MARUTI SERVICE_ HOW DISGUSTING




REMINDER 1

STILL NO REPLY




Thanks & regards,

Tarun Kumar

Samsung Branch Office (DELHI)







------- Original Message -------
Sender : TARUN KUMAR<tarun.[protected]@partner.samsung.com> Contractor/SIEL-S-Support (RO North)/Samsung Electronics
Date : Aug 14, 2010 20:06 (GMT+09:00)
Title : MARUTI SERVICE_ HOW DISGUSTING




Dear Sir,



This is regarding the poor service of MARUTI SERVICE provided to the customereven the customer has approached to the higher authorities of MARUTI Service.

I TARUN KUMAR owing a maruti ALTO Lxi(reg. no. HR51-AH-0228),from Vipul motors on 12.03.2010. from last 5 months getting a pathetic response from MARUTI.

I already shooted a complaint mail regarding the service in month of April at the time of first service of my car. After many followups i received the service from dealer end.

Now, on 29th July i have contacted the dealer for the problem of my car. there is some gear shifting prob & fuel sensor is not working properly.I was told to visit between

2 to 4 p.m, At the time of visit (at 4 p.m.) they refused to provide me the service & i have met with MR. PANDEY the DGM of SERVICE at M/S VIPUL MOTORS Plant -1.

They checked my car & resolved the problem of gear shifting but regarding the another problem of fuel sensor i was told by MR. PANDEY that it will take 4 to 5 days to

arrange the part. they have noted my contack details and ensure that they will provide the best service by arrainging the part., Till 09-AUG-2010 i have not received any call

From service center end.

I have called again MR. PANDEY DGM (service), he promised methat the required part will available by tomorrow the 10-AUG-2010 but till nowthere is no response received.

I was shocked when this type of poor response received from DGM SERVICE. I think that they people are waste their precious time & destroying the Image of MARUTI.



IN FIVE MONTHS TWO COMPLAINTSI AM AFRAIED WHAT WILL THEY DO AFTER WARRANTY EXPIER.

Please give a clear picture of MARUTI Service to me . As i dont want to repair/replaced any part.





I WANT TO REPLACE MY CAR ELSE I WILL GO TO THE RESPECTED CONSUMER COURT OR MEDIA




Thanks & regards,

Tarun Kumar

Samsung Branch Office (DELHI)

The President
Maruti Udyog Ltd., New Delhi

Dear Sir,

It’s painful to bring to your kind notice the bad experience I had while dealing with one of your authorized distributor M/s Kataria Automobiles Limited, Piplod Branch, Surat and thereafter the customer care executive while lodging the complaint of this incident.

I had booked the Maruti Dzire (VDI) GJ 5CM - 8277 through this distributor and as per advise of the distributor, I got the insurance policy of Bajaj Allianz. At that time, it was not informed to me that under this policy, I will not get the benefit of cashless scheme at the time of any claim.

Recently, when I sent the car to workshop and asked for cashless scheme, then only I came to know that under this scheme I am not entitled to get the cashless scheme. Now, I was informed that there is another policy of Maruti – Bajaj Allianz under which cashless scheme is available.

Since, I had booked the car through your authorized distributor, while selling the insurance products to the customer, they should first tell me about the tie-up of Maruti with Bajaj Allianz for insurance and only upon specific request of the customer, they should sell the insurance products of other companies. Even at that time also, they should educate the customer about various benefits of the insurance policy.

When I called the customer care executive to lodge a complaint of this incident, he heard the entire incident but tactically hide the misdealing of the authorized distributor while registering the complaint. In the complaint number[protected] of 10th February 2011, he simply registered that the customer is not getting cashless scheme, whereas he was supposed to register otherwise. I have to re-register the complaint and the complaint number is [protected] of 11th February 2011. Due to this, I have to face great difficulty.

Since, your authorized distributor represent the brand of your company at the time of dealings with the customer, they should strictly adhere to the code of ethics.

In this matter I tried to contact your Head Office located at New Delhi, but they referred me to your Regional office located at Ahemdabad. Upon contacting the Regional Office, they further provided me the contact details of your Brach Office at Surat. I had contacted your office located at Surat, but nobody either at Head Office or Regional Office or Branch office has responded properly.

I hope that appropriate action will be taken in the matter against all the persons/ parties responsible.

Thanks & Regards

Mamta Manoj Poddar

[protected]