[Resolved] Policy Bazaar

[Resolved] Policy Bazaar — Phone Calls

S sureshrec22 from Chennai, Tamil Nadu Sep 19, 2012

I was planning to take Term Plans and I have planned to take HDFC Life Term Plan. I knew HDFC Life details and also I knew the details of few other Life Insurance Company Term Plans like Religare,ICICI and Kotak. I clicked Policy Bazaar.com advertisement in some website suggesting to compare term plans and this was my mistake to enter their website.It asked for contact details before revealing the information(though those information will be already available in the each Life Insurance Website itself) and when I gave my Mobile Number. The Website said, Your number is listed in "Dont Disturb Category". You need to accept and allow Policy Bazaar to call you regarding policies and there was an "Accept" Button and I did not click the button and closed the website. Then after that I am getting hell of calls from Policy bazaar asking to buy insurance(Insurance is a Subject matter of solicitation) and how much ever times I explained I am not interested in their services. The calls continued. Meanwhile I bought the Online Policy in HDFC Myself and I informed Policy Bazaar(This call was on the 25th day after visiting their website) that I already bought insurance from HDFC and asked them not to call. To my suprise, they asked if I bought via Policy Bazaar link(Am I a fool to not know Online Insurance and who offers the insurance and where the original link would be present?) I said I bought via Direct HDFC Life link from their website. They are then asking me to give my policy number and to give credit to Policy Bazaar and I shouted and said, No way as I bought myself.. They keep arguing and saying policy bazaar as helped me? wow great!! Its because of policy bazaar that i came to know about policy. I shouted back saying, HDFC Life is not unknown and policy bazaar is the one who showed path and light to HDFC? I already know HDFC Life and its plan and I cant give any credit to policy bazaar and asked them not to call again But Still I am getting Two Calls daily. Policy Bazaar Telecallers or whoever they are acting like stupids and not understanding.I feel if they dont change their business strategy and plan, they will end up soon. I know there are many other who had experienced this and sitting quite out there.I am writing this to create awareness among other customers. Was this information helpful? No (2) Yes (25)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Policybazaar.com

from Noida, Uttar Pradesh

Sep 25, 2012

Dear Suresh,

Your feedback is very valuable to us and helps us find and correct the pain points. We sincerely apologize for the inconvenience caused to you. Request you to kindly share with us your email id and contact number at [protected]@policybazaar.com and we will make sure that no further calls or emails is made or sent to you.

We at http://www.policybazaar.com are trying to ensure people make the right decisions as regards to insurance. I hope you see the good side as well.

In your case, obviously an overzealous agent got in touch, who as you say did not respect your clear direction and decision. We need to correct that, so sorry about it.

Thanks for your interest, and sorry again. We will try to avoid.

Best Regards,
Team Policybazaar

srinivas03

from Gwalior, Madhya Pradesh

Oct 12, 2012

today i got a rude call frm ur operater from this no.[protected] at 05.40pm.to my no [protected] presuurising me to tel the problem why not taking policy? please dont cal anymore to my no. otherwise im complain in police station.

Policybazaar.com

from Noida, Uttar Pradesh

Oct 16, 2012

Dear Srinivas,

Thanks for bringing this to our notice. We are getting this checked at our end and assure you that strict action will be taken against the agent. We apologize for the inconvenience caused.

Best Regards,
Team Policybazaar

pawan2j

Nov 9, 2012

dear Policybazzar team,

i had taken a term plan on 19 jan, 2012. policy no. was AIL0031975. after many written complain thruogh mail i have not got my policy doc. till so again req pl zsend me doc on my given adddress.

Regards
pawan yadav
[protected]

Tanweer Alam

Apr 29, 2014

evereday i got10 rude call frm ur operater from this no.[protected] to my no [protected] presuurising me to tel the problem why not
taking policy? please dont cal anymore to my no. otherwise im complain
in police station.

ananth_rk

from Delhi, Delhi

Jun 5, 2015

I have enquired for term plan insurance in policybazzar website to have a comparison of different policies. From that day I realize the mistake and I'm getting call from a person called Javed from number [protected] almost everyday. I told him that I'm not interested to take any insurance now and it was just a comparison check to know the term plan rates, but he pressurises me everytime time to know the reason for not taking the policy and still continuing the call.

Policy bazzar should understand one thing. If someone is not interested, they must politely move away and should not follow-up and give them embarances. It is not written anywhere in website that if somebody compares about variuod insurance poilicies have to mandatorily end up taking up some insurance. Please stop your stupid calls...

I might have explained several times to Mr.Javed, that i'm not interested... Some one with brain will understand or he must not have known english. If I get call once more then I'll file an official complaint in police station against Policy Bazzar for employing so called executives and harrassing me.

Regards,
Ananth
+91-[protected]

MRK MRK

from Hyderabad, Telangana

Aug 16, 2018

Hi Policy Bazaar

stop calling me 100 times every day asap. I am going to case file on you ASAP.

Wenliam

from Chas, Jharkhand

Aug 17, 2019

Please do not call me. I feel like I am being harassed by your agents everyday. I don't want my day to begin like that. Please please i beg you not call on my number from different number.

Nikhil Gogoi

from Pune, Maharashtra

Sep 15, 2019

From: Nikhil Gogoi ([protected]@gmail.com)
Sent: Sat Aug 24 2019 01:41:38 GMT+0530 (India Standard Time)
To: [protected]@policybazaar.com
Subject: FW: Getting repeated calls from policy bazar

Hi,

I have been getting repeated calls in my no.[protected] from last couple of
day from policy bazar executives.
Many times I have requested not to call me regarding policies or plans and
also told that if I would be interested in near future, I will definitely
call the toll free nos given in the website.But I am really disappointed
and so much disturbed to get calls repeatedly even after explaining the
same to policy bazar executives.

Even if I disconnect a call from one phone no policy bazar calls me from
another no...it seems to be repeated process.Plz for God sake remove my
phone number from your database.

We all know you are such a big name in insurance world...its your
business.But this is not the right way to make customers.

Is this the way how you do business by repeatedly calling people who just
mearly visit the website????You people cannot disturb a person who visited
your website simply.Visiting your website doesn't means a person is
interested in buying an insurance.

So I request not to call me again from policy bazar.As I don't want any
irritating calls from your call centre executives.If I need to know
anything I would definitely call toll free number and seek your help.

Then the recived the below mail ...

We’ve got an update for you
Hi!

Greetings from policybazaar.com

We would like to inform you that we have forwarded your request in regards to unsubscribe your number to the concerned team, kindly rest assured that you will not receive any further communication from our side.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us at[protected]toll free) from your registered mobile number.

We are always happy to assist you.

Thank you for choosing PolicyBazaar. Have an awesome day!

Shephali Shrivastav
BPS06280

But Still to my surprise your policy bazar people intentionally keeps call my no like hell...and now they have started sending me mails for not responding...Till now I have blocked 50+ tollfree nos from policy bazar.Still the other day policy bazar people used to call me from a new nos.This is really frustrating...

Even if I would have done a policy from policy bazar in future...now i swear I would never ever think of it...