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PVR Cinemas

[Resolved]  PVR Cinemas — Ticket booking failure

PVR has charged me for tickets that have failed during booking...
I had done everything from their website and the transaction failed.
But I had already given my credit card info for booking...

I was trying to book tickets for more than 45 min on the website on Sat Aug 1. I had 2 transaction failures for the card. I checked the Members Area and I did not see any tickets booked after the failures. But the amount (660) was credited to my credit card. When I logged in 4 days into PVR website, I can see one of the transactions has passed. I did not receive any SMS communication. I also missed the movie. Only one of the transactions has been reversed.

I spoke to customer support and they are not giving me a refund on this.
This is a problem with their website and they are not ready to accept this.
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Aug 14, 2020
Complaint marked as Resolved 
 
3 Comments

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Comments

I have a similar complaint of 2 failed transactions but I have received the refund as well..Could someone please give the customer care number. I have no clue who to call..
Reply
i have booked 5 tickets for 3idiots on 26th december at 2.30pm at centra mall chandigarh.my account card has been deducted of Rs825, but i had to return back after they denied entry to the show.my tickets were not booked. plz return my money to my account
Reply

Food complaint

Burger k box mein nachoes serve kre ja rhe h m court mein jayunga aur case daluga
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    PVR Cinemas Phone
    +91 88 0090 0009
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    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
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