[Resolved]  Redbus — Harassment +Money not refunded

Address: Bangalore, Karnataka

I had a harrowing experience with RedBus for the 2nd time. This time I had booked 8 tickets from Belgaum to Bangalore. However, I got a call 3 days before the travel-date that the bus was cancelled and I should ask Redbus for refund. So I call up Redbus and they assure the refund would be processed in 3-4 days. So I rebook on another bus and all goes well. Now, after a week I call up redbus again, and they say that they do not have any idea about any bus cancellation and that I should have called up earlier. I explain the whole story to them again, and all I get is an assurance that they would check and call back, which of course never happens. So, this happens for at least 4 times more. I then called up the bus-operator who was a little understanding and says that he would contact redbus. Now it has been over 2 weeks and I have called at least 15 times and sent a mail 10 times regarding this, but it seems redbus has no system to handle bus cancellations. Seriously, I doubt how the company is still operation. My advice to all is to avoid using Redbus and try booking directly with travel operators instead. I know I will somehow get my Rs.6500, but I'm not using redbus again thats for sure