Redbus — False policies

Address: Bangalore, Karnataka

My bus from Bangalore to Erakulam was cancelled. On that day, just four hours prior to the journey even, they texted me as a reminder that the boarding time is 8:15 PM from Majestic. But, when I reached there, the bus service told that they have cancelled the bus well before and told me that Redbus should have informed me as I had booked the ticket via them. When I called Redbus, they told me that will do something and get back to me. However, neither they got back to me, neither did they find time to arrange me an alternate bus. I had a very important meeting the next day. But, just because of them, I was being harassed by so many people. Fake service policies. Till now they did not get back to me. No apologies or what so ever!

Some steps should be taken so that no traveler faces such a bitter and horrible experience on just going by their cute words.