I had booked a Kadamba bus ticket from the redbus site for a trip to Goa. The seat was confirmed and I printed out my Confirmed ticket. Now, once I got to the bus, the conductor see's that my name is not on the list, but instead my seat is booked in some other name. I immediately got on call with the customer care of redbus, but there was nothing they could do to help me out. There were 2 seats on that fateful day which were double booked and both from redbus.in
I had to reach Goa the following day, hence I had to take that bus as there were no other busses available. I had to sit the entire trip on the floor. I had paid the entire amount to get a comfortable seat in the bus and not a floor seat. The redbus customer care couldn't do anything to help me out. Some how I survived the trip with my rear paining like hell.
I gave a call to their customer care the following day and wanted to lodge my complaint. However, the person told me to write a mail to [protected]@redbus.in which I did. I followed up a couple of times with them regarding this. Till today, they have not even bothered to acknowledge or even reply to my mail. They have just taken their commission and sat happily there.
The main business redbus is in, is to book tickets. If it can't even do this, then there is no need for it to be in business. I have never booked on redbus since then, and will never again.
Because of sitting on the hard floor that night for the entire trip, I have developed pain in my joints for which I had to visit the doctor for medication which came to more than Rs.1000. Who is going to pay for this?
First of all I had to sit on the floor even after paying the full fair and now I have to pay for these doctor visits. I am totally disappointed with the response I've got from redbus. I have told all my colleagues about this and many have stopped using redbus.in for fear of this double booking. It's better to book from the main site of the travels itself.
I hope if redbus people are reading this, they will at least refund me my money, if not my medical expenses.
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