[Resolved] Redbus — no ticket booked but money deducted

sarang.pritam

from Mumbai, Maharashtra

May 4, 2011

Address: Maharashtra

i had booked my ticket at about 7.00 pm on 4th may 2011. I even received an sms for the same with reference no as 5406569 and ticket money was deducted from my account(RS 550). however i did not receieve the printout for the ticket with an Error message “cannot take printout”.
Now after contacting your Pune and Nagpur officials for the ticket, I’m being told that my ticket was not booked. also the officials are neither helping to solve this problem nor co-operating in any other way.

worst service i ve ever experienced! even their customer support doesnt work!

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Aug 13, 2020

Complaint marked as Resolved

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Comments

bdatta1981

from Pune, Maharashtra

Aug 1, 2011

Same case happened with me. I had booked and paid for a ticket on 19th April, 2011 and my money was deducted from my bank. After 21 emails and 5-6 calls with their customer service, I finally got my money back today (1st August 2011)!!!

Please mentione [protected]@redbus.in and Shaik.[protected]@redbus.inin each of the emaill you write to redbus customer care.

Hope that helps.