| Address: Pune, Maharashtra |
I have booked a cash on delivery ticket from Red bus on the 25/5/11 from Pune to Hyderabad. The travel date was 29/5/11.However, i cancelled the ticket on 27/5/11 by speaking to redbus customer care and sending my bank details to them on the same day. I was promised by the customer care executive that the money would be refunded in 4 working days. its been more than 18 days that i did not hear anything from them, even afetr repeated calls and mails.
today (14/5/11) i get a mail from one of the executives that Red bus has issued a cheque (of lesser amount) and it will take 7 working days to get that cheque cleared. even outstation cheques of different banks get cleared in 3 working days. Therefore, not only it has been a harrasment for me to constantly follow up with these people, but also it is ridiculous in the way they have been taking their own sweet time.
The Customer should not be violated to such an extent that they lose their patience and start feeling helpless at the end in front of these bloody money making goons who just know how to take money and not return them.
I dont know if anything would be done in this regard (as i have utter trust in the abilities of our government) but at least i can pen down my experience of the hell hole i have been through so that other people can be aware of these menaces while bookink tickets inthe future. Was this information helpful? | 
can any one respond, why r u so relucatant to respond,
u cheats. my wish is that Red bus co to close soon as u cheat ur customer..
u will not live for long as u have cheated my 1 week hard work guys.
i m frustrated? Do any one has guts to talk to me???? Not sending e-tickets
Dear Mr.Nayak Venaktesh, RTI Program coorinator
Sir,
I am forwarding e-mail sent by me to Red bus customer support team, They have cheated me Rs.1500 (money not refunded due to my cancellation), , (i am sorry that i have lost my temper as i have used flithy language when i did interactions with Red bus as they have cheated my 1 week hardwork). I request your support in taking up this issue with RED BUS.,
From: "senthil murugesan"<[protected]@rediffmail.com>
Sent: Tue, 09 Aug 2011 19:41:58
To: "redBus Support "<[protected]@redbus.in>
Subject: Fw: [CaseID#10204306] redBus Cash Coupon
can some body respond to this mail. Silent is not an answer,
From: "senthil murugesan"<[protected]@rediffmail.com>
Sent: Wed, 03 Aug 2011 18:22:04
To: "redBus Support "<[protected]@redbus.in>
Subject: Re: [CaseID#10204306] redBus Cash Coupon
Hi ,
when u book ticket its ur responsibility to send me e-ticket, you have not done that. i have even sent an e-mail stating that i have not recd any e tkt hence i am going ahead booking another ticket for whci no reply recd from you.
hence repay, , i am a daily wages, 1400rs is a big amount, .
From: redBus Support <[protected]@redbus.in>
Sent: Wed, 03 Aug 2011 10:42:40
To: "senthil murugesan" <[protected]@rediffmail.com>
Subject: Re: [CaseID#10204306] redBus Cash Coupon
Dear Customer,
Greetings from redBus.in!
As per the call recording Miss Nishanthini has confirmed to book the ticket and hence the ticket has been booked as per her request. Hence as per the confirmation from the concerned department we would not be able to process refund for the same.
Best regards,
Riyaz C,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)
senthil murugesan wrote:
can u redcheat guys reply,
just send me the e-ticket sent to me by e-mail before my date of travel.
From: "senthil murugesan"<[protected]@rediffmail.com>
Sent: Sun, 24 Jul 2011 09:01:56
To: "redBus Support "<[protected]@redbus.in>, "sathish "<[protected]@redbus.in>
Subject: Re: [CaseID#10204306] redBus Cash Coupon
atleast 4 people would have called me but with out any solution, my query is simple, pl provide me teh proof of teh e-ticket copt sent to me by e-mail. if you show me this proof i agree my mistake, no one from ur co is sending me this information, when i asked for this information i am getting a reply sttaing that my ticket is confirmed. pl understndthat Rs.1800 will be peanuts for ur Co but its my 7 days hardworking, pl understand that. Pl do not penalise ur customer for not his fault, I[censored]r co wants this Rs.1800, pl write an email to me stating thet our Co is in a bad shape & for giving salary to the employee Red bus needs Rs.1800 from me then let me think..
From: redBus Support <[protected]@redbus.in>
Sent: Thu, 21 Jul 2011 11:12:03
To: [protected]@rediffmail.com
Subject: Re: [CaseID#10204306] redBus Cash Coupon
Dear Customer,
Greetings from redBus.in!
Ticket no-TD[protected] has been confirmed by using below mentioend cash coupon.
Best regards,
Riyaz C,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)
senthil murugesan wrote:
Sathish/Karthik/
Refer my below mail sent by me on 12th Jul stating that this cash coupon is invalid hencew i ahve asked you to refund my old amount. there was no reply from ur side, this mail was sent 4 days before date of boarding, i am loosing cool, pl reply.
From: "senthil murugesan"[protected]@rediffmail.com
Sent: Tue, 12 Jul 2011 08:18:46 +0530
To: "redBus Cashier"[protected]@redBus.in
Subject: Re: redBus Cash Coupon
THi scash coupon seems tobe invalid, i have booked fresh ticket today in Redbus.
hence pl refund my old amount.
From: "redBus Cashier"[protected]@redBus.in
Sent: Mon, 11 Jul 2011 10:50:39 +0530
To: [protected]@rediffmail.com
Subject: redBus Cash Coupon
Dear Customer,
>
>Thank you for using redBus.in. You can enter the cash coupon ID in the cash coupon box on the personal details page the next time you want to transact on redBus.in and your amount will be adjusted against the fare..
>
>Below are the cash coupon details of the cancelled ticket:
>
>Cash Coupon ID: CD88WFBNMP5S
>Coupon Value: Rs. 1, 224.00
>Expiry Date: 11 Jan 2012
>
>Please save the cash coupon ID. This cash coupon can be used during your next transaction on redbus.in. For more details about cash coupon, please visit the frequently asked questions page http://redbus.in/FAQ.aspx.
>
>Best regards,
>
>Team redBus
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